DAMAGE CONTROL

JetBlue's Mea Culpa

It's not often that a CEO offers a public apology, but that's what happened earlier this week when JetBlue's "humiliated and mortified" founder David Neeleman released a YouTube video , which you can watch on the company website. His message came after storms on Feb. 14 left passengers at JFK stranded on the runway for more than 10 hours and caused JetBlue to cancel hundreds of flights. In an effort to regain favor, Neeleman has announced a JetBlue Customer Bill of Rights promising to compensate fliers who experience delays.

Customers will be compensated based on the length of the delays, with vouchers ranging from $25 to the full ticket price. The delays include airplanes unable to taxi to the gate within 30 minutes and flight departures held up for a minimum of three hours.

JetBlue would compensate customers with a full refund or a voucher for a flight canceled within 12 hours of its departure. Passengers would receive vouchers if flight delays are the airline's fault, and JetBlue vowed to deplane passengers if an aircraft is delayed on the ground for five hours.

What do you think of all this? Vote in our online poll on whether Congress should enact a Passengers' Bill of Rights!

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

Tagged
Air Travel
361256

The middle seat isn't always awful. On a recent trip overseas, I called too late to confirm an aisle or window seat. After explaining the plane's AB-CDEFG-HI configuration, the customer service agent urged me to take the very middle seat, E, because D and F have less foot room. (In some rows, there are metal boxes underneath the seats in front of you that house wiring for onboard electronics.) I went along with her advice somewhat skeptically, but I ended up with plenty of room. The people on either side of me weren't so lucky.

— Audrey Ting
Tagged
Packing
391271

Instead of packing a complete shaving kit, my husband fills his wide-mouth Nalgene water bottle with items such as razors, spare contact lenses, eyeglasses, toothbrush, and so on. This turned out to be particularly useful on our trip to Costa Rica, where we also took the bottle on our day hikes to volcanoes and the jungle.

— Terry Clemson
Tagged
Packing
389275

When carrying around my small umbrella, I put it in a Ziploc bag. After using it, I can store the umbrella, back inside the Ziploc, in my shoulder bag without getting everything else soaked.

— Sandy Sussman
Tagged
Planning
386238

Before setting off on one of my many backpacking excursions, I head to Kinko's to rebind my guidebook. I replace the cover with a plain black or navy one. It costs about $6 and allows me to blend in much better while traveling. People see my new book as a journal, not a travel guide that labels me a tourist.

— Michelle Johnson
Tagged
Loyalty Programs
373257

After I was unable to locate any awards seats online for a wide selection of days and routes, I called the airline. An agent told me that the airline's Web site isn't allowed to book awards seats for its partner airlines, but agents can. Within minutes, I had enough options that I found it difficult to make a decision.

— Carol Muth
Tagged
Cruises
394333

We like to buy shipboard souvenirs, so we try to choose a ship that's completing its run of an area--that's when merchandise is generally put on sale. Last year, for example, on a sailing in South America, all of the T-shirts, glassware, and rain jackets were 75 percent off.

— Carol Callahan
Tagged
Planning
408262

When on vacation, I split my cash into envelopes, one per day, so I can keep track of how much I'm spending. If I need to dig into the next day's cash, I'll know that I've overdone it, and if I want to stay on budget, I'll have to cut back the next day. Any money left at the end of the day goes into a separate envelope. I've actually come home with money this way!

— Wendy L. Phiel
Tagged
Cruises
412318

Some cruise lines offer discounts on a future sailing if you book it while on a current cruise. Back home, you can transfer the booking to your travel agent and work with them to try to lower the price even further. You'll be able to cancel your booking at no cost if you follow the cruise line's cancellation schedule. This is a great way to get some of your onboard expenses paid for in advance.

— Jeff Putel
Tagged
Packing
359265

Attach a few carabiners--the kind of clips rock climbers use--to the top of your wheeled suitcase. Purses, cameras, and shopping bags can be clipped to your suitcase, giving your hands and shoulders a rest while you're walking around the airport.

— Kathryn Murphy
Tagged
Photography
367268

Many computer photo albums use camera date stamps to organize collections. Whenever you're traveling in a time zone that might affect the date stamp (if you're crossing the International Date Line, for example), remember to reset your camera's clock.

— Michael Gray
Tagged
Dining
393269

Deli counters in grocery stores are great mealtime alternatives to restaurants or fast-food fare when you're exploring the United States. The food is fresh, there's a big variety (hot and cold), and economically, it's a great break. I recently had a complete hot meal, including beverage, for $3 from a grocery-store deli.

— Teresa G. Barcus
Tagged
Technology
560598

If you're even slightly tech savvy and have a cell phone that will work overseas, check with your service provider about the cost of text messages. Some carriers offer free incoming text messages, and several Internet search engines (Yahoo, MSN, etc.) will send free text-message "alerts" to your phone while you're away. Prior to your trip, log on and request that weather forecasts and news updates be sent to your number daily. Even if you never use your phone for costly overseas calls, you can receive up-to-the-minute information, in English, about your hometown or cities on your itinerary.

— Brian Mosteller
Tagged
Packing
438634

Before I visit poorer countries, I pop into a thrift store and pick up some toys, stuffed animals, and an old suitcase or carryall. I try to avoid toys like Easter bunnies or Santas, which could be offensive, and expensive things that might embarrass parents. The contents of my extra bag bring joy to countless kids who have never had a thing.

