Ghana

By Matthew Link
June 4, 2005
West Africa's stable, safe, and enthusiastically friendly nation

If gold medals were given to the world's friendliest peoples, Ghanaians would definitely be semifinalists. Travelers to Ghana are met with jovial smiles and waves, even in the big cities. Everywhere you go, young people often sing out the word obruni! (foreigner) in a fun-loving manner; they are obviously happy you came.

Although located in the sometimes politically troubled region of West Africa, Oregon-sized Ghana is a far-removed democratic model of stability and tranquility. Nearly 100 diverse tribes are found within its border, but peace-loving Ghanaians have never experienced any major tribal wars. Moreover, Ghana's Christians and its Muslim minority live side by side in harmony, often within the same tribe.

Best of all, Ghana's prices are joyfully cheap: Simple hotel rooms can cost as little as $5 per person, soft drinks are only $.20, and museum fees are an astonishing $3 or less. At one point, two Ghanaian friends and I recently enjoyed dinner with drinks, and the bill totaled $7 for all of us!

Accra, Ghana's capital city of two million, has less crime than many U.S. cities its size. Pickpockets, taxi drivers who overcharge, and traffic are the worst culprits most tourists will ever have to deal with. Even though it's an achingly poor country, the locals proudly declare, "Ghana is a nation of laws." English-speaking Ghana is one of the most popular destinations for American tourists to Africa who do the "triangle tour" of Accra, the coastal slave fortresses, and the Ashanti city of Kumasi. But other wonders lie beyond, like Lake Volta (the world's largest artificial lake) and the timeless, arid northern regions. No matter where you go, the magic, struggles, and enduring spirit of modern Africa are sure to hold you in their spell.

Note: To call Ghana, dial 011-233 before the numbers listed below. The hotels listed without prices in cedis (Ghana's currency) request payment in U.S. dollars only.

Colorful, frenetic Accra

Travelers who have never experienced the lively mayhem of a developing country may be in for a shock when they come face to face with Accra's hustle and bustle. Women with towering loads atop their heads weave through traffic; hand-painted beer ads shout, "It Gives You Power"; sellers rush up to cars plying anything from pirated videos to toilet paper; and overloaded outdoor markets selling chickens and underwear spill out onto highways. It's a colorful, frantic jumble that somehow works.

If you can handle crowds, then by all means slip into one of Accra's markets. The largest one, Makola Market (between Kojo Thompson Road, Kinbu Road, and Independence Avenue) has everything including beads and fabrics. For tourists, you'll find the best choice of arts and crafts at the Arts Centre market (right on the coast along 28th February Road near the intersection of Barnes Road). Aggressive sellers offer anything from smoking pipes to hand-carved stools--bargaining is essential.

As for other sights, the Kwame Nkrumah Memorial Park (on High Street near the intersection of Barnes Road; 30,000 cedis/$3.40 entrance fee) is a grand monument to this leader, complete with crypt, museum, and garish fountains. The small museum is a fascinating glimpse into the country's founding father, who wrote numerous books and laid the groundwork of Pan-Africanism. East of the park is the Soviet-style Independence Square, a huge space with cement arches that can hold up to 30,000 people.

Also swing by the National Museum (Barnes Road near Museum Circle; 21/221-633) to take in Ghana's rich cultural heritage. For a scant 10,000 cedis ($1.15), you can peruse fascinating trinkets like intricate gold weights and gold dust boxes, clan staffs, fertility dolls, swords, currency, bracelets, and more.

To escape the flurry of Accra, hop into a taxi (for roughly 25,000 cedis/$3.25 depending on the time of day) and head for Labadi Beach. This spacious strand is safe for swimming and is lined by pleasant cafes where you can sip on 2,000-cedi ($.25) soft drinks, sitting in a chair in the sand. The entrance fee to the beach is only 10,000 cedis ($1.15).

Beverly Hills Hotels and Lemon Lodges

Here are my lodging picks in ascending order of cost, starting with the cheapest:

The residential Asylum Down area of Accra is a quiet refuge from the city's hopping streets, but still close to the action. Safe and tranquil, it's the recommended area to stay in Accra. For intrepid backpacker types, the pink-walled Lemon Lodge (2nd Mango Tree Avenue; 21/227-857) is not nearly as bad as its name may imply: seven basic double rooms with cement floors, double beds, private baths, and ceiling fans go for a laughable 54,000 cedis ($6) a night per person.

