NOW WHAT?

Your Tour Operator Went Out of Business

When tour operators such as Traveland implode, their customers get burned. Here's what to do if...

(illustration by Rhonda Mulder)

You paid with your credit card: Notify the credit card company right away. It's within your rights to ask for a refund for any services that were never rendered, as long as you contest the charges within 60 days of the charges' appearing on a statement (and some credit card companies extend this period to 90 days). The more money you've paid way in advance, the less you'll get back. So avoid paying anything but basic deposits very far out.

You paid with cash or a check: Your sole recourse is filing a claim in bankruptcy court. Few businesses file for insolvency, but if they do, you become a creditor and stand a chance of recovering some of your lost funds--just be prepared to wait a while, at least two or three years. It'll help your claim if you have a receipt and if you noted on each check exactly what the payment was for.

The operator was a member of a professional organization: The big three groups--United States Tour Operators Association, National Tour Association, and American Society of Travel Agents--may be able to help you rebook through a different operator (at additional cost). The USTOA has a consumer protection plan requiring members to keep $1 million in reserve so customers can recover at least some of their money.

You bought travel insurance: See if your policy covers "operator default." You may be able to get the insurance company to recoup any losses that the credit card company hasn't already taken care of. If you purchased the insurance policy through the operator, direct your questions to the plan administrator.

You used a travel agent: You have an advocate who can arrange a backup plan. Agents are unlikely to guarantee company solvency, how­ever, and they won't be helpful when it comes to recovering lost money. Sometimes they'll offer restitution to maintain a valuable relationship. While your odds of success are low, you could also try suing the agent in small claims court.

You still want to go on the trip: Contact the NTA even if your outfitter wasn't a member. The organization might match you up with an operator who will be willing to accommodate you, at a discount, on short notice. Also, look closely at your itinerary and approach the individual hotels, airlines, and tour guides directly. Hotels should honor any paid reservations, and airline tickets are valid even if the middleman folds.

You don't want to go: Make those phone calls anyway. You never know who'll take pity on you and refund some or all of your money.

Watch out for these red flags
There's no direct phone number
Only the answering machine picks up
Urgent requests for payment
Few trip specifics
A corporate shake-up
Better Business Bureau complaints

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

Tagged
Shopping
367263

When you're shopping for alcohol on any Caribbean island, ask if there's a Kmart nearby. Often the dis- counter is a short distance from the docks where the cruise ships tie up and has an extensive selection at prices lower than the liquor stores on the main drag. While you're there, pick up that extra roll of film or the sunscreen you forgot.

— Andrea Mansfield
Tagged
Family Travel
361265

When traveling with my kids, I bring a Ziploc bag that includes four things: Benadryl, children's ibuprofen, one of those little medicine cups, and a thermometer. This all-purpose kit will help with minor ailments, or treat a more serious flu until you can get to a doctor. Best of all, it saves Dad from driving around at 2 a.m. looking for an all-night pharmacy.

— Heather Crow
Tagged
Planning
356266

If you're traveling with someone, discuss a central meeting place in case you get separated. My husband and I were in Paris waiting to board the Metro. He was able to board the train, but I was left behind on the platform. Having a plan saved both time and needless anxiety.

— Marian Moss
Tagged
Hotels
431338

Flight attendants often work vampire hours and have to sleep during the day. How do we keep the sunlight from leaking into our hotel rooms? We clip a skirt hanger (or two) to the middle of the drapes to seal them together.

— Elisabeth Joyce
Tagged
Air Travel
359267

Just before I go through airport security, to save time and to avoid leaving something important behind, I collect all loose items--change, money clip, belt buckle, pens--in a large Ziploc bag. I send the bag through the X-ray machine with the rest of my luggage. After picking it up at the other end, I put the things back in place and either toss the bag or keep it for the return trip.

