What to Do When There's a Travel Emergency

Bad luck can happen to anyone—and sometimes, it takes more than a band-aid to make things better.

You lose your passport

To get a new passport, you need to go in person to a U.S. embassy or consulate. Visit travel.state.gov or call 202/ 501-4444 to find the location nearest you. Here's where that photocopy of your passport everyone recommended comes to the rescue. (Don't have one? Get a copy made now. No, really--now. And pack it separately from your passport.) The photocopy, along with a driver's license or other ID, should be acceptable proof. If you're scheduled to depart within 14 days, you can get an emergency passport on the spot, valid for up to a year. Standard passports valid for 10 years can also be issued abroad, but the process takes about two weeks. For someone in the U.S., getting a passport issued within 14 days costs $157. But somehow, if you're in another country, the cost is only $97 for either an emergency or a standard passport. Travelers without a passport photocopy or any ID will need to prove their citizenship, which will probably take a few days. And everyone applying for a passport abroad must visit an office during regular business hours. In the past, when an embassy was closed, an officer could write a "transportation letter" to try and get you on the plane. After 9/11, that no longer happens. Missing a flight is not a big enough emergency for exceptions to be made.

You're sick--really sick

Some health plans, such as Medicare, offer no coverage outside the U.S.; others will reimburse you for payments made out of pocket (Aetna is one); and still others may pay foreign hospitals directly if you arrange this in advance or upon admittance (Blue Cross/Blue Shield). Remember that 800 numbers often don't work overseas, so keep your insurer's local number handy. Depending on your plan, or lack thereof, consider travel insurance. Compare options at insuremytrip.com, and read the fine print carefully. If you have no coverage and are critically injured, the local U.S. embassy can arrange to send you home, at your expense. Read up on your destination's health-care system and health threats at travel.state.gov.

Your wallet is stolen

First, cancel your credit and debit cards. The maximum you'll have to pay for unauthorized charges is $50 per credit card, but you'd be wise to try and cancel before any purchases are made. Every credit card company has a 24-hour hotline that accepts collect calls. Cash advances and replacement cards won't be available immediately--one more reason why you shouldn't keep all your cash and valuables in the same place. Hiding a few $100 bills or traveler's checks in a separate bag, your shoe, or several different spots is a good idea. File a police report--if not in the hopes of recovering your wallet, then because it'll help with insurance claims and at airport check-ins. If you're traveling within the U.S. and have no photo ID, call and tell the airline about your predicament. Airline staff know that getting a duplicate license may take weeks, and can allow you onto a flight without photo ID. Show up ahead of time for additional screening, and bring a copy of the police report and any ID you still have.

Your luggage is damaged, or worse

File a report with the airline for damaged bags within 24 hours of arrival, or your claim could be dismissed. Airlines generally pay compensation for bags (and any damaged items inside) when luggage is torn or dented in transit, but can refuse to pay when there's no external damage. (Pack fragile items very carefully in checked bags, or better yet, keep them in your carry-on. Mailing some items might be smarter.) If luggage is destroyed or completely lost, you must list all the items inside to get reimbursed, as you would on an insurance form for a burglary. Airlines pay a maximum of $2,800 per passenger for lost luggage on domestic flights, though each carrier's policy is a little different (many exclude coverage of jewelry, camera equipment, and medications). In 98 percent of "lost" luggage situations, bags are eventually recovered. When delays occur, airlines may advance passengers cash or reimburse them for necessary items, such as toiletries and a change of clothes. (Ask how to proceed before leaving the airport; you'll need to fill out forms and perhaps keep receipts.) The airline will pay for shipping delayed bags to passengers, even if they're at a resort five hours from the airport. Always label your bags clearly.

The flight is canceled, or you're bumped

When a flight is canceled, the airline is responsible for getting passengers on its next departure with open seats. Waiting at the airport counter isn't the only option--calling the airline's 800 number is often a quicker way to rebook. Some carriers put stranded passengers onto competitors' flights, though they're not required to do so. They're also not required to provide snacks, bottled water, or lodging unless delays last a certain period of time (generally a minimum of four hours). Most airlines make efforts to ease the pain of waiting, but they do so on a case-by-case basis. As for overbooking, the Department of Transportation requires compensation for passengers who relinquish seats voluntarily. There's no federal standard for that compensation--you're only guaranteed something, usually a flight voucher. For passengers who are involuntarily bumped on domestic flights, the rules are as follows: If you're on another flight within an hour, you get nothing; within two hours, the airline pays you the equivalent of your one-way fare ($200 max); more than two hours later, you get 200 percent reimbursement ($400 max).