Right next door to the Lemon Lodge, the Korkdam Hotel (21/226-797, 21/223-221) is for more mainstream travelers. Twenty-one large and clean rooms come with private baths, air-conditioning, and TVs for 310,000 cedis ($35) per person per night. Fully cooked breakfasts are available in the hotel's dining room for only 17,000 cedis ($2.20).

Another good value in Asylum Down is the Beverly Hills Hotel (21/224-042) at the intersection of Samora Machel Road and Farrar Road. Although the street is busy, the hotel's 12 simple rooms are serene, cost $30 per person, and include air-conditioning, private bath, TV, and radio. Slightly larger rooms with all that and a fridge cost $40 per person. Breakfast is available upon request for 27,000 cedis ($3).

The nearby Gye Nyame Hotel (Ring Road; 21/223-221) offers 180,000-cedi ($20.25) per-person rooms with all those amenities in a carpeted two-story building, complete with a bronze African statue in front and a cozy wood-paneled dining room, where cooked breakfasts are a mere 20,000 cedis ($2.25).

Coastal castles and friendly fishermen

During the slave trade of the eighteenth- and nineteenth-centuries, millions of human beings were shipped in chains from West Africa and funneled through Ghana's coastal slave fortresses. Often up to half perished in dungeons like animals. Visiting these huge structures (most are UNESCO World Heritage sites) has the emotional impact of stepping into a WWII concentration camp--many visitors simply break down into tears.

One of the most impressive is the Cape Coast Castle, roughly 90 miles west of Accra. Begun as a lodge by the Dutch in 1627, this white castle towers over Cape Coast town, and houses a superb museum on Ghana history and culture (built with help of the Smithsonian). The entrance fee is a mere 30,000 cedis ($3.40).

The best place to stay near Cape Coast is the unique Han's Cottage Botel (Kakum National Park Road; 42/336-23), about a 15-minute drive away. Thirty rooms (doubles ranging from 133,000 to 310,000 cedis/$15-$35) are situated next to a man-made pond filled with live crocodiles, and you dine on inexpensive meals (30,000 cedis each/$3.40) served on open-air, thatched-roof decks built over the water, with live music on the weekends.

Another 20 minutes north of Han's is the breathtaking Kakum National Park, not to be missed. This lush outdoor attraction is a mixture of rain forest and semideciduous forest, with 250-foot trees from the silk cotton family jutting high up above the canopy to create a dreamlike landscape. The highlight of Kakum is the 1,000-foot-rope-and-cable walkway strung up hundreds of feet above the forest floor-not for the faint of heart. Knowledgeable guides teach visitors about the endangered wildlife and are included in the park entrance fee (90,000 cedis/$10.10).

A 15-minute drive west of Cape Coast is the oldest and largest European structure in sub-Saharan Africa: St. George's Castle in friendly Elmina (entrance 30,000 cedis/$3.40). First built in 1482, Christopher Columbus visited it before he sailed to America. Around the monumental castle, you can watch fishermen chant while dragging their colorful boats ashore.

In Elmina, stay in the Coconut Grove Bridge House (42/345-57) right across the street from the castle. Ten spiffy rooms reside in a two-story stone house, with single rooms starting at $40, going up to double rooms for $45 per person per night (rates include continental breakfast). Meals like fried chicken and rice cost 31,000 cedis ($3.50). Guests can utilize the pool and sports facilities at the nearby Coconut Grove Beach Resort for free.

Another 70 miles west of Elmina is the coastal resort village of Busua. The main hotel here, the Busua Beach Resort (31/212-10), is a collection of individual chalets (more like nice cabins) that start at $50 a night per person. But its budget rooms with shared bathroom for $10 per person ($20 for air-conditioned) are a real deal, since they are nearly as cozy and modern. What's more, the hotel's beach is one of the best in Ghana.

Kumasi: Heart of the Ashanti

One hundred or so miles north of Cape Coast is the capital of the Ashanti Region: the hilly, colonial city of Kumasi, a gold and timber center. It took the avaricious British four wars to finally conquer the brave Ashanti in 1900. But the Ashanti culture is still strong and dominates other tribes in Ghana (their language, Twi, is the country's lingua franca, along with English). In 1687, legend has it that a golden stool and sword descended from heaven, establishing the Ashanti kingdom. Even now, the golden stool is kept secure and brought out only for special ceremonies--the sword is still visible, thrust into the ground at the Okomfo Anokye Teaching Hospital.

