Confessions Of... A Cruise Agent

Dann Halem, whose family has been selling cruises for nearly two decades, reveals industry secrets.

Does your travel agent hand out rebates? Do they have the clout to get you an upgrade? If not you may be with the wrong agency. Straight from an industry source, here are the things you need to know before you book your next cruise.

Choose specialists, with special deals: When you book a cruise, it almost never pays to go to the cruise line or a regular travel agent. Sure, I'm a bit biased, but cruise specialists have what amounts to insider deals: They're responsible for 90 percent of all bookings, they have access to special blocks of rooms, and their commissions are already built into the price. What some brokers will do, if you ask, is rebate a portion of their commission to lower your fare. Cruise lines rarely discount rooms directly but still charge a 10 percent commission.

It pays to wait: Travelers often look at sailing the same way they view flying--they book early, thinking they'll save. But cruise lines would rather give rooms away than sail with vacancies. Think of ships as floating Las Vegas hotels: Empty rooms mean less money spent at shops, bars, and casinos, which are where cruise ships really make their profits. If you're flexible about dates and staterooms, you can have extra poker chips in your pocket when your ship departs.

Perks and changing prices: When it appears a ship might sail half empty, out come the promotions, including free upgrades and prepaid gratuities. After booking, look for even lower fares. If rates go down, call your broker. They can often get you the better price, even after you've paid.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Air Travel
493613

When looking for the lowest airfare, I've found that in some cases the best rates pop up when searching for one traveler instead of two. Recently, I wanted to buy one-way tickets from New York to Orlando for two people and came up with $87 per person. But when I selected one traveler, the fare dropped to $72.

— Yoshi Matsuda
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Technology
418279

When you go to a convention or trade show, don't assume that the official prices at recommended hotels are the best you can do. Go to the hotel Web site. I recently got an AARP rate at a major hotel that was 30 percent below the special price offered through the tradeshow sponsors. AAA discounts often work, too.

— Duane Dahl
Tagged
Cruises
388319

If your vacation spot is a major port of call for cruise ships, plan excursions for the days that the ships aren't docked. Tours will be less crowded, and you'll get to see and do a lot more.

— Krista Fowles
Tagged
Packing
354265

My husband and I are retired, and we take two trips abroad each year. When unpacking, I put items we use repeatedly on each trip (flashlight, alarm clock, travel-size toiletries, etc.) into a box and keep it stored near the suitcases. No more searching or trying to remember if I've got everything for the next journey—it's all in one place.

— Mary Meikle
Tagged
Packing
372259

A beach ball can replace many expensive in-flight gadgets. Depending on how much you inflate it, the ball can function as a very comfortable footrest, a back support, or a lap pillow to support your book.

— Dorothy Vincent
Tagged
Photography
379280

I enjoy off-peak travel best--rates are cheaper, lines are shorter--but the weather can be iffy. To combat Mother Nature's unpredictability, I always pack a roll or two of black-and-white film. While dreary-day color photos bring only consoling remarks from friends, black-and-white film tends to lend a mystique to gray landscapes and creates some very dramatic Ansel Adams--esque shots.

— Ed Danyo
Tagged
Planning
353245

We're active travelers but find guided bike tours from companies like Backroads too expensive. Our advice: After rolling into town, ask at a bike shop for the best routes. Better yet, call or e-mail before you leave home (search the Web). We've found group rides and races this way, and have made a lot of friends. We're instant locals!

— Glenn and Michelle Schultes
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Packing
359284

Bungee cords make versatile travel accessories. They come in handy at the airport for lashing a duffel bag to a wheeled suitcase. They can be hooked together and used as a clothesline for swimsuits, towels, etc. On skiing trips, hook them onto ski boots to create carrying handles. While camping, use them to secure tarps, to suspend a lantern from a nearby tree limb, or to secure items in a canoe. They even hold your pants up if you misplace your belt.

