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Budget Travel's 2007 Extra Mile Awards

Presenting our third annual look at the companies that are going out of their way to improve travelers' quality of life.

Mary Niven at Disneyland's Plaza Inn (João Canziani)

See this snow globe? It's the most coveted snow globe in the travel industry. That's because every fall, we hand out a select few as our Extra Mile Awards, celebrating the companies that have made travelers' lives easier, more enjoyable, and just plain better. (Previous winners have included Google for its mapping tools, Westin for being the first major hotel brand to go smoke-free, and Continental Airlines for its innovative online calendar showing award-seat availability.) Travel isn't exactly easy these days, and when someone dares to pull off a wonderful innovation, he or she deserves a hand. At Budget Travel, it's our privilege to lead the applause.

Virgin America: The airline is introducing nifty new perks--and not just to first class.

In August, the new low-cost U.S. airline Virgin America took flight with planes that are showcases of innovation. To start, coach seats boast 32 inches of legroom, an inch or two more than the industry standard for economy class. There's a USB jack at each coach seat and two 110-volt plugs for every set of three seats, so your gizmos won't run out of juice while you're in the air.

Even more impressive are the nine-inch seat-back TVs (versus 6.8 inches on, say, JetBlue), which offer 18 channels for free--including CNN, ESPN, the Food Network, the Travel Channel, FX, and The Independent Film Channel--and 25 pay-per-view movies for $6 to $8 a pop. They also function as touch screens you can use to order food, paying by swiping your credit card. (A flight attendant delivers purchased items.) You can create playlists from a selection of 3,000 songs--and save them for your return flight--and there's even an instant-messaging service: You can communicate with other passengers using a small handheld keyboard (but only if the recipients choose to accept your messages). In yet another clever feature, each plane's windows are tinted to filter out certain light wavelengths, reducing glare.

Kudos to Virgin America for offering these innovations to all of its passengers--even the ones in the rear section of the plane.

The Virgin brand prides itself on firsts, and the new airline is the result of a strategy focused on customer service. "Our goal is to maximize comfort based on feedback," says Charles Ogilvie, director of inflight entertainment and partnerships. He's the man responsible for the airline's seat-back TVs. "You can send me an e-mail during your flight to tell me what you do and don't like."

Despite appearances, Virgin America is not a subsidiary of Virgin Atlantic; it has licensed the name. Virgin America is based out of San Francisco, with nonstop flights to Los Angeles; New York City's JFK; Washington, D.C.'s Dulles; and Las Vegas (starting October 10). The airline plans on serving as many as 10 cities in its first year of operation, ramping up to 30 cities within five years' time.

Farecast: Crunching the airfare and hotel numbers so you don't have to.

Farecast is a new company that sheds some light on the traditionally difficult process of figuring out whether that deal you found is really any good. The website predicts whether fares on a route will rise or fall in the next week, and according to an independent audit, its forecasts are correct three out of four times. "We improve our calculations constantly to help make our advice more accurate," says president and CEO Hugh Crean.

The predictions are free, and there's a $10 option to book the lowest fare in the upcoming week, whether it's the lowest fare available that day or an even better fare that may pop up. Farecast receives its fares from airline sites and online agencies, and it sends you to those sources for the actual booking.

Now Farecast is taking on hotels, offering rate advice for major properties in 30 U.S. cities. Rather than predict rates, the site tells you if the rate is a good value when compared with the hotel's rate history and other factors. You plug in your dates and the hotel's location, and then add your wish list (such as preferred amenities). The site maps hotels that meet your criteria, along with the lowest rates available and advice on whether to book one or keep looking.

Alamo Rent A Car: Self-serve kiosks allow renters to make a much quicker getaway.

Renting a car has become a potentially grueling experience, because of the long lines that often greet travelers who are already exhausted from flying. Hoping to speed up this maddening process, Alamo Rent A Car introduced self-service kiosks last November--they're now at 57 of the company's U.S. locations. Customers with a credit card, a driver's license, and a reservation can skip the rental counter and use a touch-screen kiosk instead.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Planning
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Before exchanging foreign currency at the airport, find out if there's a departure tax. At the Bangkok airport, we were very upset- as were travelers around us- to find we had to pay a fee before continuing to our gate. Unfortunately, by that point everyone had cashed in their baht, so the options were a conveniently located ATM, a credit card, or an exchange booth with notably poor rates. When we described this incident to friends, they told us of a similar experience when trying to leave the Dominican Republic.

— Parisa Montazeri
Tagged
Packing
369285

Instead of bringing one of those bungee cables to hang-dry my delicates and socks, I pack a couple of mini plastic hangers--the ones that bras and panties come on when you buy them. They take up very little room in my luggage and can be thrown away at the end of the trip.

