A STEP AHEAD

When Everybody's an Expert, Who Can You Trust?

Anyone planning a trip should regard certain sources with suspicion--and disregard others completely

The Cancun Resort: "A great resort for the family!" says one reviewer, but another warns, "Beds were thin and you could feel the springs"

In February 2004, something funky happened on the Canadian version of Amazon.com. Because of a temporary glitch, you could see who had written which anonymous book review--and an amazing number were written by the authors themselves.

Everyone has an agenda, right?

It seems obvious, but we all forget it: Not all opinions are trustworthy. Rather than following advice blindly, you should always bear in mind where it came from, and how it was gathered. Some may argue that this article is self-serving, but we hate to see people get duped. What's especially galling is when authorities claim to be fair and balanced, and are anything but.

Guidebooks

Writing travel guides seems like a dream gig. The truth is, writers are rarely paid enough to cover the expenses necessary to do the job properly, let alone earn them a decent wage. So, unlike the major travel magazines, the authors accept freebies--which skews what they write about, and how. Many cut corners on their research, glancing at menus and hotel websites rather than actually evaluating places. Some writers even crib directly from other guidebooks.

Furthermore, while most printed materials have a built-in lead time, books are worst of all. By the time a first edition actually sits in travelers' hands, the information is probably at least two years old. Subsequent editions tend only to be updated via phone and Internet, meaning the writer might not have even set foot in the destination in five or more years. What can you do? Always check for the copyright date (though guides are famous for hiding it, burying it at the back or after pages of glossy photos) to make sure the edition is recent. Cross-referencing between guidebooks, and supplementing with Internet sources, also helps.

User review sites

TripAdvisor, IgoUgo, and other sites that provide platforms where millions of travelers post their opinions certainly have a democratic appeal. But do you really want the opinion of just anybody? There are probably people in your life whose recommendations you don't trust--like the neighbor who lives on fast food and vacations at the same beach town you avoid--so why plan a trip according to a message that was posted by cooldude23?

It's easier to take anonymous advice if there seems to be a consensus. But on a recent visit to IgoUgo, eight of what were rated the top 10 hotels in San Francisco were based on the reviews of one person each. The remaining two had two reviews apiece--hardly mass approval. Even when a hotel gets several postings, opinions tend to be all over the map. Las Vegas's Cancún Resort received the lowest possible rating from one reviewer ("beds were thin and you could feel the springs every time you turned over... bathrooms clogged up a couple of times"), a top score from another ("a great resort for a family!"), and several ratings in between. It's all very confusing, and turns the viewer into a psychologist, trying to figure out which message comes from a like-minded traveler. The best idea is to approach these sites like an ice-skating competition and throw out the high and low scores as aberrations. Then read the remarks carefully, looking for specific gripes and compliments about the details that matter to you.

Convention & Visitors Bureaus

Visitors centers can be wonderful sources of information, often doling out free maps and lodging assistance, but they're rarely completely objective. It's not that they lie outright--it's that they only present a select, enticing assortment of details. A brochure from the Cape Cod Chamber of Commerce boasts of "559.6 miles of unspoiled coastline" yet never mentions that you'll run across more no trespassing and private property signs than you will public beaches. And the fact that parking on the Cape often costs $15 a day for outsiders? If all you read was the brochure, that's something you'd only discover upon arrival.

Also, most CVB maps and information centers only list properties that are chamber members (meaning they pay dues), so you might not be getting the whole picture. Small establishments, in particular--cafés, B&Bs, galleries--don't often find it worthwhile to participate.

Sometimes, the maps and materials distributed at rest stops and hotels aren't even produced by the CVB. One of our editors, while in Spearfish, S.D., noticed that an interesting-looking restaurant--the Bay Leaf Café--wasn't mentioned in the brochure in his motel room. "The big hotel chains contract out to companies who make other brochures, and they try to get us to buy ads in them," says Taffy Tucker, one of the restaurant's co-owners, when we called for an explanation. "If they're $225 a pop, that's over $1,000. That just doesn't work for us." The editor, who considers himself fairly aware, hadn't even realized that the guide wasn't civic-sponsored. The bottom line: You're wise to ask for a local's unvarnished opinion, and to keep your eyes open.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Car Rentals
364255

We rented a car last summer to tour northern Italy. Initially, we contacted Europcar (europcar.com) and got a quote of more than $500. We then clicked on a rental-car link from Best Fares (bestfares.com) and received an offer that knocked off about $50. When we mentioned to Europcar that we'd seen lower offers on the Web, they told us that if we sent them the URL and they could verify the offer, they'd match it. We eventually found a car that was an additional $100 cheaper from a British company. Europcar-which offered better service for our itinerary-accepted that lower price, saving us $150.

