THE FIFTH ANNUAL

Extra Mile Awards

Remember when travel was easy? When reward programs actually delivered rewards and lines actually moved? Well then, join us in saluting 10 innovators that have worked hard over the past year to make traveling simpler, more affordable, and—yes!—more fun.

Googles GPS-enabled tricycle topped with a 360-degree camera
Google's GPS-enabled tricycle topped with a 360-degree camera (Courtesy Google)
The city of New York has permanently closed five blocks in Times Square to traffic (Courtesy Google)

APPLE
Because what does the latest iPhone not do for travelers?

Translate languages, locate a bathroom, scout nearby gas prices, spot the shortest lines at Disney parks....The iPhone has quickly become the ultimate on-the-go multi-tool, thanks largely to the dizzying number of downloadable apps. More innovative than ever, the new iPhone 3GS rises above its predecessors for three reasons. It gives you the power to:

1. Shoot Better Images The 3GS records video about as capably as a standard-definition ultracompact camcorder. The still camera is improved, too, with autofocus and the ability to capture higher-resolution images—up from two megapixels to three.

2. Navigate More Reliably A newly integrated compass automatically orients you based on the direction the phone is facing. A host of new apps maximize the technology by, for example, pointing you to a trailhead or an out-of-the-way restaurant.

3. Do Everything Faster The 3GS is significantly speedier than older models, and that changes everything. Quicker camera reaction, downloading, and app launch times mean the iPhone is all the more useful—because if you have to wait forever for Google Maps to find where you are, you're better off just asking for directions.

JETBLUE
Because now you can order a Heineken at your gate while you wait

Lucky passengers flying out of JetBlue's Terminal 5 at JFK can have a made-to-order meal delivered right to them. Throughout the terminal, more than 200 touch-screen monitors display menus from Re:Vive bar, which serves sandwiches, tapas, and drinks. Place your order, swipe a credit card, and a waiter brings the meal to your kiosk in no more than 10 minutes.

DELTA
Because the Red Coats are back! Hallelujah!

Sometimes, the most brilliant customer service move is the most obvious one. Like making increasingly rare agents (no, not machines) easier to locate. Spotting an opportunity to stand out in an industry bent on streamlining, Delta brought its Red Coats (essentially customer-service superagents) back to 12 U.S. airports this past summer. More than 500 of the agents, who were elimi­nated in 2005 to cut costs, have returned in their signature red blazers; they roam the gates and concourses with handheld devices that can pull up reserva­tion and baggage information, print boarding passes, and produce vouchers if flights are canceled. This is one time when we're glad to see red.

AMERICAN AIRLINES
Because loyal fliers deserve loyal airlines

Just when we'd resigned ourselves to how hard it's become to actually score reward trips from travel loyalty programs, American Airlines introduced One-Way Flex Awards, allowing travelers to book flights for as few as 12,500 miles. That's a low enough threshold that even casual travelers can start cashing in.

HYATT
Because surprise perks are the sweetest perks of all

Getting an unexpected upgrade can hook you on a place—and that's the motivation behind Hyatt's "random acts of generosity" initiative (yes, it's an initiative), announced in May. The company's CEO told employees to occasionally tear up guests' bar tabs, comp massages, or dole out some other out-of-the-blue treats. Consider us hooked.

INTREPID TRAVEL
Because going green doesn't mean you shouldn't go on vacation

The Australia-based outfitter this year eliminated the carbon footprint of its 38 most popular trips—and not just by buying offsets. Its goal: making every one of its 600-plus itineraries carbon neutral by early 2010. Here's how:

Transportation By far the biggest source of greenhouse gases on any trip is transport. Intrepid compares the emissions of every mode of local conveyance available, from planes and trains to bikes, boats, buses, and tuk-tuks. On its Road to Angkor trip, the company swapped a flight from Phnom Penh to Siem Reap for a five-hour bus ride through the countryside—a more scenic experience anyway.

Waste In Vietnam and Cambodia, Intrepid subsidized the installation of watercoolers in hotel lobbies to reduce the number of plastic water bottles used by travelers. In northern Thailand, they participate in a program in which local women make cloth shopping bags for tourists.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 

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Travel Tips

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Packing
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If you know you'll be cooking while on vacation, bring along small amounts of the spices you need for your favorite recipes. You'll save by not buying large containers of spices.

— Joan Phillips
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Packing
343255

Frequent fliers should consider noise-cancellation headphones. They have a built-in device that "hears" low-frequency sound just before you do and generates a sound wave that cancels it out. Several manufacturers make them, ranging in price from $40 to $300 or so.