— Monica Pileggi
Tagged
Loyalty Programs
381260

Using your frequent-flier miles, you might be able to visit two cities on one ticket. For example, my wife and I always trade in our Delta miles when we visit our daughters in Dallas and San Francisco. Because we have to fly through Dallas to get to San Francisco on Delta, we can stop over in Dallas for as long as we want before continuing on to San Francisco—and we use only one frequent-flier ticket each.

— Harry Bishop
Tagged
Planning
366243

Know your PINs! My husband and I left home with very little cash on us, and instead of stopping to get money at the airport, my husband--ever the procrastinator--decided to wait until we got to Cancún to use his ATM card. Guess what? It didn't work in any of the machines. And although he had several credit cards for cash advances, he didn't know the PINs off the top of his head. We charged everything we could during our stay, but most of the markets don't take credit cards. Needless to say, I didn't come home with a lot of souvenirs.

— CaSandra Knight
Tagged
Car Rentals
387261

When renting a car, photograph any damage the car may have before leaving the rental agency; a digital camera records the date and time of each picture. On a recent trip to Argentina, I rented a car with extensive paint damage. When I returned the car, the agency attempted to blame me for the scratches. I showed them my photographs, and they rescinded their accusations.

— Richard L. Garcia
Tagged
Shopping
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Easily packable, local specialty foods make great gifts for family and friends at home. At the huge Safeway in Kihei, Maui, we found a great selection of chocolate-covered macadamia nuts and Kona coffee beans in elegant gift boxes for far cheaper than in tourist-oriented shops. European grocery stores abound with gift ideas: British teas, French mustards and vinegars, and Italian olive oils are just a few examples. Just bear in mind that meats, produce, and other fresh items are a customs no-no.

— Jennifer Beach
Tagged
Packing
380243

When you travel to a beach destination, bring your own snorkel gear. We bought snorkels, masks, and fins at home for half-off (at an end-of-summer sale) before a trip to Hawaii. They didn't take up much room in our luggage, and we would have spent as much or more renting the equipment.

— Keely McNerney
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Dining
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If you're looking for authentic street food--whether you're in New York or Bangkok--don't buy from the pitifully lonely vendor who has no customers. Head to the cart with the longest line of hungry people in front of it. Locals know which vendors serve the best (and safest) food. Even if you have to wait, your stomach will thank you.

— Bryan Thao Worra
Tagged
Hotels
415334

I've found that by wedging a bath mat under my hotel-room door, I can reduce any light or noise coming from the hallway—ensuring that I'll sleep better.

— Louisa Elder
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Packing
380241

I reverse the batteries in my portable CD player before packing it in my suitcase or backpack, in case it's accidentally turned on when my bag is jostled. I came up with the idea after arriving at my destination to find that the brand-new batteries I'd put into my Walkman were dead.

— Chris Giaimo
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Hotels
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Before you go to sleep, check to see if a previous hotel guest left the alarm clock on. I've been awakened before 7 a.m. twice in the last couple of months by alarms I did not set. (Make sure the clock shows the right time, too!)

— Rachele Helphill
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Cruises
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Internet phone services like Vonage can be programmed to send transcribed voice mails to your email in-box. That way, you can check your home answering machine quickly at an Internet cafe without paying insane roaming fees on your cell. The transcriptions won't always be perfect, but you'll get the gist.

— Martha and Ken Wiseman
Tagged
Packing
355266

Lightweight, washable, and multifunctional, a cotton sarong is an easy and practical addition to every traveler's don't-leave-home-without-it bag! I've used mine as a swimsuit cover-up, as a picnic blanket on the grounds of a château in the Loire Valley, as a temporary skirt (over my shorts) in a Bangkok temple, and as an extra pillow while hiking the South Rim of the Grand Canyon. It's also handy as an airplane blanket, emergency towel, or tablecloth.

— Nicole Serafica
Tagged
Packing
372260

Restrooms abroad rarely have hooks on stall doors. Our solution: Pack a small S hook in your shoulder bag and make use of a hole in the wall, a pipe, etc., to hang purses, jackets, or anything else you want to keep off the floor. S hooks can be found in most hardware stores, near the screws and bolts.

— Arthur and Marie Lloyd
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Packing
420602

If you plan to travel to a less-developed country, pack an extra suitcase with hand-me-downs of all sizes. Housekeepers and other resort workers make so little money that the clothes are greatly appreciated. On your way home, you can use that empty suitcase for souvenirs.

— Rebecca Oberg
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Packing
428617

Whenever I go somewhere, I bring a supply of postcards from my hometown. I write my name, address, and e-mail on the back, and offer a card to new friends so we can keep in touch. I also pack small souvenirs (key rings, etc.) that carry my local sports teams' logos. They make meaningful but inexpensive thank-you gifts for the small kindnesses that ease one's way during a trip.

