Budget Travel's Blog

The latest travel news, vacation tips & advice, travel apps, and more

apr 16 2007

Continental's good deed

While I was at LAX waiting for my delayed flight to Newark, the Continental agent at the gate announced that because the flight was delayed, some people might miss their connections to Europe. That's life, right? But then he said that the airline, as part of its Customer First program, would put up in a hotel any passenger who missed a connection on an international flight. This was the first I'd heard of it. A lot of frequent travelers I know have been saying that Continental is the best U.S. airline, and I can see why they like it. UPDATE: I should've been clearer. What I found notable was that Continental will put passengers up even if the missed connection is due to weather, something airlines have traditionally taken no responsibility for.

Get Inspired with more from BudgetTravel.com

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.


Loading Comments...

Our newsletter delivers vacation inspiration straight to your inbox.

Check Prices