THE FIFTH ANNUAL

Extra Mile Awards

Remember when travel was easy? When reward programs actually delivered rewards and lines actually moved? Well then, join us in saluting 10 innovators that have worked hard over the past year to make traveling simpler, more affordable, and—yes!—more fun.

Googles GPS-enabled tricycle topped with a 360-degree camera
Google's GPS-enabled tricycle topped with a 360-degree camera (Courtesy Google)
The city of New York has permanently closed five blocks in Times Square to traffic (Courtesy Google)

APPLE
Because what does the latest iPhone not do for travelers?

Translate languages, locate a bathroom, scout nearby gas prices, spot the shortest lines at Disney parks....The iPhone has quickly become the ultimate on-the-go multi-tool, thanks largely to the dizzying number of downloadable apps. More innovative than ever, the new iPhone 3GS rises above its predecessors for three reasons. It gives you the power to:

1. Shoot Better Images The 3GS records video about as capably as a standard-definition ultracompact camcorder. The still camera is improved, too, with autofocus and the ability to capture higher-resolution images—up from two megapixels to three.

2. Navigate More Reliably A newly integrated compass automatically orients you based on the direction the phone is facing. A host of new apps maximize the technology by, for example, pointing you to a trailhead or an out-of-the-way restaurant.

3. Do Everything Faster The 3GS is significantly speedier than older models, and that changes everything. Quicker camera reaction, downloading, and app launch times mean the iPhone is all the more useful—because if you have to wait forever for Google Maps to find where you are, you're better off just asking for directions.

JETBLUE
Because now you can order a Heineken at your gate while you wait

Lucky passengers flying out of JetBlue's Terminal 5 at JFK can have a made-to-order meal delivered right to them. Throughout the terminal, more than 200 touch-screen monitors display menus from Re:Vive bar, which serves sandwiches, tapas, and drinks. Place your order, swipe a credit card, and a waiter brings the meal to your kiosk in no more than 10 minutes.

DELTA
Because the Red Coats are back! Hallelujah!

Sometimes, the most brilliant customer service move is the most obvious one. Like making increasingly rare agents (no, not machines) easier to locate. Spotting an opportunity to stand out in an industry bent on streamlining, Delta brought its Red Coats (essentially customer-service superagents) back to 12 U.S. airports this past summer. More than 500 of the agents, who were elimi­nated in 2005 to cut costs, have returned in their signature red blazers; they roam the gates and concourses with handheld devices that can pull up reserva­tion and baggage information, print boarding passes, and produce vouchers if flights are canceled. This is one time when we're glad to see red.

AMERICAN AIRLINES
Because loyal fliers deserve loyal airlines

Just when we'd resigned ourselves to how hard it's become to actually score reward trips from travel loyalty programs, American Airlines introduced One-Way Flex Awards, allowing travelers to book flights for as few as 12,500 miles. That's a low enough threshold that even casual travelers can start cashing in.

HYATT
Because surprise perks are the sweetest perks of all

Getting an unexpected upgrade can hook you on a place—and that's the motivation behind Hyatt's "random acts of generosity" initiative (yes, it's an initiative), announced in May. The company's CEO told employees to occasionally tear up guests' bar tabs, comp massages, or dole out some other out-of-the-blue treats. Consider us hooked.

INTREPID TRAVEL
Because going green doesn't mean you shouldn't go on vacation

The Australia-based outfitter this year eliminated the carbon footprint of its 38 most popular trips—and not just by buying offsets. Its goal: making every one of its 600-plus itineraries carbon neutral by early 2010. Here's how:

Transportation By far the biggest source of greenhouse gases on any trip is transport. Intrepid compares the emissions of every mode of local conveyance available, from planes and trains to bikes, boats, buses, and tuk-tuks. On its Road to Angkor trip, the company swapped a flight from Phnom Penh to Siem Reap for a five-hour bus ride through the countryside—a more scenic experience anyway.

Waste In Vietnam and Cambodia, Intrepid subsidized the installation of watercoolers in hotel lobbies to reduce the number of plastic water bottles used by travelers. In northern Thailand, they participate in a program in which local women make cloth shopping bags for tourists.

Note:This story was accurate when it was published. Please be sure to confirm all rates and details directly with the companies in question before planning your trip.
 

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Travel Tips

Tagged
Packing
363240

The best carry-on bag that I've found is a gardener's tote. It has lots of pockets on the outside and room inside for a medium-size purse, yet it's small enough to sit comfortably at my feet on a bus or plane.

