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Budget Travel's 2007 Extra Mile Awards

Presenting our third annual look at the companies that are going out of their way to improve travelers' quality of life.

Mary Niven at Disneyland's Plaza Inn (João Canziani)

See this snow globe? It's the most coveted snow globe in the travel industry. That's because every fall, we hand out a select few as our Extra Mile Awards, celebrating the companies that have made travelers' lives easier, more enjoyable, and just plain better. (Previous winners have included Google for its mapping tools, Westin for being the first major hotel brand to go smoke-free, and Continental Airlines for its innovative online calendar showing award-seat availability.) Travel isn't exactly easy these days, and when someone dares to pull off a wonderful innovation, he or she deserves a hand. At Budget Travel, it's our privilege to lead the applause.

Virgin America: The airline is introducing nifty new perks--and not just to first class.

In August, the new low-cost U.S. airline Virgin America took flight with planes that are showcases of innovation. To start, coach seats boast 32 inches of legroom, an inch or two more than the industry standard for economy class. There's a USB jack at each coach seat and two 110-volt plugs for every set of three seats, so your gizmos won't run out of juice while you're in the air.

Even more impressive are the nine-inch seat-back TVs (versus 6.8 inches on, say, JetBlue), which offer 18 channels for free--including CNN, ESPN, the Food Network, the Travel Channel, FX, and The Independent Film Channel--and 25 pay-per-view movies for $6 to $8 a pop. They also function as touch screens you can use to order food, paying by swiping your credit card. (A flight attendant delivers purchased items.) You can create playlists from a selection of 3,000 songs--and save them for your return flight--and there's even an instant-messaging service: You can communicate with other passengers using a small handheld keyboard (but only if the recipients choose to accept your messages). In yet another clever feature, each plane's windows are tinted to filter out certain light wavelengths, reducing glare.

Kudos to Virgin America for offering these innovations to all of its passengers--even the ones in the rear section of the plane.

The Virgin brand prides itself on firsts, and the new airline is the result of a strategy focused on customer service. "Our goal is to maximize comfort based on feedback," says Charles Ogilvie, director of inflight entertainment and partnerships. He's the man responsible for the airline's seat-back TVs. "You can send me an e-mail during your flight to tell me what you do and don't like."

Despite appearances, Virgin America is not a subsidiary of Virgin Atlantic; it has licensed the name. Virgin America is based out of San Francisco, with nonstop flights to Los Angeles; New York City's JFK; Washington, D.C.'s Dulles; and Las Vegas (starting October 10). The airline plans on serving as many as 10 cities in its first year of operation, ramping up to 30 cities within five years' time.

Farecast: Crunching the airfare and hotel numbers so you don't have to.

Farecast is a new company that sheds some light on the traditionally difficult process of figuring out whether that deal you found is really any good. The website predicts whether fares on a route will rise or fall in the next week, and according to an independent audit, its forecasts are correct three out of four times. "We improve our calculations constantly to help make our advice more accurate," says president and CEO Hugh Crean.

The predictions are free, and there's a $10 option to book the lowest fare in the upcoming week, whether it's the lowest fare available that day or an even better fare that may pop up. Farecast receives its fares from airline sites and online agencies, and it sends you to those sources for the actual booking.

Now Farecast is taking on hotels, offering rate advice for major properties in 30 U.S. cities. Rather than predict rates, the site tells you if the rate is a good value when compared with the hotel's rate history and other factors. You plug in your dates and the hotel's location, and then add your wish list (such as preferred amenities). The site maps hotels that meet your criteria, along with the lowest rates available and advice on whether to book one or keep looking.

Alamo Rent A Car: Self-serve kiosks allow renters to make a much quicker getaway.

Renting a car has become a potentially grueling experience, because of the long lines that often greet travelers who are already exhausted from flying. Hoping to speed up this maddening process, Alamo Rent A Car introduced self-service kiosks last November--they're now at 57 of the company's U.S. locations. Customers with a credit card, a driver's license, and a reservation can skip the rental counter and use a touch-screen kiosk instead.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

Tagged
Dining
381274

Using restaurant.com, you can buy gift certificates good at eateries in your destination city, regularly snagging (in my experience) $25 certificates for as little as $5 to $8.The site is awesome, and it works as well for restaurant certificates in your own city and for obtaining gifts for friends.

— Derrick Tennant
Tagged
Safety
445314

Whenever I'm in a country where drinking or brushing my teeth with the tap water is a risk, I cover the faucet handles in my hotel bathroom with a towel. As a result, I never accidentally turn on the faucet when I'm half asleep.

