New Lessons in Online Savings

If you haven't changed the way you book travel on the Internet over the last couple of years, you're probably getting ripped off

What you'll find in this story: Internet travel deals, Travel Web sites, hidden savings, inexpensive travel tips, expert secrets

Around the time that Google became a verb, shoppers began trolling the Internet en masse for travel deals. Expedia, Travelocity, and Orbitz grabbed the lion's share of the business early on, and loads of travelers assume they're the best places for bargains today. But new players, as well as sites run by hotels, airlines, and car-rental agencies themselves, have all gotten in on the action. There are more options than ever, but finding the best price has never been more complicated. Here are some of the new rules.    

Use aggregators

The attraction of using meta search engines, also known as screen scrapers or aggregators, is obvious: They retrieve prices from several sources simultaneously. Instead of looking up a fare at Expedia, then Travelocity, American Airlines' site, and so forth, you plug in a request at a site such as Mobissimo, Qixo, or Kayak and let them do the searching for you. Each aggregator works a little differently. Most of the people who use SideStep, the oldest and most established of the bunch, download it onto their computer for side-by-side comparative shopping with other sites. Even though Kayak, the biggest new name in search engines, was still in its testing stage at press time, the site is already exceptionally user-friendly. Rather than throw every result your way, Kayak allows you to specify a window of time for flight departure, how many stops you're willing to put up with, and a range of acceptable prices.

Assume no one is objective

It's no secret that most travel sites have "preferred partners"--companies that have special contracts so that they're given top billing in search results, whether they're the best value or not. Instead of sifting through skewed options, rejigger the search so that your preferences--say, cheapest airfare or a hotel's proximity to the city center--appear first. In general, aggregators have an air of objectivity because they don't actually sell travel, they just cull prices. But in recent months there's been squabbling about which sites can list which prices--Travelocity, for example, pulled its rates off of Kayak--so be aware that even the aggregators can't give the full picture.    

Don't expect one site to cut it

No site always has the cheapest prices, and no single source searches all the possible options. Airlines such as Southwest and JetBlue rarely show up on third-party search engines. The InterContinental Hotels Group, which includes Holiday Inn, recently pulled nearly all of its properties from Hotels.com and Expedia. It's also impossible to find all of a city's independent hotels at one site, nor can any one source search the range of low-fare carriers in Europe or elsewhere.

Be wary of gimmicky guarantees

Nearly every travel site has some kind of price guarantee. Most are of dubious value. Orbitz, for example, states that if you find a fare for $5 less than they offer, they'll give you

$50 for future travel

Sounds good, but caveats and time restrictions make it impractical, if not impossible, to call them on it. At Lodging.com, customers are greeted with the headline "Stop Searching& 110% Price Guarantee" and an example of how the guarantee works: Say you book a hotel for $100 through them, then find it elsewhere for $90. (They don't explain how you'd find the other rate if you were to stop searching, as they suggest.) After you prove the second offer is legit, they give you the price difference ($10), plus 10 percent off the difference (a whopping $1), and the room winds up costing $89. Guarantees are only worth something if customers follow up on them. Most people don't, and even if they do, it's an arduous and not all that rewarding process.

Compare apples to apples

Some sites include extra fees up front, while others, such as Expedia, are sneaky and bundle up a vague compilation of taxes and service charges at the last minute. Booking policies can also be different--one site may penalize you $10 for canceling a hotel reservation, while at another there's no charge.

Book direct

Not only will you almost always pay less, chances are you'll get better treatment if you skip the third-party booking engines and make reservations directly. After our magazine mentioned a hotel executive who admitted that her company routinely gives the worst rooms in the house to customers who book through third-party sites, we received dozens of letters from readers saying that they'd been treated poorly at hotels for that very reason. "This is one family that will never use Travelocity again," a typical message read. Always remember that you're not done shopping around until you inquire directly at the source.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Car Rentals
362265

I've saved lots of money using AAA. In addition to providing excellent roadside services (help with stalled cars, lost keys, etc.), most AAA chapters offer discounted tickets to Disney World and a preferred parking pass that enables you to grab specially designated spots near the entrances. It's a dollar saver, and you don't have to walk far or take the trolley in the parks!

— Judy Small
Tagged
Hotels
433327

On my first trip to Cancun, I noticed that my hotel room had a damp, musty odor. The next time I went, I brought two plug-in air fresheners: one for the bedroom and one for the bathroom. This helped tremendously. It was a pleasure to walk in and have a fresh-smelling room. Just make sure you have an adapter, if you need one.