— Ingrid Newkirk
Tagged
Technology
538584

By starting a blog for each trip--at blogger.com, among others--you can keep your friends and family up-to-date on your adventures. All you need is an Internet café to add entries and photos while you're on the road.

— Alan A. Lew
Tagged
Dining
365257

In North American cities with large Chinese communities, choose a family-run Chinese restaurant and ask for the set family meals, usually written in Chinese. They are more authentic than those typically offered to tourists and people who are not Chinese—not to mention a better value. In San Francisco, for example, you can enjoy a five-course meal, which easily feeds a family of four, for less than $20.

— Winston Wong
Tagged
Safety
445309

Rather than risk losing your department-store credit cards and club-membership cards, you should really leave them behind when you go somewhere you won't need them. Your purse or wallet will be lighter and your worries fewer.

— George Bracken
Tagged
Hotels
446316

If you plan to leave a gratuity for hotel staff, follow our friend Phil's good advice: Give it at the beginning of your vacation, not at the end. He introduces himself to the housekeepers early in the trip and hands them a nice tip. Guess who always has plenty of coffee and fresh towels?

— Lou Stover
Tagged
Dining
378274

Using restaurant.com, you can buy gift certificates good at eateries in your destination city, regularly snagging (in my experience) $25 certificates for as little as $5 to $8.The site is awesome, and it works as well for restaurant certificates in your own city and for obtaining gifts for friends.

— Derrick Tennant
Tagged
Car Rentals
386261

When renting a car, photograph any damage the car may have before leaving the rental agency; a digital camera records the date and time of each picture. On a recent trip to Argentina, I rented a car with extensive paint damage. When I returned the car, the agency attempted to blame me for the scratches. I showed them my photographs, and they rescinded their accusations.

— Richard L. Garcia
Tagged
Planning
353277

Some international airlines still give passengers a goody bag that includes a toothbrush, an eye mask, and socks for the flight. Keep those socks: They're handy when visiting temples in Thailand, Vietnam, and Cambodia, where you must remove your shoes before entering. I slipped on the socks and my feet stayed both clean and warm!

— Nancy Easterbrook
Tagged
Planning
381259

When I'm planning a trip, I almost always call the hotel concierge before I arrive, and if my hotel doesn't have one, I call a hotel that does. Recently, I asked for advice on what to see since I only had four days in a new city. I told the concierge what I thought I should try to do, and she said I had too many things packed into four days. She gave me a list of hot spots to visit and places to avoid, and even recommended a florist to call on for fresh flowers. With her help, my trip was far more enjoyable than it would have been otherwise.

— Brian Berg
Tagged
Hotels
440361

If you can't sleep due to the heat in your non-air-conditioned hotel room, take a cold bottle of water and place it on your pillow, in the crook of your neck. It will cool your whole body down.

— Tony van Hasselt
Tagged
Road Trips
401354

For our road trip through the English countryside, I printed out a detailed map for every location we wanted to visit from multimap.com. I labeled each map with the day we planned on using it and wrote down the interesting sites and places to eat along the way. I kept them all in a folder and added brochures from the places we saw. It was a great souvenir upon returning home.

— Karen Holt
Tagged
Solo Travel
554600

In areas where the majority of people don't speak English, head to an Internet café. In our experience, they're full of friendly young people anxious to practice their English.

— Christine and Duncan Orr
Tagged
Safety
436324

A padlocked zipper tells thieves there's something in your bag worth stealing, but a key ring is much less obvious. Just use it to latch together the zippers. Best of all, you'll never have to worry about forgetting your combination.

— France Freeman
Tagged
Family Travel
370272

When traveling with your kids, give each child his or her own small carry-on bag. Fill it with new, surprise treats to occupy the downtime--layovers, long flights, time in hotels--as well as a few familiar items from home. Include a notebook and encourage your child to keep a travel diary.

— Joan White
Tagged
Technology
391280

I'm a gadget freak, and I don't like to travel without things like my digital camera and iPod. On one trip, though, I put my camera down in a crowded restaurant and then forgot to put it back in my bag. By the time I remembered it, the camera was long gone. Now, I attach those kinds of items to my daypack with a lanyard. They're still easy to pull out and use, and they never get left behind.

— France Freeman
Tagged
Shopping
355270

It helps to have a calculator if you plan to do a lot of shopping in foreign markets. When you find something you like, hand the seller the calculator and ask him to enter his best price. It's easy to convert the response into dollars so you know what you're spending. If necessary, the calculator can be used to haggle, especially if you don't speak the language.

— Becky Sapp
Tagged
Air Travel
374258

Pack light, or that great deal you found on airfare won't seem that great. On a Ryanair flight between Glasgow and Dublin, my husband and I were charged over $100 for excess baggage weight (the airline tickets themselves cost less than half that). Be sure to check the weight limits—especially on low-fare airlines—before you leave home.

— Lynne Heath
Tagged
Shopping
354275

Check out grocery stores in Europe for bargains on wine. On our last trip to Italy, I found a 1993 Banfi Brunello in a small market for $16. If I could find it at all in my local wine shop, that same bottle would cost more than $100. I only wish I had listened to my husband and bought all three of the bottles the store had.

— Stacy Shaw

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