|by Erik Torkells||Airlines||5|
While I was at LAX waiting for my delayed flight to Newark, the Continental agent at the gate announced that because the flight was delayed, some people might miss their connections to Europe. That's life, right? But then he said that the airline, as part of its Customer First program, would put up in a hotel any passenger who missed a connection on an international flight. This was the first I'd heard of it. A lot of frequent travelers I know have been saying that Continental is the best U.S. airline, and I can see why they like it. UPDATE: I should've been clearer. What I found notable was that Continental will put passengers up even if the missed connection is due to weather, something airlines have traditionally taken no responsibility for.