— Anita Rivera
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Dining
367259

In North American cities with large Chinese communities, choose a family-run Chinese restaurant and ask for the set family meals, usually written in Chinese. They are more authentic than those typically offered to tourists and people who are not Chinese—not to mention a better value. In San Francisco, for example, you can enjoy a five-course meal, which easily feeds a family of four, for less than $20.

— Winston Wong
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Car Rentals
369258

Online check-in isn't just for airlines. After reserving an Alamo car over the Internet, I was offered online check-in just by entering my credit card number and driver's license information for approval. At the airport, following Alamo's instructions, I informed the shuttle-bus driver that I had checked in online and reserved an economy car. I was dropped off in the lot and told to pick whichever car I wanted. I drove it to the exit, where my credit card and driver's license were verified on the computer, and I was done.

— Brad Cook
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Dining
346257

Going to a place where you don't speak the language? Take along a picture booklet filled with examples of common food items (chicken, cow, rice, bottled water, coffee, wine, etc.) and use it to find dishes you like—you only have to point to the picture of what you want. We did this during a recent trip to Asia and always had wonderful meals.

— Mario Gonzalez
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Cruises
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If your tablecloth is wet at dinner, you should prepare for rough seas. Restaurant staffers have been known to slightly dampen the tablecloth to keep plates and glasses from sliding.

— Martha and Ken Wiseman
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Planning
382251

Most hotels provide cloth shoe mitts but not polish. In a pinch, a dollop of skin cream on a shoe mitt (or even a tissue) can make scuff marks vanish and leave shoes as shiny as if they'd been cleaned by a pro.

— John Nechman
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Planning
362265

My friends and I contribute to a kitty and use that money to pay for group expenses such as taxis and meals. It saves us from having to figure out each person's share at every stop. At the end of the trip, we split what remains.

— Carol Moran
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Hotels
430316

Try getting a discount on your hotel room by offering to pay in cash. A hotel reservationist suggested this approach when I phoned to reserve at a hotel in London. I asked if the hotel could grant a discount based on my AARP or AAA membership, as many hotels do in the United States. Her response was that the only discount she was able to offer was 10 percent if I paid in cash.

— Joan Nikelsky
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Hotels
433338

Flight attendants often work vampire hours and have to sleep during the day. How do we keep the sunlight from leaking into our hotel rooms? We clip a skirt hanger (or two) to the middle of the drapes to seal them together.

— Elisabeth Joyce
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Loyalty Programs
384260

Using your frequent-flier miles, you might be able to visit two cities on one ticket. For example, my wife and I always trade in our Delta miles when we visit our daughters in Dallas and San Francisco. Because we have to fly through Dallas to get to San Francisco on Delta, we can stop over in Dallas for as long as we want before continuing on to San Francisco—and we use only one frequent-flier ticket each.

— Harry Bishop
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Packing
368256

Anyone traveling with multiple electronic devices (laptops, PDAs, cell phones, digital cameras, MP3 players) can easily confuse all the accessories that come with them. To keep all battery chargers, USB cables, media cards, and owner's manuals safe, dry, and organized, place them in individual Ziploc bags. You can put a label inside the bag to identify the contents, and one label wrapped around each cable to identify it.

— Alyse Liebowitz
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Hotels
448337

If you visit a country where you don't speak the language, pick up a book of your hotel's matches or one of its business cards; they usually have the hotel's name and address printed on them. Then when you're out sightseeing and want to return to your hotel, show the matchbook or card to the cabdriver if he doesn't speak English.

— Verne F. Noyes
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Hotels
382267

If you make a hotel reservation online and then cancel online, print out and save the cancellation confirmation for at least two billing cycles past your trip. After our vacation, I found a "no-show" charge on my credit card for a room that I'd canceled well in advance. Without the confirmation, I had no way to contest the bill.

— Karen Griffith-Hedberg
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Loyalty Programs
375250

If you don't have enough frequent-flier miles to get to Europe, use your miles to reach a major airport in the United States and then pay for the overseas flight from there. For a trip to Ireland, my husband and I used Delta SkyMiles to get from Cincinnati to New York's JFK airport and from there took Aer Lingus to Ireland. The Aer Lingus internet special was $267 per person. A Delta flight from Cincinnati to Ireland was $1,150 for two. We saved more than $600.

— Kristin Farrell
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Car Rentals
359266

I always have problems locating my rental car in a large parking lot. Now I bring along a brightly colored bandanna and tie it to the antenna.

