Extra Mile Awards 2005: The 10 Winners

China Help Line: Translators on Call

During frequent trips to China, Harvard Business School grads Eric Moffett and Manoj Dengla wished they had access to a translator from time to time. They regularly found themselves calling a friend in Shanghai whenever they got in a jam. "He'd always solve our problems," says Moffett. Eureka! "After doing some research we found that there were lots of Westerners who were willing to pay for such a service." In January, Moffett, Dengla, and another partner, Karen Zhou, launched the China Help Line, a phone-based service in Shanghai that offers real-time translation between Chinese and English. First, you sign up at chinahelpline.com. Then, next time you're lost in a taxi in Shanghai, call 021-6100-9700 and tell one of the staffers where you need to go. Hand the phone to the driver, and your request will come through in the appropriate language. The system was created with business travelers in mind, but it also works well for tourists--especially because users get the first five calls free (37¢ a minute thereafter). The line is staffed seven days a week (from 8 a.m. to 8 p.m. locally), handles three-way calls, doesn't impose a time limit, and even serves as a concierge by giving advice on restaurants and trip planning. Right now, the only call center is in Shanghai, so if you're elsewhere and want assistance, you'll have to pay long-distance charges. A local number for Beijing is in the works.

Walt Disney World: The Happiest Airport Transfers on Earth

Since May, guests have found it significantly easier to get from the Orlando airport to Disney World, thanks to a free shuttle, the Magical Express. "The roots of the idea come from the Disney Cruise Line," says John Padgett, vice president in charge of products and services. Disney cruises have transported bags and offered airport transfers since launching in 1998. "We thought, Why not do that for all of Disney World?"

If you've booked a Disney-owned hotel, you'll receive special tags in the mail to attach to your luggage. Upon arrival at the Orlando airport--it doesn't matter which airline you fly--the bags are loaded into trucks bound for the park, so you can breeze past baggage claim and head directly onto the Magical Express. Disney staffers are on hand to answer questions, and a video explaining some resort basics (including what happens on the return to the airport) is shown on the drive over. You're dropped off at the hotel and bags are delivered to guest rooms within a few hours. When you're ready to fly home, certain airlines-- American, Continental, Delta, JetBlue, Song, United, Ted, and Northwest-- let you pick up boarding passes and check in luggage right at the hotel. The only line at the airport you have to worry about is security screening, and there's no getting around that. "If we can find a way to take one of the most difficult parts of a vacation and make it easier," says Padgett, "that's a big win."

Announced as a temporary initiative to celebrate the 50th anniversary of Disneyland, the Magical Express is scheduled to run through fall 2006. Feedback from customers has been fantastic (Orlando cab drivers, not so much), and Disney executives are looking into extending the service.

Continental Airlines: Making Frequent-Flier Miles Easier to Redeem

Anyone who's tried to cash in frequent-flier miles for tickets knows the drill: Call the airline's 800 number, wait for an agent, ask him or her to look up availability on a particular date, find out there are no award seats, then repeat the process until you get lucky or give up. Even the Internet offered little relief. But last September, Continental introduced an online calendar that shows exactly when you can use miles on your selected route. Days are color-coded to indicate whether you're allowed to trade in miles for an economy or first-class seat.

Since the calendar was launched, there's been a 15 percent increase in customers booking award tickets online. The system was dreamed up with clients as well as reservation agents in mind--both groups were frustrated by how long searches took. But the agents haven't been as fortunate. Says Ken Penny, Continental's director of Internet planning, "Our reservation agents tell me, 'I wish we could have that calendar tool.' "

In April, Continental added the ability to book award flights via the Internet on partner Northwest Airlines, and plans to do the same for other partner carriers down the road. None of this means that Continental is more generous than other airlines regarding the number of award tickets it allows per plane, but the calendar sure makes it a snap to find out if seats are available.

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Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Packing
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Use an empty M&M's Minis tube to carry quarters. The top holds tightly, but still pops open easily enough, and the size is perfect to slip into a car door or bag. I find it very useful when traveling by car (for tolls and parking meters) and by airplane (for luggage carts or newspapers).

— Judi McDowell
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Car Rentals
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I always have problems locating my rental car in a large parking lot. Now I bring along a brightly colored bandanna and tie it to the antenna.

— Tamara Johnson
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Cultural Etiquette
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My husband and I befriended some locals in Provence by joining them in a game of petanque. It was such a memorable experience that now we brush up on local games each time we plan to travel abroad. We've played dominoes in Spain and bocce in Italy.