— Ed Wilhite
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Technology
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If you're even slightly tech savvy and have a cell phone that will work overseas, check with your service provider about the cost of text messages. Some carriers offer free incoming text messages, and several Internet search engines (Yahoo, MSN, etc.) will send free text-message "alerts" to your phone while you're away. Prior to your trip, log on and request that weather forecasts and news updates be sent to your number daily. Even if you never use your phone for costly overseas calls, you can receive up-to-the-minute information, in English, about your hometown or cities on your itinerary.

— Brian Mosteller
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Shopping
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It helps to have a calculator if you plan to do a lot of shopping in foreign markets. When you find something you like, hand the seller the calculator and ask him to enter his best price. It's easy to convert the response into dollars so you know what you're spending. If necessary, the calculator can be used to haggle, especially if you don't speak the language.

— Becky Sapp
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Solo Travel
338263

When I travel to a new city, I check with the local running club to see if there are any events planned during my stay. The entry fee is usually donated to a charity, and I get great exercise, meet locals, and tour a part of the city I may not have known about.

— Kelly Christensen
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Loyalty Programs
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Preserve even the small number of frequent-flier miles you may obtain by making occasional use of a particular carrier; the miles can be worth money. Even if you don't regularly fly on Delta, Northwest, Continental, or several other airlines, sign up for their frequent-flier programs when you book a long or overseas flight. Points.com allows you to redeem miles for magazine subscriptions, music downloads, and other products. You can also use miles to get small discounts on purchases at retailers such as Amazon.com.

— Jonelle Niffenegger
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Packing
373299

My husband cut an old contact lens case in two and uses the halves to carry his medication when we're traveling. He prefers them to regular pillboxes because lens cases are watertight and compact enough to carry inside a shirt pocket.

— Jean Holtmann
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Cruises
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Bring a single-hole punch and lanyard on your next cruise. Once aboard, you can make a hole in your plastic key card and attach the lanyard, allowing you to carry the key around your neck. This is especially useful when your dress or slacks have no pockets. Just be sure to put the hole where it won't interfere with the card's magnetic strip.

— Sallie Clinard
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Road Trips
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I take each of my grandchildren on a road trip the summer each turns twelve. The trips range in length from two weeks to a month and require careful packing. I've learned to put our clothes and any snack items we'll need in large plastic bins that fit in the back of my minivan. We each bring a small bag and pack it every evening with items we'll need for that night and the next day: no lugging heavy suitcases in and out of motels or hotels.

— Patsy Maddox
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Packing
377270

Baby wipes aren't just for babies. Slip a travel-size pack into your carry-on bag and use the wipes to kill germs on public toilet seats and in phone booths. In a pinch, they can also remove stubborn stains from clothing.

— Farrah Farhang
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Hotels
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Many tourist information offices provide discounted same-day booking services for local lodgings. My husband and I discovered this when we accidentally left a midweek gap in our travel plans between my husband's conference hotel and our B&B in Charleston. Instead of adding another night at either location, we stayed at one of the more elegant inns (normally over $200) for $70, courtesy of the Charleston Convention and Visitors Bureau.

— Audrey E. Vance
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Packing
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Travel soap dishes--the colorful plastic ones that have hinged lids--stop small, fragile items from getting damaged or lost in your bags. I can easily label and use them again and again and again.

— Revon Wolf
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Planning
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I've discovered a wonderful way to enjoy massages at a fraction of the usual cost. Some massage-training schools provide superb service in a spa-type environment. Do a Google search to see if there are training programs near your next vacation destination.

— Karen Gardiner
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Air Travel
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Ask your flight attendants for dining, lodging, shopping, and sightseeing advice. Most crews have up to the minute information gleaned from layovers, which they're more than happy to share with passengers. You can count on flight attendants to seek out budget treasures. I know—I've been married to one for more than 21 years!

— Fred Manget
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Hotels
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Before you go to sleep, check to see if a previous hotel guest left the alarm clock on. I've been awakened before 7 a.m. twice in the last couple of months by alarms I did not set. (Make sure the clock shows the right time, too!)

— Rachele Helphill
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Packing
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The best carry-on bag that I've found is a gardener's tote. It has lots of pockets on the outside and room inside for a medium-size purse, yet it's small enough to sit comfortably at my feet on a bus or plane.

