SCOUTING REPORT 2008

Travel Lessons From Armenia Nercessian de Oliviera

As cofounder and president of Novica.com, Armenia Nercessian de Oliviera has spent time in Ghana, Indonesia, and Thailand—and little at her home in Rio de Janeiro.

Armenia Nercessian de Oliviera

How has your job changed the way you travel?
Usually, people who travel for business travel somewhere and then come back "home." But since I began opening new international offices for Novica and regularly revisiting those regional offices to help search for new artists and artisans, I've spent most of my time going directly from one country to another, not seeing my home for six months at a time. This year, however, I have slowed my travels down a bit, and plan to spend a little more time at home in Brazil, working closely with the Novica office here.

How much do you plan your trips in advance?
I generally plan my trips two to three weeks in advance, providing time to buy tickets, make reservations, or get a visa for a particular country if needed. Sometimes, though, I have to travel on just a few days' notice or adjust my schedule and itinerary in the course of a journey.

What are some packing tips you've picked up?
It's essential to carry a complete change of clothes in your carry-on. And always remember to bring an appropriate adaptor that will accommodate your cell phone and computer chargers. I pack at least half a dozen attractive shawls that are suitable for different occasions. Wearing them can replace the need for five entire outfits.

What do you wear on the plane?
I wear comfortable, loose-fitting clothes and I always bring with me a pair of slippers, a cozy alpaca-wool blanket, a scarf to add or remove as the temperature changes, and a good book. I sleep very well in planes at night, but if I'm taking a daytime flight I generally read a book, or, better yet, begin a conversation with the passenger next to me—a very Brazilian thing to do!

How do you find non-touristy spots?
For Novica, wandering to remote places in search of fantastic artisans and unique handcrafts is part of what I do. This naturally takes me to many non-touristy spots. I also enjoy renting a car in a new place, and then driving around with the intention of getting lost, discovering tiny villages, wandering through local markets, and so forth.

How do you approach local cuisine?
It's one of the most attractive aspects of travel! Sometimes, however, it is not easy to find truly authentic local cuisine in restaurants, because they often set their menus to cater to foreigners. The most exquisite dishes I have ever tried have been home-cooked meals served when I have been a guest in the homes of our various artisans. I ask local friends for recommendations. I also enjoy dining on street food. In Bali, for example, a street vendor made the best satay I have ever experienced. I'm not saying that all street food is good or safe to eat. But when the foods are prepared fresh right in front of you, and when you can see that any perishable ingredients are indeed stored, handled, and cooked well, and if many locals are also eating right there, then I say, "Go ahead, enjoy!"

How do you record and take notes on your trip while traveling?
I don't keep travel journals, but my observations and comments are recorded in e-mails I send to friends and family and in company reports that I write for Novica.

What sorts of tourist etiquette tips have you picked up?
It is important to always remain open-minded about other cultures and customs, and respectful of locals and their beliefs. You should learn about a region or country before you visit, to know whether you should shake hands or bow, to learn which of our common gestures may be inappropriate in another culture, and to learn at least a few essential phrases in the local language. Above all, remember to use the most powerful tool for communicating in any country in the world: the smile.

Read on to see Nat and Rachael Lopes's top tips >

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 
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Travel Tips

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Planning
358278

When planning a vacation, we send away for brochures from major tour operators. They provide hotel and restaurant recommendations and sightseeing itineraries, which we then duplicate on our own. Use this trick to mimic the vacation packages of high-end tour operators for what can turn out to be a fraction of the cost.

— Raymond White
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Air Travel
376262

Ask your flight attendants for dining, lodging, shopping, and sightseeing advice. Most crews have up to the minute information gleaned from layovers, which they're more than happy to share with passengers. You can count on flight attendants to seek out budget treasures. I know—I've been married to one for more than 21 years!

— Fred Manget
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Air Travel
369289

If your flight is canceled, don't just wait patiently in line to be booked on another flight; call the airline's 800 number. They'll answer your call faster, and you won't be waiting with other stranded passengers from that flight. (Or cover all bases by calling while in line.)

— Karen LoPresto-Arbaugh
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Loyalty Programs
369276

Before using frequent-flier miles, investigate how much the flight actually costs. For example, it takes at least 25,000 miles per person to travel from Boston to Alaska. The same flight cost us $288. After paying for our tickets, we received enough additional miles to travel for free to Sweden instead of Alaska!