— Lesa Porché
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Planning
361275

I unpacked a pair of black slacks recently to find them covered with white fuzz. I didn't have a lint brush handy, so I used the luggage sticker from my bag--the gummy side took the lint right off.

— Joyce Barbatti
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Planning
376284

Before you leave the United States, photocopy receipts for any expensive items you're taking with you. This way, you won't have to argue with customs on the way home about declaring items you didn't buy abroad. (I'm a photographer, and I always bring expensive cameras on vacations.)

— Derrick Du
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Packing
372258

A beach ball can replace many expensive in-flight gadgets. Depending on how much you inflate it, the ball can function as a very comfortable footrest, a back support, or a lap pillow to support your book.

— Dorothy Vincent
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Air Travel
379255

If you're stranded overnight at an airport and receive a "distress rate" voucher, call the hotel of your choice before blindly following the airline's suggestion. You may find that for that discounted rate (or a few bucks more) you can stay in a hotel with a lot more amenities than the one the airline would put you in. After a long, mishap-filled trip, anyone can appreciate a really good mattress, a top-notch restaurant, and an indoor swimming pool.

— Carlos Martinez
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Technology
425283

Booking condos last minute can yield incredible bargains, and there's a way to maximize savings while minimizing the risk that you won't find a room at all. ("Last minute" generally means a month or less before your stay; seven-day deals usually start on a Saturday.) Buy your plane ticket and book a refundable hotel room you can use in case you can't find that bargain condo. Then, a month or so before your trip, start looking at last-minute sites—lastminutetravel.com, site59.com, etc. If you find a deal, simply get a refund on the hotel room and pay the cancellation fee, if there happens to be one. Using this technique, I found a great beachfront, one-bedroom condo on Maui—and I saved about $300.

— Joan Chyun
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Hotels
430318

I was heading to the hotel ice machine when I noticed that our ice bucket was looking very tired and missing its disposable plastic liner. My solution: the shower cap that we never use anyway. In fact, it actually worked better than the liner bag because the elastic band held it in place around the top of the bucket.

— Susan Swickard
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Cruises
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Choosing a cabin is all about location, location, location. Check the ship's layout online before booking, and opt for a room with passenger floors above and below you. You don't want to try to sleep right under the disco, the casino, or the running track.

— Martha and Ken Wiseman
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Planning
381249

Most hotels provide cloth shoe mitts but not polish. In a pinch, a dollop of skin cream on a shoe mitt (or even a tissue) can make scuff marks vanish and leave shoes as shiny as if they'd been cleaned by a pro.

— John Nechman
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Packing
372257

For overnight flights, pack a few Oral B Brush-Ups in your carry-on. Before the plane lands, you can "brush" your teeth, leaving you refreshed and ready for the day!

— Janice Pruitt Winfrey
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Air Travel
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It's often cheaper to buy a ticket to London and then fly onward within Europe via a regional low cost airline. Last summer, my husband and I bought consolidator tickets to London for $397. From there, we flew EasyJet to Nice for $72. The total cost was $469—much less than flying directly to Nice, plus we enjoyed a stopover in London.

— Jasmine Tata
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Hotels
428316

Try getting a discount on your hotel room by offering to pay in cash. A hotel reservationist suggested this approach when I phoned to reserve at a hotel in London. I asked if the hotel could grant a discount based on my AARP or AAA membership, as many hotels do in the United States. Her response was that the only discount she was able to offer was 10 percent if I paid in cash.

— Joan Nikelsky
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Planning
343246

Certified scuba divers who take prescription medications should keep a doctor's permission-to-dive statement with their certification cards. On a recent trip to Jamaica, I truthfully completed a lengthy questionnaire about my health, revealing that I have medically controlled high blood pressure and cholesterol. I was told I could not dive without a doctor's OK, even though I exercise regularly, am very fit, and have no other health issues. I now carry a letter from my doctor attesting to my fitness for scuba diving.

— Ginny Ganthner
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Packing
368284

Instead of bringing one of those bungee cables to hang-dry my delicates and socks, I pack a couple of mini plastic hangers--the ones that bras and panties come on when you buy them. They take up very little room in my luggage and can be thrown away at the end of the trip.

— Monica Pileggi
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Shopping
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Consider asking your driver or tour guide to haggle on your behalf at bazaars and souks. (But don't let them lead you to places where they might have a connection to the shopkeeper.) The money you tip them will usually be less than the markup on prices for tourists.