— Rodrigo Fernandez
Tagged
Hotels
453352

The help of a concierge at an expensive hotel is available even if you're staying at a motel across the street. Go to the concierge with $5 (or whatever the assistance is worth to you) held discreetly but visibly in your hand. Chances are you won't be asked whether you're staying at the hotel. This worked for us once when we were stranded by a blizzard. We tried to rebook our flights on our own, but phones at the airlines were busy for two days straight. The concierge at a fancy hotel a few blocks away got through on his first try and managed to rearrange our flights for us.

— Janet Willer
Tagged
Hotels
436340

Need a place for a laptop in your hotel room? Take the largest drawer from the bureau and put it upside down on the bed with the drawer front away from you. This creates a perfect-height desk for while you're sitting comfortably on the bed (you can even lean back on pillows), plus there's side space for papers, and the top leans toward you for easy typing or writing.

— Linda Diebold Johnson
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Safety
442315

Traveling to non-English-speaking countries can be daunting for people with food allergies. Find someone fluent in the local language to write out what you are allergic to, the seriousness of the allergy (we had a friend include the phrase "this could kill me"), and what to do if you fall ill.

— M. Thompson and K.A. Fares Bannon
Tagged
Packing
393250

My hearing loss once made it impossible to hear any alarm clock. Then I found the Shake Awake, an alarm clock that vibrates. I no longer stare at the ceiling all night prior to an early flight in fear of oversleeping. I clip Shake Awake to my pillow or place it on a hard surface near my bed, where its rattling definitely gets my attention.

— Kathy Hopkins
Tagged
Family Travel
371238

If your children are old enough to dress themselves, consider this packing tip: Put each outfit (including socks and underwear) into a Ziploc bag and pack one bag for each day you'll be on vacation. It will save both time and aggravation, and may even prevent items from getting left behind.

— Robert E. Jones
Tagged
Solo Travel
554601

In areas where the majority of people don't speak English, head to an Internet café. In our experience, they're full of friendly young people anxious to practice their English.

— Christine and Duncan Orr
Tagged
Packing
356266

Lightweight, washable, and multifunctional, a cotton sarong is an easy and practical addition to every traveler's don't-leave-home-without-it bag! I've used mine as a swimsuit cover-up, as a picnic blanket on the grounds of a château in the Loire Valley, as a temporary skirt (over my shorts) in a Bangkok temple, and as an extra pillow while hiking the South Rim of the Grand Canyon. It's also handy as an airplane blanket, emergency towel, or tablecloth.

— Nicole Serafica
Tagged
Packing
360275

Paper place mats can be useful anywhere there's an outdoor shower. By stepping onto a place mat after a bush shower in Botswana, I managed to keep my feet clean and avoided getting dirt in my clothes.

— Sandy S. Hogan
Tagged
Safety
441319

Don't be afraid to go to a foreign pharmacy. I forgot to pack my prescription medication on a recent trip to France. When my problem acted up, I went to a local pharmacy. (Look for the green cross.) The pharmacist provided my medication without a prescription and at a fraction of what it would have cost in the United States. In fact, one could benefit by stocking up abroad on medications that would normally be acquired at home at a much higher price.

— Mainard Tom
Tagged
Transportation
351266

Read the fine print on your rail pass. You can often use it to save money on other modes of public transportation. With a Scandinavian rail pass, for example, you'll pay less to ride the ferries. In Switzerland, a rail pass can get you free bus rides, as well as complimentary entrance to museums and discounts on funiculars and hotel accommodations.

— Jessica Lees
Tagged
Planning
368284

Before traveling overseas, look at your health insurance card. If it only shows an 800 or 888 number for precertification of hospital admissions, call that number and obtain the local number with an area code. Many 800 numbers can't be dialed from foreign countries. I learned this the hard way during an emergency hospital admission in Switzerland. The delay in reaching my carrier could have been avoided.

— Chris Carveth
Tagged
Packing
381244

When you travel to a beach destination, bring your own snorkel gear. We bought snorkels, masks, and fins at home for half-off (at an end-of-summer sale) before a trip to Hawaii. They didn't take up much room in our luggage, and we would have spent as much or more renting the equipment.