— Denise Crocker
Tagged
Packing
362273

Pack a couple of mountaineering carabiners. Clip one through the handle or strap of your bag and secure it to something solid wherever you may be (to a bench in the park or in a train station, to the railing of an overhead compartment on a bus, etc.).The carabiner adds a bit of security, especially if you're snoozing.

— R. Bryan Simon
Tagged
Road Trips
402356

For our road trip through the English countryside, I printed out a detailed map for every location we wanted to visit from multimap.com. I labeled each map with the day we planned on using it and wrote down the interesting sites and places to eat along the way. I kept them all in a folder and added brochures from the places we saw. It was a great souvenir upon returning home.

— Karen Holt
Tagged
Car Rentals
361268

I always have problems locating my rental car in a large parking lot. Now I bring along a brightly colored bandanna and tie it to the antenna.

— Tamara Johnson
Tagged
Family Travel
337283

Having spent a number of years working for Norwegian Cruise Line, I learned that a dinner roll helps to settle the stomach when seas become rough. The less liquid sloshing around unimpeded, the better. And if you forget your motion-sickness pills or wristbands, fear not, as the purser always has medicine available for seasick passengers.

— Jim Polanzke
Tagged
Family Travel
393250

Every summer, we drive out West from Pennsylvania with our two kids. To avoid that infamous road trip question ("Are we there yet?"), I give each child a map with our route highlighted on it. Along the way, they can match up the town names with road signs we pass, and that way, they always know exactly where we are and how much farther we have to go until we'll get there.

— Machelle McCoy
Tagged
Packing
372274

During the hot months of summer, I plan to travel with a very small spray bottle. I'll fill it with water and use it as a mister to keep cool. I got this idea when we stayed at the Noga Hilton in Cannes. On the dresser was a pink aerosol can full of Evian water. I took it with us sightseeing and, wow, it was so refreshing to spritz water on our faces.

— Joy Shebroe
Tagged
Cruises
379324

If you go directly from the air-conditioned ship out onto the open-air deck (which is usually warmer and more humid in most cruise destinations), your camera's lens is likely to fog up. Warm the camera with your cabin's hairdryer on a low setting or briefly leave it out on your balcony so it can acclimate to the weather.

— Martha and Ken Wiseman
Tagged
Photography
384292

Disposable-camera lenses scratch just like any other lens would. Place a small piece of painter's tape (or another kind that won't stick too much) over the lens to protect it from contact with other items in your purse or backpack during travel.

— Hugo Scherzberg
Tagged
Planning
372285

Before traveling overseas, look at your health insurance card. If it only shows an 800 or 888 number for precertification of hospital admissions, call that number and obtain the local number with an area code. Many 800 numbers can't be dialed from foreign countries. I learned this the hard way during an emergency hospital admission in Switzerland. The delay in reaching my carrier could have been avoided.

— Chris Carveth
Tagged
Packing
359268

Whenever my husband and I get new pairs of eyeglasses, we relegate the old ones to our luggage, along with an inexpensive repair kit from the drugstore. If something happens while we're away from home, we can hopefully fix the glasses ourselves. If they're beyond saving, we have the backup pairs to get us through the rest of the trip.

— Carol Alabaster
Tagged
Planning
362258

Some people think that traveler's checks aren't necessary anymore, but they really can be useful in a variety of situations. My ATM card wouldn't work on Easter Island, where most restaurants did not accept credit cards and wanted to be paid in pesos. Luckily, our hotel cashed my traveler's checks and gave me the pesos I needed. On Dominica, my purse was stolen. But because I had traveler's checks stashed away in my luggage, the vacation wasn't ruined. I always travel with what I call the "trusty four": American dollars (lots of ones and fives divided up and hidden in several locations), traveler's checks, an ATM card, and a credit card.

— Jeanette Cantwell
Tagged
Loyalty Programs
377260

After I was unable to locate any awards seats online for a wide selection of days and routes, I called the airline. An agent told me that the airline's Web site isn't allowed to book awards seats for its partner airlines, but agents can. Within minutes, I had enough options that I found it difficult to make a decision.

— Carol Muth
Tagged
Technology
403265

Before traveling to any city, do a search on the Internet of the city name and the word "coupon" ("New Orleans coupon"). You will find many sites offering two-for-one, percentage-off, and dollar-off discounts. On a recent trip to St.Louis, we saved $100 at restaurants and attractions.

— Carolyn J. Kubacki
Tagged
Family Travel
372239

If your children are old enough to dress themselves, consider this packing tip: Put each outfit (including socks and underwear) into a Ziploc bag and pack one bag for each day you'll be on vacation. It will save both time and aggravation, and may even prevent items from getting left behind.