— Sheila Monk
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Air Travel
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I was booking tickets online for an upcoming flight to Europe from the East Coast. One particularly attractive fare was offered on a U.S. airline as well as on its foreign "partner airline." Same plane, same flight, same base price. But it was more than $100 cheaper per ticket to book with the foreign airline versus the U.S.one. We saved more than $400 for four tickets, but we'll be on the same plane!

— Lori Uhl
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Family Travel
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Every summer, we drive out West from Pennsylvania with our two kids. To avoid that infamous road trip question ("Are we there yet?"), I give each child a map with our route highlighted on it. Along the way, they can match up the town names with road signs we pass, and that way, they always know exactly where we are and how much farther we have to go until we'll get there.

— Machelle McCoy
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Solo Travel
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If you're traveling solo and want some company for dinner, try the sushi bar at a Japanese restaurant. It's a great place to meet locals. Plus, you'll receive extra attention and special recommendations from the chef.

— Marcie Rubenstein
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Packing
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I used to lug around a clothes steamer and adapter to stay wrinkle-free while on the road, but I've since opted for something more low-tech. I now travel with a Platypus collapsible bottle and a spray bottle head. After checking into my hotel, I immediately hang my clothes and give them a spritz with water from the spray bottle. After several hours, the wrinkles fall out, and the clothing is dry and ready to wear.

— Dr. Cornelia Cho
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Packing
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In order to provide any reimbursement for a lost suitcase, most airlines and insurance companies require an itemized list of exactly what was inside it. Unfortunately, remembering everything you packed after the fact is virtually impossible. To avoid the headache, take pictures of the items you're going to put in your suitcase with your digital camera or cell phone. The photos will make creating the list a breeze, and, in the event of a dispute with the airline or insurance agent, you have some visual evidence of ownership.

— Erica Rounsefell
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Technology
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Booking condos last minute can yield incredible bargains, and there's a way to maximize savings while minimizing the risk that you won't find a room at all. ("Last minute" generally means a month or less before your stay; seven-day deals usually start on a Saturday.) Buy your plane ticket and book a refundable hotel room you can use in case you can't find that bargain condo. Then, a month or so before your trip, start looking at last-minute sites—lastminutetravel.com, site59.com, etc. If you find a deal, simply get a refund on the hotel room and pay the cancellation fee, if there happens to be one. Using this technique, I found a great beachfront, one-bedroom condo on Maui—and I saved about $300.

— Joan Chyun
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Packing
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On a trip to Molokai, the plane we were on was small, and luggage was crammed in every which way. At baggage claim, we noticed that someone had packed a bottle of Pine-Sol, and it had broken and leaked everywhere. Now we line our suitcases with garbage bags to protect our clothes—just in case. (It's also smart in case your bag gets left on the tarmac in a downpour.)

— Aaron Lisle
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Technology
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Tell me I'm not alone: Almost every time I park my car at the airport, I have trouble finding it when I return. (I even reported my car stolen once after searching for hours, only to discover I was in the wrong lot!) I now use my cell phone to leave myself a message as to where I've parked my car.

— Perry Babel
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Dining
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If you're looking for authentic street food--whether you're in New York or Bangkok--don't buy from the pitifully lonely vendor who has no customers. Head to the cart with the longest line of hungry people in front of it. Locals know which vendors serve the best (and safest) food. Even if you have to wait, your stomach will thank you.

— Bryan Thao Worra
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Hotels
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If you make a hotel reservation online and then cancel online, print out and save the cancellation confirmation for at least two billing cycles past your trip. After our vacation, I found a "no-show" charge on my credit card for a room that I'd canceled well in advance. Without the confirmation, I had no way to contest the bill.

— Karen Griffith-Hedberg
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Technology
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When overseas, I carry a "cheat sheet" that includes exchange rates and metric conversions. Currency conversions are available at oanda.com.

— Carol Vela
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Hotels
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Need a place for a laptop in your hotel room? Take the largest drawer from the bureau and put it upside down on the bed with the drawer front away from you. This creates a perfect-height desk for while you're sitting comfortably on the bed (you can even lean back on pillows), plus there's side space for papers, and the top leans toward you for easy typing or writing.

— Linda Diebold Johnson
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Packing
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I started saving the heavy-duty plastic wrappers that sheets and curtains come in. Most have zippers or snaps, great to hold everything from toiletries to shoes to wet swimsuits. And I bet airport security must love them because they're see-through.

— Terry Schmieder
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Packing
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If you're traveling with a companion, pack half of your belongings in his or her suitcase and vice versa. This way, if one piece of luggage gets lost, you'll each still have some clothing.

— Christina Costigan

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