Budget Travel's Blog

The latest travel news, vacation tips & advice, travel apps, and more

aug 22

The passengers strike back

In June, Delta kept passengers of flight 6499 on the tarmac for seven hours.

How bad was this experience? You can get a sense by watching this seven-minute video, filmed and edited by a passenger.

Listen to how the passengers were denied food for six hours, while the crew was allowed to leave the plane.**

Be warned, airlines: More and more passengers are going to be documenting poor customer service.

By the way, you don't need a video camera to file a complaint. You can simply call the government's Aviation Consumer Complaints Hotline, at 202-366-2220, or send an email to airconsumer@dot.gov.

Update, 8/28: You can post a comment right now on the question: Which airline do you refuse to fly, and why?

**Editors' note: Pilots must receive eight hours of rest every 24 hours, according to government regulations. If an airline fails to let one of its flight crews rest, it will face fines in the hundreds of thousands of dollars, depending on the circumstances. However, there are no federal regulations limiting the number of hours that pilots can keep passengers on a plane that is grounded on the tarmac.

Like this blog? You can keep up to date with the latest travel news with an RSS newsfeed, such as My Yahoo or Bloglines. (Find your favorite in the left-hand column of this blog, where it says "SUBSCRIBE TO BLOG.") Every time something is published on this blog at BudgetTravel.com, a copy of the post will be made available to you. Learn more about RSS newsfeeds and how to use them.

Get Inspired with more from BudgetTravel.com


Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.

Video


Loading Comments...

Our newsletter delivers vacation inspiration straight to your inbox.

Check Prices


Video