— Keely McNerney
Tagged
Planning
382251

Most hotels provide cloth shoe mitts but not polish. In a pinch, a dollop of skin cream on a shoe mitt (or even a tissue) can make scuff marks vanish and leave shoes as shiny as if they'd been cleaned by a pro.

— John Nechman
Tagged
Packing
383289

No longer do the many key chains I get as advertising languish in bureau drawers. I attach one or two at the ends of my luggage zippers. They make it easier to work the zippers and help me identify my luggage on airport carousels.

— Marie J. Kilker
Tagged
Packing
478598

When traveling in the developing world, I always bring several packets of stickers to give to children. They're wonderful icebreakers.

— Linda Vogel
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Packing
390284

Save the flip-flops you're given at the nail salon after a pedicure. They make great shower shoes. They're lightweight and dry quickly, and you can throw them away at the end of your trip.

— Carmen Shirkey
Tagged
Air Travel
396264

I work for a major airline and can attest to this tip for redirecting lost luggage. Place a copy of your itinerary--including contact info for where you're staying--inside your checked suitcase. If name and flight tags are missing, we'll still know where your bag needs to go.

— Michelle Keonig
Tagged
Car Rentals
367258

Online check-in isn't just for airlines. After reserving an Alamo car over the Internet, I was offered online check-in just by entering my credit card number and driver's license information for approval. At the airport, following Alamo's instructions, I informed the shuttle-bus driver that I had checked in online and reserved an economy car. I was dropped off in the lot and told to pick whichever car I wanted. I drove it to the exit, where my credit card and driver's license were verified on the computer, and I was done.

— Brad Cook
Tagged
Planning
362264

My friends and I contribute to a kitty and use that money to pay for group expenses such as taxis and meals. It saves us from having to figure out each person's share at every stop. At the end of the trip, we split what remains.

— Carol Moran
Tagged
Car Rentals
363261

When parking in a crowded garage, don't settle for the first space available on a lower level. It's probably a half-day hike from the elevator. Instead, drive to the upper levels, where you can usually park right next to the elevator. This tip was very useful in Las Vegas, especially when checking in and out of hotels with our luggage.

— Shane Kays
Tagged
Air Travel
362277

Treat yourself to a golf-ball foot massage. During a long flight, or afterward in your hotel room, take off your shoes, put a golf ball on the floor, and roll it under your foot. It's a great stress reliever. Practice a bit before you try it on a plane, so that your ball doesn't go rolling down the cabin, tripping up unsuspecting passengers.

— Dawn Yadlosky
Tagged
Transportation
388249

Driving around Italy last summer, my husband and I found that even the most detailed maps left us scratching our heads in confusion. Desperate and lost, we decided to follow a tour bus. Guess what? It got us exactly where we wanted to go.

— Cindy Marcus
Tagged
Loyalty Programs
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Preserve even the small number of frequent-flier miles you may obtain by making occasional use of a particular carrier; the miles can be worth money. Even if you don't regularly fly on Delta, Northwest, Continental, or several other airlines, sign up for their frequent-flier programs when you book a long or overseas flight. Points.com allows you to redeem miles for magazine subscriptions, music downloads, and other products. You can also use miles to get small discounts on purchases at retailers such as Amazon.com.

— Jonelle Niffenegger
Tagged
Packing
361242

Everyone knows that duct tape is great for helping out in travel emergencies, but no one wants to lug around a bulky roll of the stuff. By wrapping a few feet onto a pencil or ballpoint pen, you'll get a miniature roll that does not take up much in the way of additional space.

— Randy Hartselle
Tagged
Packing
380278

Dry-cleaning bags stop clothes from wrinkling. Slide each garment into its own bag (leave the hanger at home) and place them flat on your bed, one on top of another. Then carefully fold the entire stack to fit it in your suitcase. Once you get to your hotel, hang everything up as soon as you can. You'll never unpack a suitcase of wrinkled clothes again.

— Claudette Christman

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