Kumasi is full of colonial buildings decorated with terraces and columns, and the thriving, massive Kejetia Market is said to be one of the largest on the continent, covering over 24 acres in the center of the city with thousands of vendors--don't venture in unless you have plenty of time and patience. Your search could be rewarded with finds like Ashanti sandals, Muslim smocks, even smoked monkey meat.

The National Culture Centre off Bantana Road and the Manhyia Palace Museum off Antoa Road both house excellent exhibitions of Ashanti artifacts (15,000 cedi/$1.70 entrance fees), but for the real thing, visit the crafts villages that surround Kumasi in a loop. For 80,000 cedis ($10.45), a taxi will take you on the 45-minute drive to three rustic villages: Bonwire, where skilled men weave multicolored kente cloth on large wooden looms; Ahwiaa, famous for its mahogany wood carvers; and best of all, Ntonso, where the vivid adinkra cloth is stamped with special symbols sacred to the Ashanti people. Although slightly touristy, no place encapsulates Ghana's vigorous culture as well as these humble hamlets.

In Kumasi, stay at the Justice Hotel (Accra Road, 51/225-25), a two-story cement building that is cozier inside than it looks from the outside. With 38 rooms and a patio restaurant, the Justice is a quiet reprieve from Kumasi, and rates are only 133,500 ($15) per person for a double with private bath and fan, or 160,000 cedis ($18) for an air-conditioned double. Simple breakfasts are 4,000 cedis ($.50).

Jofel's on the Airport Roundabout (51/212-13) is probably Kumasi's best restaurant, large and roomy with African dishes ranging from 30,000-40,000 cedis ($3.40-$4.50), and fried golden lobster or shrimps for around 30,000 cedis ($3.40).

The far, dry north

Fewer tourists venture into the north of Ghana, which is less developed but just as fascinating. The terrain is arid, the roads caked with red dust, and round mud-hut villages dot the landscape as they did thousands of years ago.

Tamale in the northeast is an interesting contrast to Accra, and makes a good base for exploring the north. It's a sleepy city where men play cards under trees, and women pound fufu in large carved-out bowls with wooden pestles. Picorna Hotel (71/226-72) is Tamale's best, run by friendly folks with first-class service. Rooms start at 126,000 cedis/$14.20 while fancier ones with air-conditioning and TVs are 236,000 cedis ($26.50). Its entertainment space holds live events.

A two-and-a-half-hour drive directly east of Tamale is the Mole National Park, known for its wildlife. You can arrange for a taxi to drive you from Tamale to Mole and back for 350,000 cedis ($45.75) for up to four passengers. The entrance into Mole National Park is 45,000 cedis ($5) per person, and there's the rather solitary Mole Hotel (71/722-014) on the cliffs of the park with 30 chalets for 130,000 cedis ($14.60) per person a night, or you can camp for 20,000 cedis ($2.60). Park rangers armed with rifles (to scare off the odd lion) lead visitors on bush hikes costing an astounding 5,000 cedis ($.65) per hour. Surprisingly good meals (for being out in the boondocks) are provided at the hotel for about 25,000 cedis ($3.25), and you can take a dip in the swimming pool for 10,000 cedis ($1.30). You might spot elephants, baboons, jackals, warthogs, hyenas, and crocodiles at the park.

Just outside the park's entrance is the tiny town of Larabanga, famous for its thirteenth-century mud mosque (10,000 cedis/$1.12 is requested to see it). The stunning white structure is said to house the oldest known copy of the Koran in West Africa. Kids smile and tug at your clothes, while elderly women dry tobacco in the mud courtyards. Have a local show you the Sacred Stone nearby. This rock kept mysteriously reappearing in the middle of the road during its construction, so they finally built the highway in a curve around it. Peering at the hazy savanna descending below the stone, you can't help but be engulfed by the mystical atmosphere that forever permeates the land of Ghana.

Mind your Ghanaian manners

Dashes (tips) are a way of life in Ghana. Rather than calling it a bribe, a dash is a tip that may be requested by anyone from train conductors who seat you to youngsters who may run errands for you. Seen as gifts, dashes will ease your way through Ghana immensely, and are usually about 5,000 cedis ($.67). When taking photos, always ask the person beforehand, and you may be asked to give a dash as well.

Always shake hands and pick up food with your right hand, since the left is used to perform other personal functions.

When traveling with another person of the same sex, you are often required to rent separate hotel rooms. However, unmarried mixed-sex couples have no problem.

