HOW-TO HANDBOOK

Budget Travel's 2007 Extra Mile Awards

Presenting our third annual look at the companies that are going out of their way to improve travelers' quality of life.

Mary Niven at Disneyland's Plaza Inn (João Canziani)

See this snow globe? It's the most coveted snow globe in the travel industry. That's because every fall, we hand out a select few as our Extra Mile Awards, celebrating the companies that have made travelers' lives easier, more enjoyable, and just plain better. (Previous winners have included Google for its mapping tools, Westin for being the first major hotel brand to go smoke-free, and Continental Airlines for its innovative online calendar showing award-seat availability.) Travel isn't exactly easy these days, and when someone dares to pull off a wonderful innovation, he or she deserves a hand. At Budget Travel, it's our privilege to lead the applause.

Virgin America: The airline is introducing nifty new perks--and not just to first class.

In August, the new low-cost U.S. airline Virgin America took flight with planes that are showcases of innovation. To start, coach seats boast 32 inches of legroom, an inch or two more than the industry standard for economy class. There's a USB jack at each coach seat and two 110-volt plugs for every set of three seats, so your gizmos won't run out of juice while you're in the air.

Even more impressive are the nine-inch seat-back TVs (versus 6.8 inches on, say, JetBlue), which offer 18 channels for free--including CNN, ESPN, the Food Network, the Travel Channel, FX, and The Independent Film Channel--and 25 pay-per-view movies for $6 to $8 a pop. They also function as touch screens you can use to order food, paying by swiping your credit card. (A flight attendant delivers purchased items.) You can create playlists from a selection of 3,000 songs--and save them for your return flight--and there's even an instant-messaging service: You can communicate with other passengers using a small handheld keyboard (but only if the recipients choose to accept your messages). In yet another clever feature, each plane's windows are tinted to filter out certain light wavelengths, reducing glare.

Kudos to Virgin America for offering these innovations to all of its passengers--even the ones in the rear section of the plane.

The Virgin brand prides itself on firsts, and the new airline is the result of a strategy focused on customer service. "Our goal is to maximize comfort based on feedback," says Charles Ogilvie, director of inflight entertainment and partnerships. He's the man responsible for the airline's seat-back TVs. "You can send me an e-mail during your flight to tell me what you do and don't like."

Despite appearances, Virgin America is not a subsidiary of Virgin Atlantic; it has licensed the name. Virgin America is based out of San Francisco, with nonstop flights to Los Angeles; New York City's JFK; Washington, D.C.'s Dulles; and Las Vegas (starting October 10). The airline plans on serving as many as 10 cities in its first year of operation, ramping up to 30 cities within five years' time.

Farecast: Crunching the airfare and hotel numbers so you don't have to.

Farecast is a new company that sheds some light on the traditionally difficult process of figuring out whether that deal you found is really any good. The website predicts whether fares on a route will rise or fall in the next week, and according to an independent audit, its forecasts are correct three out of four times. "We improve our calculations constantly to help make our advice more accurate," says president and CEO Hugh Crean.

The predictions are free, and there's a $10 option to book the lowest fare in the upcoming week, whether it's the lowest fare available that day or an even better fare that may pop up. Farecast receives its fares from airline sites and online agencies, and it sends you to those sources for the actual booking.

Now Farecast is taking on hotels, offering rate advice for major properties in 30 U.S. cities. Rather than predict rates, the site tells you if the rate is a good value when compared with the hotel's rate history and other factors. You plug in your dates and the hotel's location, and then add your wish list (such as preferred amenities). The site maps hotels that meet your criteria, along with the lowest rates available and advice on whether to book one or keep looking.

Alamo Rent A Car: Self-serve kiosks allow renters to make a much quicker getaway.

Renting a car has become a potentially grueling experience, because of the long lines that often greet travelers who are already exhausted from flying. Hoping to speed up this maddening process, Alamo Rent A Car introduced self-service kiosks last November--they're now at 57 of the company's U.S. locations. Customers with a credit card, a driver's license, and a reservation can skip the rental counter and use a touch-screen kiosk instead.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
Follow Us!

Booking Tool

Check Current Prices

  1. Hotels
  2. Flights
  3. Cars
  4. Cruises

Choose Sites

Choose Sites

Choose Sites

Choose Sites

Travel Tips

Tagged
Planning
355262

My friends and I contribute to a kitty and use that money to pay for group expenses such as taxis and meals. It saves us from having to figure out each person's share at every stop. At the end of the trip, we split what remains.

— Carol Moran
Tagged
Shopping
354256

Consider asking your driver or tour guide to haggle on your behalf at bazaars and souks. (But don't let them lead you to places where they might have a connection to the shopkeeper.) The money you tip them will usually be less than the markup on prices for tourists.