— Rami Aboumahadi
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Technology
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Download the most up-to-date airline schedules from the individual airline Web sites to your PDA before you leave home. Should you encounter a delay or cancellation at the airport, you'll have all the information needed to find another flight quickly.

— Neal Green
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Planning
339278

Before booking your next ski trip or reserving a table for dinner, find out what your credit card company has to offer. American Express sometimes has discounts on lift tickets; MasterCard has offered buy-one-get-one-free at local restaurants; and Discover Card has access to deals to Universal Studios. Check out americanexpress.com/offerzone, mastercard.com (be sure to click on Promotions), and discovercard.com.

— Connie A. Yu
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Shopping
358283

Easily packable, local specialty foods make great gifts for family and friends at home. At the huge Safeway in Kihei, Maui, we found a great selection of chocolate-covered macadamia nuts and Kona coffee beans in elegant gift boxes for far cheaper than in tourist-oriented shops. European grocery stores abound with gift ideas: British teas, French mustards and vinegars, and Italian olive oils are just a few examples. Just bear in mind that meats, produce, and other fresh items are a customs no-no.

— Jennifer Beach
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Packing
379242

When you travel to a beach destination, bring your own snorkel gear. We bought snorkels, masks, and fins at home for half-off (at an end-of-summer sale) before a trip to Hawaii. They didn't take up much room in our luggage, and we would have spent as much or more renting the equipment.

— Keely McNerney
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Pack a power strip and extension cord for your next cruise. Many cruise-ship cabins have only one out- let, but you'll definitely need more if you want to power up your laptop, iPod, cell phone, electric razor, hairdryer, or any other gadgets you bring on board.

— Jay Van Vechten
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Dining
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I carry bilingual takeout menus when traveling to countries like China, Korea, and Vietnam. When I'm at a restaurant with no menu (or one that I can't read), I give mine to the waiter so he can point to dishes they can prepare. I've learned to pack a few extra menus, as the restaurants often like to keep a copy.

— Charles Locher
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Shopping
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When my husband and I visit places like India or Thailand, we pack only one extra change of clothes. When we arrive, we hit a local market and buy local attire--woven shirts, saris, sarongs, etc. Not only does this make packing easier, but we get a better cultural experience and end up with lots of wearable souvenirs!

— Alice Fraser
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Technology
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Destinationcoupons.com supplies free discount coupons for cities all over the United States and the world. Print them out on your home computer and save on hotels, shows, rental cars, restaurants, and many other activities.

— Donald Bertolet
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Planning
378263

Once we know where we're going, my girlfriends and I divide up the list of things we'd like to do on our trip and put someone in charge of each item on the list. Then that person does the legwork by finding directions and prices, making reservations (if necessary), and researching nearby places to stop for a snack or a meal. Our method means that no one person is doing all the planning.

— Carol J. Leisch
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Hotels
417344

When I'm on the road, I often have to use the hotel iron before heading out to business meetings. But getting water into the iron can be a hassle--most irons won't fit under the sink faucet, and using a glass to pour water into the tiny hole is nearly impossible without spilling everywhere. There's an easy solution: Use the carafe from the coffee maker. Just be sure the carafe is clean, or you could end up with coffee stains on your clothes.

— Paul Schnebelen
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Safety
441314

Traveling to non-English-speaking countries can be daunting for people with food allergies. Find someone fluent in the local language to write out what you are allergic to, the seriousness of the allergy (we had a friend include the phrase "this could kill me"), and what to do if you fall ill.

— M. Thompson and K.A. Fares Bannon
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Loyalty Programs
368256

Sign up for guest programs at every hotel chain that offers one, even if you haven't stayed at that hotel before or think you may not travel enough to reap benefits from multiple stays. Some programs send coupons for discounted rooms or complimentary room upgrades just for being a member. After signing up for the Omni Hotels Select Guest program, I received a coupon that I was able to redeem for a room in Chicago for $80 per night.

— Allison Meyer
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Cruises
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We decided to take our bikes on our last Caribbean cruise. It was a little crowded in the cabin, so the steward let us store them down the hall with the wheelchairs. We were last off the ship when we docked in Bermuda, but after five minutes we'd left our fellow passengers in the dust. And in less than fifteen minutes, we were far away from the busy port, enjoying a beautiful, deserted snorkeling beach.

— Wayne Matchett

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