— Keith Saul
Tagged
Hotels
432327

On my first trip to Cancun, I noticed that my hotel room had a damp, musty odor. The next time I went, I brought two plug-in air fresheners: one for the bedroom and one for the bathroom. This helped tremendously. It was a pleasure to walk in and have a fresh-smelling room. Just make sure you have an adapter, if you need one.

— Anita Rivera
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Packing
354297

I used to lug around a clothes steamer and adapter to stay wrinkle-free while on the road, but I've since opted for something more low-tech. I now travel with a Platypus collapsible bottle and a spray bottle head. After checking into my hotel, I immediately hang my clothes and give them a spritz with water from the spray bottle. After several hours, the wrinkles fall out, and the clothing is dry and ready to wear.

— Dr. Cornelia Cho
Tagged
Hotels
414339

Before you go to sleep, check to see if a previous hotel guest left the alarm clock on. I've been awakened before 7 a.m. twice in the last couple of months by alarms I did not set. (Make sure the clock shows the right time, too!)

— Rachele Helphill
Tagged
Photography
367268

Many computer photo albums use camera date stamps to organize collections. Whenever you're traveling in a time zone that might affect the date stamp (if you're crossing the International Date Line, for example), remember to reset your camera's clock.

— Michael Gray
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Packing
384274

Ziploc now makes extra-large bags with handles. They're nearly two feet by two feet, and although Ziploc advertises them as being good for storage, they're also useful for traveling. Bring one on long shopping excursions and then use it as an extra carry-on for souvenirs on the way home.

— Meredith McCulloch
Tagged
Planning
380250

Before leaving for a vacation, I print out all our reservations and directions, and I create a contact sheet for emergencies. Then I gather all the papers together, punch some holes, and place them in a folder that has a middle section for three–holed papers. The side pockets hold brochures, business cards, ticket stubs, receipts, and maps that we collect along the way and want to bring home for our scrapbook.

— Sonal Gupte
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Family Travel
385248

Every summer, we drive out West from Pennsylvania with our two kids. To avoid that infamous road trip question ("Are we there yet?"), I give each child a map with our route highlighted on it. Along the way, they can match up the town names with road signs we pass, and that way, they always know exactly where we are and how much farther we have to go until we'll get there.

— Machelle McCoy
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Planning
361277

I unpacked a pair of black slacks recently to find them covered with white fuzz. I didn't have a lint brush handy, so I used the luggage sticker from my bag--the gummy side took the lint right off.

— Joyce Barbatti
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Packing
351248

Shout Wipes take up very little space in your purse or backpack and are invaluable for treating stains. While traveling on an airplane, I gave one to a most grateful Italian after he spilled wine on his tie. Our friendship extended through customs, and we're now e-mail pals. Great stuff!

— Marilyn Rogers
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Air Travel
372277

Finding healthy breakfast alternatives at an airport can prove difficult. I always travel with an insulated travel mug. Before leaving home I fill it with a high-protein cereal and then request low-fat milk on the flight.

— Randy Hartselle
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Planning
366274

Before exchanging foreign currency at the airport, find out if there's a departure tax. At the Bangkok airport, we were very upset- as were travelers around us- to find we had to pay a fee before continuing to our gate. Unfortunately, by that point everyone had cashed in their baht, so the options were a conveniently located ATM, a credit card, or an exchange booth with notably poor rates. When we described this incident to friends, they told us of a similar experience when trying to leave the Dominican Republic.

— Parisa Montazeri
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Family Travel
367271

Create an ID page for each of your children before you leave on a trip. In addition to vacation contact information (hotel name and phone number), include the child's name, a current photo, home address, phone, date of birth, Social Security number, passport number, hair color, eye color, height, any identifying marks, blood type, allergies, medications, doctor and insurance phone numbers and ID numbers, immunization schedule, and fingerprints (these don't change, so investing the time to have a set made is worth it). If the unspeakable happens, the ability to hand over instant, concise information to authorities may prove invaluable. Update it before every trip.