— Rami Aboumahadi
Tagged
Packing
364267

An extra contact lens case holds enough toiletries for a short trip. Squeeze a few dabs of toothpaste into one side and perhaps some facial cleanser or moisturizer in the other side. Just the right amount of each will fit for your overnights or weekends away.

— Jen Shoemaker
Tagged
Planning
372263

Once we know where we're going, my girlfriends and I divide up the list of things we'd like to do on our trip and put someone in charge of each item on the list. Then that person does the legwork by finding directions and prices, making reservations (if necessary), and researching nearby places to stop for a snack or a meal. Our method means that no one person is doing all the planning.

— Carol J. Leisch
Tagged
Photography
371266

I travel with two cameras: a digital SLR for the majority of my shots, and a small disposable camera for when I ask strangers to take pictures of me. As much as I tend to trust other people, I'm not ready to hand over my $1,000 camera to someone I don't know at all.

— Sam Antonio
Tagged
Loyalty Programs
369255

After I was unable to locate any awards seats online for a wide selection of days and routes, I called the airline. An agent told me that the airline's Web site isn't allowed to book awards seats for its partner airlines, but agents can. Within minutes, I had enough options that I found it difficult to make a decision.

— Carol Muth
Tagged
Air Travel
379266

On international flights, I used to fumble through my belongings--often having to retrieve them from the overhead bin--after a flight attendant appeared with customs and immigration forms. (I don't know of many people who have their passport's number and date of issue memorized.) Now I write all that info on the bookmark of whatever I plan to read on the long flight so I don't have to dig out my passport. I can fill out the card quickly--giving me more time to loan my pen to all the people who never seem to carry one.

— Bill Serues
Tagged
Packing
334270

Pack a power strip and extension cord for your next cruise. Many cruise-ship cabins have only one out- let, but you'll definitely need more if you want to power up your laptop, iPod, cell phone, electric razor, hairdryer, or any other gadgets you bring on board.

— Jay Van Vechten
Tagged
Technology
553583

If you're even slightly tech savvy and have a cell phone that will work overseas, check with your service provider about the cost of text messages. Some carriers offer free incoming text messages, and several Internet search engines (Yahoo, MSN, etc.) will send free text-message "alerts" to your phone while you're away. Prior to your trip, log on and request that weather forecasts and news updates be sent to your number daily. Even if you never use your phone for costly overseas calls, you can receive up-to-the-minute information, in English, about your hometown or cities on your itinerary.

— Brian Mosteller
Tagged
Packing
409292

Travel soap dishes--the colorful plastic ones that have hinged lids--stop small, fragile items from getting damaged or lost in your bags. I can easily label and use them again and again and again.

— Revon Wolf
Tagged
Family Travel
330279

Having spent a number of years working for Norwegian Cruise Line, I learned that a dinner roll helps to settle the stomach when seas become rough. The less liquid sloshing around unimpeded, the better. And if you forget your motion-sickness pills or wristbands, fear not, as the purser always has medicine available for seasick passengers.

— Jim Polanzke
Tagged
Technology
407314

Destinationcoupons.com supplies free discount coupons for cities all over the United States and the world. Print them out on your home computer and save on hotels, shows, rental cars, restaurants, and many other activities.

— Donald Bertolet
Tagged
Packing
368265

I travel with a mailing tube in my suitcase because I often buy paintings, drawings, and maps. My souvenirs always arrive home safe and sound. I just leave the mailing tube in my suitcase until the next trip.

— Abbie-Stuart Fox
Tagged
Photography
382270

When not taking pictures, keep your memory card away from your camera. It's a simple method to ensure that any photographs you've shot will be safe even if your camera is stolen. My husband and I learned this lesson the hard way when we lost 250 shots of Kauai.

— Jamie Thomas
Tagged
Technology
378282

My daughter and I bought disposable digital camcorders at a CVS pharmacy before going to Europe. It was a nice way to document our trip--each camera stored about 20 minutes of video. Once home, we dropped the cameras off at the pharmacy. The next day, our DVD was ready. We were very pleased with the quality and the cost: $30 for the camera and $13 for each DVD.

— Maria B. Murad
Tagged
Packing
355269

Pack a couple of mountaineering carabiners. Clip one through the handle or strap of your bag and secure it to something solid wherever you may be (to a bench in the park or in a train station, to the railing of an overhead compartment on a bus, etc.).The carabiner adds a bit of security, especially if you're snoozing.

— R. Bryan Simon
Tagged
Air Travel
361270

I switch from street shoes to flannel-lined moccasins at the airport. It saves time at the security checkpoint, and I'm comfortable during the flight. Once I land, I switch back to my street shoes.