— Bobby Pellant
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Cruises
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If your tablecloth is wet at dinner, you should prepare for rough seas. Restaurant staffers have been known to slightly dampen the tablecloth to keep plates and glasses from sliding.

— Martha and Ken Wiseman
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Photography
379289

Disposable-camera lenses scratch just like any other lens would. Place a small piece of painter's tape (or another kind that won't stick too much) over the lens to protect it from contact with other items in your purse or backpack during travel.

— Hugo Scherzberg
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Air Travel
370274

I switch from street shoes to flannel-lined moccasins at the airport. It saves time at the security checkpoint, and I'm comfortable during the flight. Once I land, I switch back to my street shoes.

— John Eymann
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Dining
355265

I carry bilingual takeout menus when traveling to countries like China, Korea, and Vietnam. When I'm at a restaurant with no menu (or one that I can't read), I give mine to the waiter so he can point to dishes they can prepare. I've learned to pack a few extra menus, as the restaurants often like to keep a copy.

— Charles Locher
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Air Travel
375266

For long overnight flights, pack a dry washcloth in a Ziploc bag in your carry-on. Before landing, ask the flight attendant for a cup of hot (not boiling) water. Carefully pour the water into the Ziploc bag and then wipe your face and hands with the steaming cloth. It's like a portable sauna!

— Henrietta Scarlett Ober
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Packing
379242

When you travel to a beach destination, bring your own snorkel gear. We bought snorkels, masks, and fins at home for half-off (at an end-of-summer sale) before a trip to Hawaii. They didn't take up much room in our luggage, and we would have spent as much or more renting the equipment.

— Keely McNerney
Tagged
Planning
339278

Before booking your next ski trip or reserving a table for dinner, find out what your credit card company has to offer. American Express sometimes has discounts on lift tickets; MasterCard has offered buy-one-get-one-free at local restaurants; and Discover Card has access to deals to Universal Studios. Check out americanexpress.com/offerzone, mastercard.com (be sure to click on Promotions), and discovercard.com.

— Connie A. Yu
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Planning
370263

Save major bucks by going onto eBay and purchasing coupons and gift certificates that others don't want or can't use for lodging, transportation, food, and admissions. I've found great discounts for airline and Amtrak tickets; car rentals; entrance to amusement parks such as SeaWorld, Disney, or Universal Studios; as well as overnights at many hotels. For example, I bought a $30 savings coupon at SeaWorld for only $1. Simply search for your destination and then type in "coupon" or "gift certificate."

— Nathaniel V. Greenwood
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Air Travel
358266

Just before I go through airport security, to save time and to avoid leaving something important behind, I collect all loose items--change, money clip, belt buckle, pens--in a large Ziploc bag. I send the bag through the X-ray machine with the rest of my luggage. After picking it up at the other end, I put the things back in place and either toss the bag or keep it for the return trip.

— Rodrigo Fernandez
Tagged
Planning
362254

If you're divorced and plan to travel out of the country with your children, check the legal requirements in advance. When I tried to take my kids to Cancun, I learned too late that Mexico requires a notarized letter of consent signed by both parents for minors traveling alone or with one parent or guardian. If the parents are divorced, a copy of the parental custody agreement is allowed instead. The airlines enforce this rule before you get on the plane.

— Marge Stratton
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Safety
442303

Place a coin over the veins on the inside of your wrist (about two finger widths from the base of your palm) and secure it in place with a rubber band or ponytail holder. The gentle pressure of the coin will stimulate nerves that control nausea, just like the motion-sickness bands that are sold at drugstores.

— Connie Crusha
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Cruises
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If the porters haven't delivered your luggage to your door by the first night of the cruise, check what our experts call the "naughty room." Security will store any bags containing contraband (like candles, alcohol, or coffeemakers) in this centralized location until you come claim it. You'll be able to pick up your bag on the first night, but banned items will not be returned until the end of the trip.

— Martha and Ken Wiseman
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Air Travel
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On international flights, I used to fumble through my belongings--often having to retrieve them from the overhead bin--after a flight attendant appeared with customs and immigration forms. (I don't know of many people who have their passport's number and date of issue memorized.) Now I write all that info on the bookmark of whatever I plan to read on the long flight so I don't have to dig out my passport. I can fill out the card quickly--giving me more time to loan my pen to all the people who never seem to carry one.