— Marcia Meyer
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Photography
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Disposable-camera lenses scratch just like any other lens would. Place a small piece of painter's tape (or another kind that won't stick too much) over the lens to protect it from contact with other items in your purse or backpack during travel.

— Hugo Scherzberg
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Safety
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We all know to avoid drinking tap water in certain countries, but remember to forgo ice cubes, too. I've started bringing along two ice trays, which I fill with bottled water and freeze in my hotel room's mini-fridge.

— Christa Babel
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Technology
384292

When overseas, I carry a "cheat sheet" that includes exchange rates and metric conversions. Currency conversions are available at oanda.com.

— Carol Vela
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Family Travel
366236

If your children are old enough to dress themselves, consider this packing tip: Put each outfit (including socks and underwear) into a Ziploc bag and pack one bag for each day you'll be on vacation. It will save both time and aggravation, and may even prevent items from getting left behind.

— Robert E. Jones
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Packing
390292

It's unnecessary to make a packing list for each trip. Instead, draw up a master list with everything you might need on any given trip--from ski goggles to snorkels, slippers to saline solution. Save it on your computer. Before you start packing, cross out anything you don't need for that particular trip.

— Bonnie Herbst
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Loyalty Programs
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Pay close attention to those newsletters enclosed in your frequent-flier statements. They usually contain special offers and promotions that can earn you double or triple miles if you stay at a certain hotel or eat at a certain restaurant.

— Kim Borisenko
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Planning
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When my husband and I travel, we take at least three different credit cards. I carry one he doesn't have, he carries one I don't have, and we both bring our primary card. If one of us has our wallet stolen, we can cancel two cards and still have one to use. We each have different ATM cards, too--useful if a machine doesn't honor one of the cards, or if we need more cash than our daily limit allows.

— Joyce Morden
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Family Travel
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Give your children a coach's whistle in case they get lost; put it on a ribbon so they can wear it around their neck. The piercing sound may be annoying, but you'll definitely find them quicker!

— Chandra Huang
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Planning
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If you're packing a lunch to eat later in the day, freeze a 16-ounce water bottle and pack it, along with yogurt, cottage cheese, a ham sandwich, or whatever in a light- weight, insulated bag. Your snacks will remain cold, and you can drink the water.

— Jackie McGraw
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Car Rentals
362252

You won't always save by bringing the rental car back early. Alamo has an early-return policy at all of its locations, designed to discourage customers from returning cars early. If you show up at the lot a day or two ahead of schedule, Alamo will recalculate what you owe them at the daily rate; if it turns out to be less than what you would have paid for the week, they'll charge a $15 fee. Yet another reason to read the fine print on your contract carefully!

— Beth Ann Finster
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Packing
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Bungee cords make versatile travel accessories. They come in handy at the airport for lashing a duffel bag to a wheeled suitcase. They can be hooked together and used as a clothesline for swimsuits, towels, etc. On skiing trips, hook them onto ski boots to create carrying handles. While camping, use them to secure tarps, to suspend a lantern from a nearby tree limb, or to secure items in a canoe. They even hold your pants up if you misplace your belt.

— Keith Saul
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Packing
378300

My husband cut an old contact lens case in two and uses the halves to carry his medication when we're traveling. He prefers them to regular pillboxes because lens cases are watertight and compact enough to carry inside a shirt pocket.

— Jean Holtmann
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Hotels
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Even if you're staying at a standard resort hotel, take advantage of the day passes sold by many all-inclusive resorts (i.e., the right to use their facilities--such as swimming pools and beach chairs--and enjoy their meals for a day). The passes are primarily designed for cruise passengers on day trips but can be obtained by anyone for very little money. For persons staying in a less-expensive, no-frills hotel, it can give you the experience of a larger, more extensive resort for a day or two.

— Mandy Vieregg
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Loyalty Programs
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Using your frequent-flier miles, you might be able to visit two cities on one ticket. For example, my wife and I always trade in our Delta miles when we visit our daughters in Dallas and San Francisco. Because we have to fly through Dallas to get to San Francisco on Delta, we can stop over in Dallas for as long as we want before continuing on to San Francisco—and we use only one frequent-flier ticket each.

— Harry Bishop
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Family Travel
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When traveling with my kids, I bring a Ziploc bag that includes four things: Benadryl, children's ibuprofen, one of those little medicine cups, and a thermometer. This all-purpose kit will help with minor ailments, or treat a more serious flu until you can get to a doctor. Best of all, it saves Dad from driving around at 2 a.m. looking for an all-night pharmacy.