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Packing
357266

Lightweight, washable, and multifunctional, a cotton sarong is an easy and practical addition to every traveler's don't-leave-home-without-it bag! I've used mine as a swimsuit cover-up, as a picnic blanket on the grounds of a château in the Loire Valley, as a temporary skirt (over my shorts) in a Bangkok temple, and as an extra pillow while hiking the South Rim of the Grand Canyon. It's also handy as an airplane blanket, emergency towel, or tablecloth.

— Nicole Serafica
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Shopping
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It helps to have a calculator if you plan to do a lot of shopping in foreign markets. When you find something you like, hand the seller the calculator and ask him to enter his best price. It's easy to convert the response into dollars so you know what you're spending. If necessary, the calculator can be used to haggle, especially if you don't speak the language.

— Becky Sapp
Tagged
Shopping
381286

A company called Orikaso makes brightly colored polypropylene sheets that can be folded--kind of like origami--to form a dish, bowl, or cup. The sheets are lightweight and reusable, and you simply flatten them when you're finished. We found ours at a sporting goods store, but you can also buy them online. Check orikaso.com for retailers.

— Susan Day
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Packing
381252

I always pack several tea lights, a small vial of essential oils, and matches. Tea lights, when placed in a water glass for extra safety, banish stale or unpleasant smells in hotel rooms. The essential oils work wonders when a drop is placed on a warm lightbulb.

— Stephanie Hartselle
Tagged
Packing
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Whenever I go somewhere, I bring a supply of postcards from my hometown. I write my name, address, and e-mail on the back, and offer a card to new friends so we can keep in touch. I also pack small souvenirs (key rings, etc.) that carry my local sports teams' logos. They make meaningful but inexpensive thank-you gifts for the small kindnesses that ease one's way during a trip.

— Linda Phelps
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Hotels
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I always bring a small flashlight to hotels in case there's a blackout. The building may not be equipped with emergency lighting, and, if necessary, my flashlight will help me quickly locate the nearest exit.

— Lois Meshonek
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Car Rentals
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I always have problems locating my rental car in a large parking lot. Now I bring along a brightly colored bandanna and tie it to the antenna.

— Tamara Johnson
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Safety
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Rather than risk losing your department-store credit cards and club-membership cards, you should really leave them behind when you go somewhere you won't need them. Your purse or wallet will be lighter and your worries fewer.

— George Bracken
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Transportation
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I prefer laminated city maps because I can circle all the things I want to see in a given day with a dark erasable marker. Once I have everything marked, I plan my route and start walking. The next day, I erase the previous day's marks and begin all over again.

— Sandy Hughes
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Technology
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For the most comprehensive information regarding travel by train or by ship, check out seat61.com. I've found that the site has all sorts of helpful advice for Africa, Asia, Europe, and the Middle East.

— Kay Bozich Owens
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Cruises
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For fire-safety reasons, cabins don't have their own irons. Don't wait until the last minute to tackle your evening wardrobe. You can find shared irons down the hall in the laundry room, but lines often form before mealtimes. Opt for off-hours (like mornings).

— Martha and Ken Wiseman
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Safety
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We all know to avoid drinking tap water in certain countries, but remember to forgo ice cubes, too. I've started bringing along two ice trays, which I fill with bottled water and freeze in my hotel room's mini-fridge.

— Christa Babel
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Planning
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Most hotels provide cloth shoe mitts but not polish. In a pinch, a dollop of skin cream on a shoe mitt (or even a tissue) can make scuff marks vanish and leave shoes as shiny as if they'd been cleaned by a pro.

— John Nechman
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Planning
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Note the expiration dates of any debit or credit cards you plan on using while you're away. In Budapest, I tried to withdraw cash with my ATM card, only to find that it had expired just days before.

— Matt Vance
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Packing
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The best carry-on bag that I've found is a gardener's tote. It has lots of pockets on the outside and room inside for a medium-size purse, yet it's small enough to sit comfortably at my feet on a bus or plane.

— Sheila Monk
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Loyalty Programs
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Before using frequent-flier miles, investigate how much the flight actually costs. For example, it takes at least 25,000 miles per person to travel from Boston to Alaska. The same flight cost us $288. After paying for our tickets, we received enough additional miles to travel for free to Sweden instead of Alaska!

— Bobby Pellant
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Dining
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While traveling abroad, I've frequently encountered some appallingly bad (and often very funny) English translations of menus. In those cases, I simply offered to clean up the translations in exchange for a meal. This has worked quite a few times.