— Bill Serues
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Loyalty Programs
373256

After I was unable to locate any awards seats online for a wide selection of days and routes, I called the airline. An agent told me that the airline's Web site isn't allowed to book awards seats for its partner airlines, but agents can. Within minutes, I had enough options that I found it difficult to make a decision.

— Carol Muth
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Packing
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Take along an extra duffel bag for your laundry. As your vacation progresses, throw dirty clothes into the duffel, keeping your suitcase for fresh clothes. At the end of the trip, put a tag on the bag and check it at the airport. This will also give you space in your luggage to bring home souvenirs or new clothes.

— Susan Wiley
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Photography
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When not taking pictures, keep your memory card away from your camera. It's a simple method to ensure that any photographs you've shot will be safe even if your camera is stolen. My husband and I learned this lesson the hard way when we lost 250 shots of Kauai.

— Jamie Thomas
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Transportation
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A bike tour will offer a good introduction to a place, and you'll cover much more ground than if you were on foot. In Buenos Aires, for example, Lan & Kramer Bike Tours (biketours.com.ar) has a few guided itineraries that are fun for all ages and abilities.

— Meda Florin
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Technology
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I'm a gadget freak, and I don't like to travel without things like my digital camera and iPod. On one trip, though, I put my camera down in a crowded restaurant and then forgot to put it back in my bag. By the time I remembered it, the camera was long gone. Now, I attach those kinds of items to my daypack with a lanyard. They're still easy to pull out and use, and they never get left behind.

— France Freeman
Tagged
Hotels
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The magnets you use on a refrigerator will also stick well to most hotel and motel room doors, turning them into makeshift bulletin boards. Post theater tickets, itineraries, reminder notes, and any other useful information, then grab what you need before you leave the room for the day.

— Karen Hartz
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Shopping
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Easily packable, local specialty foods make great gifts for family and friends at home. At the huge Safeway in Kihei, Maui, we found a great selection of chocolate-covered macadamia nuts and Kona coffee beans in elegant gift boxes for far cheaper than in tourist-oriented shops. European grocery stores abound with gift ideas: British teas, French mustards and vinegars, and Italian olive oils are just a few examples. Just bear in mind that meats, produce, and other fresh items are a customs no-no.

— Jennifer Beach
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Packing
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I find that hotel bathrooms rarely have enough hangers and hooks for clothes and wet towels, so I always bring a few snap-lock suction hooks. (They function better than regular suction hooks because they're more secure and are therefore able to hold heavier items.) It's always nice to have a place to hang a bathrobe.

— Laura Tillman
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Planning
355257

Note the expiration dates of any debit or credit cards you plan on using while you're away. In Budapest, I tried to withdraw cash with my ATM card, only to find that it had expired just days before.

— Matt Vance
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Family Travel
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Ever since my children were small, I've carried recent, wallet-size pictures of them when we all go on vacation, in case we get separated. Now that they are teenagers and traveling with friends' families, too, I send pictures for the other family to bring along with them. I also write my telephone numbers on the back of the pictures so they know where to reach me in an emergency.

— Ruth Ann Newsum
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Dining
377285

I carry recipe cards with me to jot down interesting dishes I come across while on vacation. (I also like to use colorful postcards from the area I'm visiting and trim them to fit my recipe box.) Here's a wonderful dessert idea I brought home after spending a rainy afternoon with my husband in a London pub: Top a warm waffle with vanilla ice cream, maple syrup, and chopped pecans. It's heaven with a cup of hot tea.

— Susan Mullens
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Planning
352268

Make a master list of jobs to do around the house before you leave (hold the mail, water the plants, take out the garbage). Keep the list on your computer, print it out, then check off each job as it gets done. You'll be able to go without worrying that you forgot to stop the newspaper.

— Glenda McMurray
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Air Travel
395263

I work for a major airline and can attest to this tip for redirecting lost luggage. Place a copy of your itinerary--including contact info for where you're staying--inside your checked suitcase. If name and flight tags are missing, we'll still know where your bag needs to go.

— Michelle Keonig

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