— Linda Phelps
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Planning
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Don't save the best for the last day. If you wait until the end of your trip for "must-do" activities, you won't be able to reschedule if something unforeseen happens. I planned a snorkeling excursion for my final day in San Diego, but the waters were too rough, and the trip had to be canceled.

— Melissa Coplak
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Solo Travel
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When I travel to a new city, I check with the local running club to see if there are any events planned during my stay. The entry fee is usually donated to a charity, and I get great exercise, meet locals, and tour a part of the city I may not have known about.

— Kelly Christensen
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Packing
349291

When I go on a trip that requires me to accessorize a number of outfits, I buy little Ziploc bags and place the appropriate jewelry/panty hose/scarf inside. Then I punch a hole just big enough to slide the bag over the outfit's hanger. This way, my panty hose stay snag-free and my jewelry never gets misplaced.

— Gina Beyer
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Planning
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When we visit places we think we might return to, we collect copies of free tourist magazines. At home, we write the address of each magazine on a postcard. Six to eight weeks before our return visit, we send out the cards asking for a current copy. The magazines are full of useful information.

— F. Richard Leininger
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Technology
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When seeking a cheap airfare, don't forget to consult the Web sites of the major charter tour operators--like Apple Vacations, TNT Vacations, Vacation Express, or SunTrips--which frequently sell air-only tickets in addition to air-and-hotel packages. Doing so helped me slash the cost of round-trip airfare to visit my mother in Las Vegas by well over 50 percent.

— Pam McMenamin
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Planning
360270

I've created files--some general (Southeast Asia), some specific (Hawaii)--for articles and clippings about places I'd like to visit in the future. I don't want all the good tips, restaurant recommendations, and out-of-the-ordinary itineraries to go to waste just because I'm not planning an immediate trip. The files don't have to be super organized--just throw in the clippings, and you can weed through them later. You'll be glad you have the information when you do get a chance to go away.

— Christine Size
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Car Rentals
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You won't always save by bringing the rental car back early. Alamo has an early-return policy at all of its locations, designed to discourage customers from returning cars early. If you show up at the lot a day or two ahead of schedule, Alamo will recalculate what you owe them at the daily rate; if it turns out to be less than what you would have paid for the week, they'll charge a $15 fee. Yet another reason to read the fine print on your contract carefully!

— Beth Ann Finster
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Packing
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Paper place mats can be useful anywhere there's an outdoor shower. By stepping onto a place mat after a bush shower in Botswana, I managed to keep my feet clean and avoided getting dirt in my clothes.

— Sandy S. Hogan
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Packing
348278

I use an inexpensive, thumb-size USB flash drive to store medical and insurance contacts, confirmation codes, credit card numbers, addresses, and phone numbers. It fits in a secure zip pocket in my travel purse. If I don't have my laptop, I can insert the flash drive in most hotel or Internet café computers. Some USB flash drives password-protect your data, or you can download a free encryption program.

— Linda Steven
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Cruises
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We like to buy shipboard souvenirs, so we try to choose a ship that's completing its run of an area--that's when merchandise is generally put on sale. Last year, for example, on a sailing in South America, all of the T-shirts, glassware, and rain jackets were 75 percent off.

— Carol Callahan
Tagged
Planning
374267

Play Let's Make a Deal when you're shopping for vacations at travel shows or expos. Go armed with your own research and a credit card.(You're likely to get a better price if you know what the vacation is worth, and if you're willing to buy it on the spot.) I picked two Caribbean cruises and headed to the New York Times Travel Show. After haggling with the competing cruise lines, I was offered the first cruise for $50 less than the best price I'd found online, and they threw in free trip insurance. In the end, I chose the second—$30 off with a free upgrade to a balcony stateroom—and truly got a bargain.

— Michael Marcarello
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Planning
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I unpacked a pair of black slacks recently to find them covered with white fuzz. I didn't have a lint brush handy, so I used the luggage sticker from my bag--the gummy side took the lint right off.

— Joyce Barbatti
Tagged
Planning
372267

Sending a flat-rate Priority Mail box costs $8.10, no matter how much it weighs or which state it's going to. After accumulating too much stuff to fit in my suitcase during a trip to Atlanta, I filled a box with laundry, souvenirs, and gifts for my grandchildren, and mailed it to my home address.

— Eleanor Waterhouse
Tagged
Planning
370258

Love researching your destination online, but don't know how to organize all those printouts, maps, guidebooks, and tips? I get a 5 x 7" spiral notebook (Mead makes one with a sturdy cover and a pocket insert), a set of index tabs, and some glue. Divide the notebook into sections with the tabs (sights, maps, currency converter, restaurants, etc.). Photocopy—in reduction mode—all the info you want to bring, and glue it into the appropriate section. I leave plenty of pages for my journals. This creates an all-in-one personal guide that you can read again years after your trip!

— Michele Graves

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