When meeting a chief or village elder, always lower yourself or bow with your knees to show respect.

Learning a few words of Twi (akwaaba means welcome) will make you a big hit among Ghanaians. Be sure to always smile and wave to strangers--everyone loves it and invariably waves back.

The nitty gritty

Pack lightly: Weather in both Ghana's tropical south and arid north is warm year-round.

Getting there: Ghana Airways (212/371-2800) offers weekly flights from New York, Washington, D.C., and Baltimore to Accra--the only airline offering nonstops from the U.S. to Ghana. Round trips cost around $1,200, or alternatively, call Silicon Tours (205/821-3886, silicontours.com) for its dirt-cheap air-and-land packages to Ghana that include daily tours and accommodations for around $1,900 for nine nights, including airfare from the United States. 2Afrika (877/200-5610, 2afrika.com) also offers personalized, inexpensive tours to Ghana and West Africa.

Transportation: Tro-tros (the main transportation within Ghana) are minivans that pack passengers in like sardines and go most everywhere for a buck or less. But due to their lack of schedules, frequent breakdowns, and agonizingly sluggish rides, hiring a taxi is recommended instead, especially for long distances. The cost is still minimal, you have a built-in guide, and you'll arrive in half the time than a tro-tro would require. Ask your hotel how much the fare to where you're going should be, and settle on a price with the driver before getting in. Rental cars are not recommended because of their cost ($45 per day) and Ghana's poor roads.

Other transportation options include the sleeper train from Kumasi to the coastal town of Takoradi (50,000 cedis/$7). For the truly adventurous, the cargo ship Yapei Queen (251/206-86) sails up Lake Volta once a week, stopping at remote villages. The boat has three unpretentious cabins for 60,000 cedis ($8)--reserve as far in advance as possible.

Required reading: Be sure to pick up a copy of the brilliant novel The Beautiful Ones Are Not Yet Born by Ghanaian writer Ayi Kwei Armah for a glimpse into the country's modern psyche.

For general information and news on Ghana: Surf to ghanaweb.com and ghana.com.

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The Best "Off-Broadway" Theaters in New York