— Robert E. Jones
Tagged
Packing
374259

A beach ball can replace many expensive in-flight gadgets. Depending on how much you inflate it, the ball can function as a very comfortable footrest, a back support, or a lap pillow to support your book.

— Dorothy Vincent
Tagged
Hotels
422339

Rather than automatically using your hotel's valet parking, you should check to see if there's an adjacent parking lot or garage that offers a better rate. On a recent trip, I was able to park across the street from my hotel for $10 per day--versus $27 per day to valet park with the hotel.

— Charles LaFleur
Tagged
Hotels
384269

If you make a hotel reservation online and then cancel online, print out and save the cancellation confirmation for at least two billing cycles past your trip. After our vacation, I found a "no-show" charge on my credit card for a room that I'd canceled well in advance. Without the confirmation, I had no way to contest the bill.

— Karen Griffith-Hedberg
Tagged
Packing
359253

Pack a travel-size shampoo container refilled with detergent and a one-gallon Ziploc bag for when you need to wash hosiery, bras, and other delicate undergarments. Put a few drops of detergent into the bag and fill it part way with water. Place the garment in the bag, close it up, and shake it around for a few minutes. Instant washing machine! For larger pieces of clothing, I've used the plastic laundry bags supplied at most hotels. Just hold on to the open end tightly.

— Erika Kumada
Tagged
Packing
407285

When I travel with friends, we decide ahead of time who's going to bring what. If we're sharing a suite or have adjoining rooms, we don't need multiple hair dryers and umpteen bottles of shampoo. With the weight limits on baggage, we'll need the extra space in our suitcases for souvenirs!

— Haley Christensen
Tagged
Shopping
342235

When my husband and I visit places like India or Thailand, we pack only one extra change of clothes. When we arrive, we hit a local market and buy local attire--woven shirts, saris, sarongs, etc. Not only does this make packing easier, but we get a better cultural experience and end up with lots of wearable souvenirs!

— Alice Fraser
Tagged
Planning
375268

Sending a flat-rate Priority Mail box costs $8.10, no matter how much it weighs or which state it's going to. After accumulating too much stuff to fit in my suitcase during a trip to Atlanta, I filled a box with laundry, souvenirs, and gifts for my grandchildren, and mailed it to my home address.

— Eleanor Waterhouse
Tagged
Planning
373273

If you're headed to a country that requires a visa, ask the consulate of that country, in the United States, whether visas are also issued at the airport there on arrival. In many cases (like Turkey and Egypt), they are. Obtaining the visa on arrival is a much simpler procedure and a real money-saver: You do not have to have photographs taken (they figure your passport already has a photo), you do not pay a hefty fee to the U.S.-situated consulate of the country, you avoid the expense and risk of mailing your passport to that consulate in advance of departure, and you avoid the expense of using a visa-acquiring company in the United States. But be sure the consulate is correct that the visa can easily be obtained on arrival.

— Carmencita Soriano
Tagged
Transportation
372272

Before traveling by taxi in foreign (or even domestic) locations, ask a local (perhaps stopping in shops to question the sales staff) what the approximate taxi fare would be to a particular location. They've always been pleased to help me. In this manner, I can avoid paying the inflated tourist rates!

— Carol P. McCrea
Tagged
Hotels
450338

If you visit a country where you don't speak the language, pick up a book of your hotel's matches or one of its business cards; they usually have the hotel's name and address printed on them. Then when you're out sightseeing and want to return to your hotel, show the matchbook or card to the cabdriver if he doesn't speak English.

— Verne F. Noyes
Tagged
Technology
390296

When overseas, I carry a "cheat sheet" that includes exchange rates and metric conversions. Currency conversions are available at oanda.com.

— Carol Vela
Tagged
Cruises
475618

Don't assume you can save a spot at the pool with your towel. Cruise lines give you one pool towel at the start of the cruise. If you don't have it (or a cleaned trade-in) at the end, you'll get charged. If you let it out of your sight, you run the risk of losing it or having it stolen by a fellow cruiser.

— Martha and Ken Wiseman
Tagged
Packing
376279

I try to avoid checking any luggage, but the airlines are getting stricter every day about the size and weight of carry-ons. So when I pack, I put any important stuff in a plastic bag and place it in a front pocket. If I'm told to check my carry-on when I get to the gate, I can just pull out the smaller bag and board.

— Alena Kerins
Tagged
Hotels
433322

I was heading to the hotel ice machine when I noticed that our ice bucket was looking very tired and missing its disposable plastic liner. My solution: the shower cap that we never use anyway. In fact, it actually worked better than the liner bag because the elastic band held it in place around the top of the bucket.

— Susan Swickard

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