— Sheila Monk
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Packing
377285

Place a fabric softener sheet in your suitcase when packing. It'll absorb odors and dampness and keep clothing smelling fresh. It's most beneficial in warm, humid climates and while at sea. I found this quite useful during my twenty-three years in the U.S.Navy.

— Edward Jewell
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Packing
374239

When you travel to a beach destination, bring your own snorkel gear. We bought snorkels, masks, and fins at home for half-off (at an end-of-summer sale) before a trip to Hawaii. They didn't take up much room in our luggage, and we would have spent as much or more renting the equipment.

— Keely McNerney
Tagged
Technology
414277

When you go to a convention or trade show, don't assume that the official prices at recommended hotels are the best you can do. Go to the hotel Web site. I recently got an AARP rate at a major hotel that was 30 percent below the special price offered through the tradeshow sponsors. AAA discounts often work, too.

— Duane Dahl
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Packing
365270

During the hot months of summer, I plan to travel with a very small spray bottle. I'll fill it with water and use it as a mister to keep cool. I got this idea when we stayed at the Noga Hilton in Cannes. On the dresser was a pink aerosol can full of Evian water. I took it with us sightseeing and, wow, it was so refreshing to spritz water on our faces.

— Joy Shebroe
Tagged
Cruises
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For fire-safety reasons, cabins don't have their own irons. Don't wait until the last minute to tackle your evening wardrobe. You can find shared irons down the hall in the laundry room, but lines often form before mealtimes. Opt for off-hours (like mornings).

— Martha and Ken Wiseman
Tagged
Planning
386254

I've discovered a wonderful way to enjoy massages at a fraction of the usual cost. Some massage-training schools provide superb service in a spa-type environment. Do a Google search to see if there are training programs near your next vacation destination.

— Karen Gardiner
Tagged
Family Travel
372279

Give your children a coach's whistle in case they get lost; put it on a ribbon so they can wear it around their neck. The piercing sound may be annoying, but you'll definitely find them quicker!

— Chandra Huang
Tagged
Air Travel
376277

Before you head to the airport, make a list of all the items in your checked luggage that would be prohibited in your carry-on. If an item (such as a knife for a picnic) makes its way into your purse or daypack during your travels, it should be accounted for when repacking and put into the checked piece to avoid hassles at airport security.

— Nina Gormley
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Packing
382281

Save the flip-flops you're given at the nail salon after a pedicure. They make great shower shoes. They're lightweight and dry quickly, and you can throw them away at the end of your trip.

— Carmen Shirkey
Tagged
Hotels
448341

When I called to book a hotel room in Budapest, I was offered a rate of $75 per night. After I told the concierge that I was looking for a room in the $35 range, he agreed to the lower price without much fuss. It sometimes pays to barter.

— Julie Jensen
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Packing
354281

Bungee cords make versatile travel accessories. They come in handy at the airport for lashing a duffel bag to a wheeled suitcase. They can be hooked together and used as a clothesline for swimsuits, towels, etc. On skiing trips, hook them onto ski boots to create carrying handles. While camping, use them to secure tarps, to suspend a lantern from a nearby tree limb, or to secure items in a canoe. They even hold your pants up if you misplace your belt.

— Keith Saul
Tagged
Transportation
384246

Driving around Italy last summer, my husband and I found that even the most detailed maps left us scratching our heads in confusion. Desperate and lost, we decided to follow a tour bus. Guess what? It got us exactly where we wanted to go.

— Cindy Marcus
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Hotels
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If you visit a country where you don't speak the language, pick up a book of your hotel's matches or one of its business cards; they usually have the hotel's name and address printed on them. Then when you're out sightseeing and want to return to your hotel, show the matchbook or card to the cabdriver if he doesn't speak English.

— Verne F. Noyes
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Technology
423288

Quotetravelinsurance.com gives you comparable details on more than one hundred travel-insurance plans, enabling you to make the best buy. It relies on ratings from insurance industry overseers such as A.M. Best and state insurance commissioners before allowing an insurance company into its extensive lineup.

— Marc Oppy
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Air Travel
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If you're stranded overnight at an airport and receive a "distress rate" voucher, call the hotel of your choice before blindly following the airline's suggestion. You may find that for that discounted rate (or a few bucks more) you can stay in a hotel with a lot more amenities than the one the airline would put you in. After a long, mishap-filled trip, anyone can appreciate a really good mattress, a top-notch restaurant, and an indoor swimming pool.