— Robin Flannery
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Air Travel
371274

I switch from street shoes to flannel-lined moccasins at the airport. It saves time at the security checkpoint, and I'm comfortable during the flight. Once I land, I switch back to my street shoes.

— John Eymann
Tagged
Planning
381259

When I'm planning a trip, I almost always call the hotel concierge before I arrive, and if my hotel doesn't have one, I call a hotel that does. Recently, I asked for advice on what to see since I only had four days in a new city. I told the concierge what I thought I should try to do, and she said I had too many things packed into four days. She gave me a list of hot spots to visit and places to avoid, and even recommended a florist to call on for fresh flowers. With her help, my trip was far more enjoyable than it would have been otherwise.

— Brian Berg
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Planning
370264

Save major bucks by going onto eBay and purchasing coupons and gift certificates that others don't want or can't use for lodging, transportation, food, and admissions. I've found great discounts for airline and Amtrak tickets; car rentals; entrance to amusement parks such as SeaWorld, Disney, or Universal Studios; as well as overnights at many hotels. For example, I bought a $30 savings coupon at SeaWorld for only $1. Simply search for your destination and then type in "coupon" or "gift certificate."

— Nathaniel V. Greenwood
Tagged
Packing
370290

On a trip to Molokai, the plane we were on was small, and luggage was crammed in every which way. At baggage claim, we noticed that someone had packed a bottle of Pine-Sol, and it had broken and leaked everywhere. Now we line our suitcases with garbage bags to protect our clothes—just in case. (It's also smart in case your bag gets left on the tarmac in a downpour.)

— Aaron Lisle
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Planning
388275

When my husband and I travel, we take at least three different credit cards. I carry one he doesn't have, he carries one I don't have, and we both bring our primary card. If one of us has our wallet stolen, we can cancel two cards and still have one to use. We each have different ATM cards, too--useful if a machine doesn't honor one of the cards, or if we need more cash than our daily limit allows.

— Joyce Morden
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Air Travel
361256

The middle seat isn't always awful. On a recent trip overseas, I called too late to confirm an aisle or window seat. After explaining the plane's AB-CDEFG-HI configuration, the customer service agent urged me to take the very middle seat, E, because D and F have less foot room. (In some rows, there are metal boxes underneath the seats in front of you that house wiring for onboard electronics.) I went along with her advice somewhat skeptically, but I ended up with plenty of room. The people on either side of me weren't so lucky.

— Audrey Ting
Tagged
Planning
357270

If you arrive in a foreign city after banking hours (and you can't use an ATM), convert only the money you'll need for the night. Some exchange booths offer a less favorable rate after banks close and then switch back to competitive rates when banks reopen.

— Jim Citron
Tagged
Packing
350260

I never leave home without dental floss. I've used it as a clothesline between tents in Botswana's Okavango Delta and to replace a lost screw for my sunglasses in Malaysia. I even cut off a piece of floss the size of my waist and headed to the night markets in Bangkok. My "tape measure" assured a perfect fit!

— Kristi Hemmer
Tagged
Hotels
417344

When I'm on the road, I often have to use the hotel iron before heading out to business meetings. But getting water into the iron can be a hassle--most irons won't fit under the sink faucet, and using a glass to pour water into the tiny hole is nearly impossible without spilling everywhere. There's an easy solution: Use the carafe from the coffee maker. Just be sure the carafe is clean, or you could end up with coffee stains on your clothes.

— Paul Schnebelen
Tagged
Car Rentals
352270

Whenever I know I'll be renting a car, I pack a couple of folded paper towels and two small spray bottles--one filled with window cleaner and the other with Rain-X, a product that repels raindrops. It's hard enough driving an unfamiliar car in an unfamiliar location. At least with a clean windshield I'm able to see properly, no matter the weather.

— Ed Rainer

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