— William Boyle
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Air Travel
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When you change your clocks back or forward, be sure to check the expiration date on all your frequent-flier miles. This way they're checked twice a year. We overlooked one of the many accounts in our household and lost a free ticket when the miles expired.

— Lynda Self
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Packing
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I reverse the batteries in my portable CD player before packing it in my suitcase or backpack, in case it's accidentally turned on when my bag is jostled. I came up with the idea after arriving at my destination to find that the brand-new batteries I'd put into my Walkman were dead.

— Chris Giaimo
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Car Rentals
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Online check-in isn't just for airlines. After reserving an Alamo car over the Internet, I was offered online check-in just by entering my credit card number and driver's license information for approval. At the airport, following Alamo's instructions, I informed the shuttle-bus driver that I had checked in online and reserved an economy car. I was dropped off in the lot and told to pick whichever car I wanted. I drove it to the exit, where my credit card and driver's license were verified on the computer, and I was done.

— Brad Cook
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Packing
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After looking for years for the perfect toiletries bag and being frustrated by many that were less than ideal, I finally discovered one that is just right: a soft-sided lunch box I bought at the supermarket. It has an outer zipped pocket with small compartments and slots perfect for often-used items like a toothbrush and toothpaste. There's a small removable zipper pouch inside (meant for a small ice pack) for those smaller, hard-to-find items like nail files and pill bottles. The remaining space inside is just right for larger items like shampoo and hand lotion. Other helpful features include both a small handle and shoulder strap and a waterproof, easy-to-clean interior. As an elementary school teacher, I know firsthand that it'll last: It was designed to withstand daily use by kids!

— Jennifer Minton
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Packing
359265

Attach a few carabiners--the kind of clips rock climbers use--to the top of your wheeled suitcase. Purses, cameras, and shopping bags can be clipped to your suitcase, giving your hands and shoulders a rest while you're walking around the airport.

— Kathryn Murphy
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Technology
400268

Before my last long flight, I went to librivox.org and chose a bunch of books, short stories, and poems to download to my iPod--for free. The site has both adult and children's books, and the list is growing. All of the titles are in the public domain, and they're read by volunteers, so there's no question of copyright infringement. Even if you don't own an iPod, you can download them to your computer and burn them onto a CD.

— Diane Bowman
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Air Travel
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Treat yourself to a golf-ball foot massage. During a long flight, or afterward in your hotel room, take off your shoes, put a golf ball on the floor, and roll it under your foot. It's a great stress reliever. Practice a bit before you try it on a plane, so that your ball doesn't go rolling down the cabin, tripping up unsuspecting passengers.

— Dawn Yadlosky
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Air Travel
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The middle seat isn't always awful. On a recent trip overseas, I called too late to confirm an aisle or window seat. After explaining the plane's AB-CDEFG-HI configuration, the customer service agent urged me to take the very middle seat, E, because D and F have less foot room. (In some rows, there are metal boxes underneath the seats in front of you that house wiring for onboard electronics.) I went along with her advice somewhat skeptically, but I ended up with plenty of room. The people on either side of me weren't so lucky.

— Audrey Ting
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Planning
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— Brian Berg
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Planning
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If you're headed to a country that requires a visa, ask the consulate of that country, in the United States, whether visas are also issued at the airport there on arrival. In many cases (like Turkey and Egypt), they are. Obtaining the visa on arrival is a much simpler procedure and a real money-saver: You do not have to have photographs taken (they figure your passport already has a photo), you do not pay a hefty fee to the U.S.-situated consulate of the country, you avoid the expense and risk of mailing your passport to that consulate in advance of departure, and you avoid the expense of using a visa-acquiring company in the United States. But be sure the consulate is correct that the visa can easily be obtained on arrival.

— Carmencita Soriano
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Loyalty Programs
384260

Using your frequent-flier miles, you might be able to visit two cities on one ticket. For example, my wife and I always trade in our Delta miles when we visit our daughters in Dallas and San Francisco. Because we have to fly through Dallas to get to San Francisco on Delta, we can stop over in Dallas for as long as we want before continuing on to San Francisco—and we use only one frequent-flier ticket each.

— Harry Bishop
Tagged
Loyalty Programs
375259

After I was unable to locate any awards seats online for a wide selection of days and routes, I called the airline. An agent told me that the airline's Web site isn't allowed to book awards seats for its partner airlines, but agents can. Within minutes, I had enough options that I found it difficult to make a decision.

— Carol Muth
Tagged
Planning
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If you're traveling with someone, discuss a central meeting place in case you get separated. My husband and I were in Paris waiting to board the Metro. He was able to board the train, but I was left behind on the platform. Having a plan saved both time and needless anxiety.

— Marian Moss

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