— John Eymann
Tagged
Family Travel
354263

When traveling with my kids, I bring a Ziploc bag that includes four things: Benadryl, children's ibuprofen, one of those little medicine cups, and a thermometer. This all-purpose kit will help with minor ailments, or treat a more serious flu until you can get to a doctor. Best of all, it saves Dad from driving around at 2 a.m. looking for an all-night pharmacy.

— Heather Crow
Tagged
Dining
352272

By the time I got home from my first trip to Europe in 1963, I'd collected menus from several restaurants I liked. I threw them into a box. In 1988, I returned to Europe and went to the Middle East. Once again, I picked up a few menus. This time I had them all framed and they now hang in my kitchen. Since then, I've added to the collection. It's fun looking at the prices and remembering the good times—plus they make great conversation pieces when I have a party.

— Jerri Moore
Tagged
Air Travel
382263

Try to book the first flight out in the morning, because those planes often arrive at the airport the evening before. You won't have to rely on an incoming plane, which could be delayed or canceled due to bad weather elsewhere, resulting in your own flight being delayed or canceled.

— George Glover
Tagged
Packing
375269

If you're traveling with a companion, pack half of your belongings in his or her suitcase and vice versa. This way, if one piece of luggage gets lost, you'll each still have some clothing.

— Christina Costigan
Tagged
Packing
363240

The best carry-on bag that I've found is a gardener's tote. It has lots of pockets on the outside and room inside for a medium-size purse, yet it's small enough to sit comfortably at my feet on a bus or plane.

— Sheila Monk
Tagged
Family Travel
375254

When my husband and I would stay in a hotel with our two-year-old, a full night's sleep was out of the question. The minute our son opened his eyes (at 2,3,or 4 a.m.), he woke us, thinking it was time to play. We now pack a pop-up tent and set it up in a corner of the hotel room with books, a blanket, and a few small stuffed animals. The tent folds down to a 14-inch circle and weighs about a pound. It works great! My son has his own "room" to sleep in when we vacation, and we all get to sleep through the night!

— Geri Kronyak
Tagged
Planning
367265

Play Let's Make a Deal when you're shopping for vacations at travel shows or expos. Go armed with your own research and a credit card.(You're likely to get a better price if you know what the vacation is worth, and if you're willing to buy it on the spot.) I picked two Caribbean cruises and headed to the New York Times Travel Show. After haggling with the competing cruise lines, I was offered the first cruise for $50 less than the best price I'd found online, and they threw in free trip insurance. In the end, I chose the second—$30 off with a free upgrade to a balcony stateroom—and truly got a bargain.

— Michael Marcarello
Tagged
Car Rentals
361252

You won't always save by bringing the rental car back early. Alamo has an early-return policy at all of its locations, designed to discourage customers from returning cars early. If you show up at the lot a day or two ahead of schedule, Alamo will recalculate what you owe them at the daily rate; if it turns out to be less than what you would have paid for the week, they'll charge a $15 fee. Yet another reason to read the fine print on your contract carefully!

— Beth Ann Finster
Tagged
Planning
347255

If you're planning to use an ATM abroad, make sure the money you need is in your checking account, because some foreign ATMs don't allow access to savings accounts. And remember to carry your bank's local phone number with you; 800 numbers generally don't work overseas.

— Donna Johnson
Tagged
Technology
368289

Priceline was a total pig in a poke for me, so I never used the web site, until I found out about biddingfortravel.com. This helpful Web site gives potential bidders an idea of prices that are being accepted (and declined) on priceline.com for particular dates and properties (or airfares or car rentals). I got the Hyatt Regency Miami for $35 per night because of this!

— C. Sue Mecham
Tagged
Technology
384280

When my husband and I travel with our children, our luggage is weighed down by diapers, formula, and other necessities. To save space and hassle, we now ship ahead most of those items to our hotel. We also came across a Web site called babiestravellite.com, where we can order supplies and have them shipped anywhere in the world.

— Mina Camera
Tagged
Shopping
353279

Easily packable, local specialty foods make great gifts for family and friends at home. At the huge Safeway in Kihei, Maui, we found a great selection of chocolate-covered macadamia nuts and Kona coffee beans in elegant gift boxes for far cheaper than in tourist-oriented shops. European grocery stores abound with gift ideas: British teas, French mustards and vinegars, and Italian olive oils are just a few examples. Just bear in mind that meats, produce, and other fresh items are a customs no-no.

— Jennifer Beach
Tagged
Photography
362267

Many computer photo albums use camera date stamps to organize collections. Whenever you're traveling in a time zone that might affect the date stamp (if you're crossing the International Date Line, for example), remember to reset your camera's clock.

— Michael Gray

Custom Search

Select the details relevant to your trip to see a list of articles that match your needs — it's the best way to get ideas!
SELECT YOUR DESTINATION
SELECT YOUR ACTIVITIES