— Tamara Johnson
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Air Travel
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If you've accumulated more souvenirs on your trip than you can carry, drive your rental car up to curbside check-in, then return the vehicle and come back on the shuttle bus with only your carry-on. This only works if there's no check-in line, but can save dragging your luggage onto the shuttle bus, across parking lots, etc.

— Robyn Volkening
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Loyalty Programs
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Sign up for guest programs at every hotel chain that offers one, even if you haven't stayed at that hotel before or think you may not travel enough to reap benefits from multiple stays. Some programs send coupons for discounted rooms or complimentary room upgrades just for being a member. After signing up for the Omni Hotels Select Guest program, I received a coupon that I was able to redeem for a room in Chicago for $80 per night.

— Allison Meyer
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Shopping
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If you plan to buy crafts in a country where bargaining is expected, use the time it takes for luggage to be unloaded to scope out the airport stores. Jot down items you like and their retail prices. If you find a similar item while touring the country, you have a top-end bargaining point. If you don't find the object at a better price, you can always pick it up at the airport while you're waiting for your flight home.

— Deborah Seter
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Packing
361272

Pack a couple of mountaineering carabiners. Clip one through the handle or strap of your bag and secure it to something solid wherever you may be (to a bench in the park or in a train station, to the railing of an overhead compartment on a bus, etc.).The carabiner adds a bit of security, especially if you're snoozing.

— R. Bryan Simon
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Shopping
380260

Therm-a-Rest's Compressible Pillow is perfect for the plane. It comes in three sizes, packs smaller and expands bigger than any other pillow, and is machine washable. Whenever I pull mine out of my carry-on, I get jealous stares: People always ask where they can get one. REI sells the pillows for $18 to $25, depending on the size (rei.com).

— Sheila Lauber
Tagged
Hotels
430369

Before you buy expensive bottled water from your hotel room minibar, head to the fitness center. You'll be able to fill up an empty bottle at the gym's water cooler or fountain for free, and you don't need to break a sweat.

— Amanda Geraci
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Planning
456645

My husband and I create personal cards (like business cards) before we leave home. We put our name, address, phone, and email address on them, as well as a picture of us. How many people have gotten home from a trip, looked at a slip of paper with a name and address, and wondered, Who is this? The picture helps link a name to a face.

— Susan Fornoff
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Planning
359287

If I plan to travel to several countries that use different currencies, I pack a few cloth change purses: U.S. dollars go into one, British pounds in another, euros in a third, etc. When I'm sightseeing, I carry only the money I need; the purses that I'm not using are locked away in the hotel safe. I avoid fumbling around in shops and mixing up coins that look alike. Plus,I always know exactly how much cash I have.

— Peg Welch
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Air Travel
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I always try to work out before heading to the airport. It usually gets me tuckered out enough that I can relax and sleep on the plane. If I don't have time for pre-travel exercise, I take a brisk walk through the terminal before boarding or find a quiet spot in an empty gate for a little yoga.

— Kimberly Gilbert
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Packing
391284

Save the flip-flops you're given at the nail salon after a pedicure. They make great shower shoes. They're lightweight and dry quickly, and you can throw them away at the end of your trip.

— Carmen Shirkey
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Hotels
451355

I always bring a small flashlight to hotels in case there's a blackout. The building may not be equipped with emergency lighting, and, if necessary, my flashlight will help me quickly locate the nearest exit.

— Lois Meshonek
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Air Travel
388279

Though they're often the best deals around, don't assume that packaged vacations always offer the biggest bang for your buck. My wife and I were ready to book an air/hotel package to Maui when we noticed a sale on Aloha Airlines ($280 round trip from Oakland). I added up the total cost of the trip if purchased separately and saved $400 over comparable packages from various tour operators. We used the extra money to stay in a nicer hotel and to rent a convertible!

— Kleem Chaudhary
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Technology
392283

When my husband and I travel with our children, our luggage is weighed down by diapers, formula, and other necessities. To save space and hassle, we now ship ahead most of those items to our hotel. We also came across a Web site called babiestravellite.com, where we can order supplies and have them shipped anywhere in the world.

— Mina Camera
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Planning
376267

Play Let's Make a Deal when you're shopping for vacations at travel shows or expos. Go armed with your own research and a credit card.(You're likely to get a better price if you know what the vacation is worth, and if you're willing to buy it on the spot.) I picked two Caribbean cruises and headed to the New York Times Travel Show. After haggling with the competing cruise lines, I was offered the first cruise for $50 less than the best price I'd found online, and they threw in free trip insurance. In the end, I chose the second—$30 off with a free upgrade to a balcony stateroom—and truly got a bargain.

— Michael Marcarello

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