— Carlos Martinez
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372243

During a visit to Mexico City, I was sitting in a plaza near a fountain, watching the locals stroll around in their Sunday best. Nearby, an older gentleman was playing a concertina; his music perfectly framed the scene. I took lots of pictures, but I didn't have a way to capture that music. Now I pack a small tape recorder along with my camera.

— Kieran Sala
Tagged
Planning
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If you're traveling with someone, discuss a central meeting place in case you get separated. My husband and I were in Paris waiting to board the Metro. He was able to board the train, but I was left behind on the platform. Having a plan saved both time and needless anxiety.

— Marian Moss
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Technology
396278

Tell me I'm not alone: Almost every time I park my car at the airport, I have trouble finding it when I return. (I even reported my car stolen once after searching for hours, only to discover I was in the wrong lot!) I now use my cell phone to leave myself a message as to where I've parked my car.

— Perry Babel
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Packing
354261

Attach a few carabiners--the kind of clips rock climbers use--to the top of your wheeled suitcase. Purses, cameras, and shopping bags can be clipped to your suitcase, giving your hands and shoulders a rest while you're walking around the airport.

— Kathryn Murphy
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Road Trips
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For our road trip through the English countryside, I printed out a detailed map for every location we wanted to visit from multimap.com. I labeled each map with the day we planned on using it and wrote down the interesting sites and places to eat along the way. I kept them all in a folder and added brochures from the places we saw. It was a great souvenir upon returning home.

— Karen Holt
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Solo Travel
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In areas where the majority of people don't speak English, head to an Internet café. In our experience, they're full of friendly young people anxious to practice their English.

— Christine and Duncan Orr
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Packing
419603

Whenever I go somewhere, I bring a supply of postcards from my hometown. I write my name, address, and e-mail on the back, and offer a card to new friends so we can keep in touch. I also pack small souvenirs (key rings, etc.) that carry my local sports teams' logos. They make meaningful but inexpensive thank-you gifts for the small kindnesses that ease one's way during a trip.

— Linda Phelps
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Safety
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Whenever I'm in a country where drinking or brushing my teeth with the tap water is a risk, I cover the faucet handles in my hotel bathroom with a towel. As a result, I never accidentally turn on the faucet when I'm half asleep.

— Denise Crocker
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Packing
343255

Frequent fliers should consider noise-cancellation headphones. They have a built-in device that "hears" low-frequency sound just before you do and generates a sound wave that cancels it out. Several manufacturers make them, ranging in price from $40 to $300 or so.

— Ed Wilhite
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Shopping
364258

When you're shopping for alcohol on any Caribbean island, ask if there's a Kmart nearby. Often the dis- counter is a short distance from the docks where the cruise ships tie up and has an extensive selection at prices lower than the liquor stores on the main drag. While you're there, pick up that extra roll of film or the sunscreen you forgot.

— Andrea Mansfield
Tagged
Planning
362269

Before exchanging foreign currency at the airport, find out if there's a departure tax. At the Bangkok airport, we were very upset- as were travelers around us- to find we had to pay a fee before continuing to our gate. Unfortunately, by that point everyone had cashed in their baht, so the options were a conveniently located ATM, a credit card, or an exchange booth with notably poor rates. When we described this incident to friends, they told us of a similar experience when trying to leave the Dominican Republic.

— Parisa Montazeri
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Hotels
427314

I was heading to the hotel ice machine when I noticed that our ice bucket was looking very tired and missing its disposable plastic liner. My solution: the shower cap that we never use anyway. In fact, it actually worked better than the liner bag because the elastic band held it in place around the top of the bucket.

— Susan Swickard
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Shopping
348271

Check out grocery stores in Europe for bargains on wine. On our last trip to Italy, I found a 1993 Banfi Brunello in a small market for $16. If I could find it at all in my local wine shop, that same bottle would cost more than $100. I only wish I had listened to my husband and bought all three of the bottles the store had.

— Stacy Shaw
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Family Travel
365270

Create an ID page for each of your children before you leave on a trip. In addition to vacation contact information (hotel name and phone number), include the child's name, a current photo, home address, phone, date of birth, Social Security number, passport number, hair color, eye color, height, any identifying marks, blood type, allergies, medications, doctor and insurance phone numbers and ID numbers, immunization schedule, and fingerprints (these don't change, so investing the time to have a set made is worth it). If the unspeakable happens, the ability to hand over instant, concise information to authorities may prove invaluable. Update it before every trip.

— Robin Flannery

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