— Heather Crow
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Air Travel
367272

I switch from street shoes to flannel-lined moccasins at the airport. It saves time at the security checkpoint, and I'm comfortable during the flight. Once I land, I switch back to my street shoes.

— John Eymann
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Cruises
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We like to buy shipboard souvenirs, so we try to choose a ship that's completing its run of an area--that's when merchandise is generally put on sale. Last year, for example, on a sailing in South America, all of the T-shirts, glassware, and rain jackets were 75 percent off.

— Carol Callahan
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Dining
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By the time I got home from my first trip to Europe in 1963, I'd collected menus from several restaurants I liked. I threw them into a box. In 1988, I returned to Europe and went to the Middle East. Once again, I picked up a few menus. This time I had them all framed and they now hang in my kitchen. Since then, I've added to the collection. It's fun looking at the prices and remembering the good times—plus they make great conversation pieces when I have a party.

— Jerri Moore
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Car Rentals
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Don't rush off the car-rental lot. Before driving away--especially in foreign countries where the controls might be unfamiliar-test the headlights and brakes, and look for the extra tire and changing tools. I once had a rental with malfunctioning brakes in Mexico and caused a minor accident--one that could certainly have been avoided had I checked them properly before leaving the lot.

— Doreen Stelton
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Planning
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Love researching your destination online, but don't know how to organize all those printouts, maps, guidebooks, and tips? I get a 5 x 7" spiral notebook (Mead makes one with a sturdy cover and a pocket insert), a set of index tabs, and some glue. Divide the notebook into sections with the tabs (sights, maps, currency converter, restaurants, etc.). Photocopy—in reduction mode—all the info you want to bring, and glue it into the appropriate section. I leave plenty of pages for my journals. This creates an all-in-one personal guide that you can read again years after your trip!

— Michele Graves
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Car Rentals
382259

When renting a car, photograph any damage the car may have before leaving the rental agency; a digital camera records the date and time of each picture. On a recent trip to Argentina, I rented a car with extensive paint damage. When I returned the car, the agency attempted to blame me for the scratches. I showed them my photographs, and they rescinded their accusations.

— Richard L. Garcia
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Packing
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I started saving the heavy-duty plastic wrappers that sheets and curtains come in. Most have zippers or snaps, great to hold everything from toiletries to shoes to wet swimsuits. And I bet airport security must love them because they're see-through.

— Terry Schmieder
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Shopping
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A company called Orikaso makes brightly colored polypropylene sheets that can be folded--kind of like origami--to form a dish, bowl, or cup. The sheets are lightweight and reusable, and you simply flatten them when you're finished. We found ours at a sporting goods store, but you can also buy them online. Check orikaso.com for retailers.

— Susan Day
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Air Travel
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If you're stranded overnight at an airport and receive a "distress rate" voucher, call the hotel of your choice before blindly following the airline's suggestion. You may find that for that discounted rate (or a few bucks more) you can stay in a hotel with a lot more amenities than the one the airline would put you in. After a long, mishap-filled trip, anyone can appreciate a really good mattress, a top-notch restaurant, and an indoor swimming pool.

— Carlos Martinez
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Packing
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Recycle the long plastic bags in which you receive your home-delivered newspapers. Slip your shoes into the bags before packing them in your suitcase.

— Robert E. Jones
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Air Travel
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Just before I go through airport security, to save time and to avoid leaving something important behind, I collect all loose items--change, money clip, belt buckle, pens--in a large Ziploc bag. I send the bag through the X-ray machine with the rest of my luggage. After picking it up at the other end, I put the things back in place and either toss the bag or keep it for the return trip.

— Rodrigo Fernandez
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Air Travel
385264

Try to book the first flight out in the morning, because those planes often arrive at the airport the evening before. You won't have to rely on an incoming plane, which could be delayed or canceled due to bad weather elsewhere, resulting in your own flight being delayed or canceled.

— George Glover
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Cruises
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It's easy to lose track of time in a windowless interior cabin. Before going to sleep, tune into the ship's bridge-camera channel for real-time videos of the front (or bow) of the boat. The screen will act like a virtual porthole, and you'll rise and shine with the sunrise.

— Martha and Ken Wiseman
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Packing
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Paper place mats can be useful anywhere there's an outdoor shower. By stepping onto a place mat after a bush shower in Botswana, I managed to keep my feet clean and avoided getting dirt in my clothes.

— Sandy S. Hogan

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