A question to all you traveling theater buffs: Near what New York "square" were six out of the last eight Pulitzer Prize-winning plays first presented? If you answered Times Square, you were dead wrong. In fact, none of those memorable hits began their lives in the Broadway theaters that surround Times Square, and only half of them even played the Great White Way eventually. All were nurtured in so-called off-Broadway theaters, five in the area surrounding 14th Street's Union Square, the new and perhaps truer heart of New York's legendary theater scene. It's in this trendy, restaurant-crammed slice of the Big Apple, in more intimate and certainly less expensive playhouses, that the Eugene O'Neills, Tennessee Williamses, and Arthur Millers of our generation are currently presenting their shows. That's no secret to New Yorkers. But the legions of tourists who fill the seats of Broadway theaters night after night rarely realize there's an alternative to the flashy, $85-a-pop extravaganzas that crowd midtown. And the same visitors mistakenly think that because they've chosen a "name brand" show they're going to be seeing the best the city has to offer. While there are outstanding productions to see on Broadway, few are as intellectually challenging or provocative as what you'll find in the smaller theaters. As Tim Sanford, artistic director of the well-respected Playwrights Horizons put it: "There's a homogeneity to the shows that get picked for Broadway. They have to have a marketing hook or an overwhelming critical consensus to move. If a play is seen as edgy or controversial, commercial producers may shy away from it, even if it's had good reviews." There's also a dirty little secret about long-running Broadway shows: chronic fatigue syndrome. It's very difficult to keep a show fresh year after year. The original stars leave; replacement casts are "put in" by stage managers, rarely getting to work with the director; and the repetitiveness of doing the same thing eight times a week can transform a vital piece of theater into a pallid imitation. A few years back, the original creators of Les Miserables visited the show unannounced and promptly fired all but one lead actor, appalled that so many of the players were simply walking through their performances. Shows off-Broadway and off-off-Broadway have a shorter shelf life. With the exception of The Fantasticks (which ran for an astounding 42 years), these productions rarely stick around for more than a few months and rarely change casts. They're also significantly less pricey, averaging $45 a ticket at the 40-or-so off-Broadway theaters, just $15 at the nearly 80 off-off-Broadway houses (as compared with the $65-$85 rates of most Broadway productions). And a few simple steps can knock down the off-Broadway costs considerably. Visit the TKTS booth in Times Square (47th Street and Broadway) or downtown (Bowling Green Park Plaza) on the day of the show for discounts of up to 50 percent to both Broadway and off-Broadway productions, reducing the off-Broadway expense to about $25 per person. Two prominent theater Web sites, playbill.com and theatermania.com, offer coupons that can be downloaded and used either over the phone or at the box office for savings of up to 50 percent (you simply become a "member" for free to get the goodies). Real daredevils can vie for "rush tickets" available only on the day of the show, sometimes only within the hour before curtain, which can drop the cost of off-Broadway plays and musicals to $10. Theatergoers can even see shows for free if they're willing to don a black-and-white outfit and seat people. To cut costs, many theaters employ volunteer ushers. (Simply call a couple of weeks in advance, choose a night, and you're hired.) So, what to see? Where can you be reliably assured of a profound and highly engrossing off-Broadway or off-off-Broadway evening, given the fact that you probably haven't heard of the play that's being presented - or of its unknown playwright or actors? With the help of a number of theater professionals, we've compiled a highly subjective list of quality off-Broadway and off-off-Broadway companies. These are the ones, we think, that do consistently entertaining and thoughtful work. The magazine Time Out New York is also an excellent and highly inclusive source for theater listings and reviews. Each of our listings is preceded by either two stars (for off-Broadway theaters with, on average, $45 seats) or one star (denoting an off-off-Broadway theater with seats for about $15). In each case, we carefully list the discounts to which members of the public are entitled. New York Theatre Workshop 79 East Fourth Street, nytw.org An off-Broadway powerhouse, New York Theatre Workshop is known for its heady, intellectually satisfying pieces. Artistic Director Jim Nicola told us, "We tend to do plays that have a real connection to history, in the sense that we always try to relate the individual experience to those of others in the river of time. History gives you the capacity to look around, see what's around, and also see that it doesn't have to be this way." Discounts: Student tickets $15, senior citizens (over 65) $28. Ten tickets at $10 go on sale two hours before curtain. Also uses playbill.com and theatermania.com. Ushering: Five volunteer ushers per night, call two weeks ahead. Greatest Hits: Rent (Pulitzer Prize), Dirty Blonde, Quills. The Public Theater 425 Lafayette Street, publictheater.org With a strong emphasis on American playwrights, the Public Theater strives to "reflect the city we live in," according to Director of Marketing and Audience Development Donna Walker-Kuhne. "The Broadway theater offers fantasy. The Public offers reality, a reality that is eclectic and multicultural. You'll get the same polish and finish here as you do on Broadway, but the stories are much closer to home." Along with five performance spaces at its impressive Lafayette Street home (the former Astor Library), the Public presents free and star-studded Shakespeare in the Park each summer. Discounts: $15 rush tickets an hour before showtime for non-sold-out performances. Also check TKTS. Ushering: No. Greatest Hits: A Chorus Line (Pulitzer Prize); Bring in 'Da Noise, Bring in 'Da Funk; Elaine Stritch at Liberty; Topdog/Underdog (Pulitzer Prize). Brooklyn Academy of Music 30 Lafayette Avenue and 651 Fulton Street, both in Brooklyn. Go to bam.org for directions and schedules. "I'm like a Geiger counter," says Executive Producer Joseph Melillo, "sweeping around the globe to find world-class artists who are doing mature, adventurous work." Mr. Melillo certainly strikes gold more often than not. BAM has become the place, not only in New York, but throughout the nation, for seeing the top European and Asian theater and dance artists. Discounts: Student/senior rush tickets $10 (call 718/636-4100 at noon, day of performance, to check availability). Ushering: No. Greatest Hits: Works by Ingmar Bergman, Peter Brook, Robert Wilson, Mark Morris. The Ontological-Hysteric Theater 131 East 10th Street, ontological.com Richard Foreman's dreamscapes have consistently challenged and intrigued audiences for 30-plus years. Playing more to the subconscious mind than the conscious mind, this is theater at its most challenging and surreal. Discounts: $15 tix, 'nuf said. Ushering: No. Greatest Hits: Bad Boy Nietzsche, Pearls for Pigs. Playwrights Horizons playwrightshorizons.org As the name implies, this theater concentrates on the craft of playwriting, offering authors a forum to develop new works. In the past few years, the company has been especially successful with its innovative musicals. Playwrights is building a new theater (to open in 2003) and is currently bouncing from house to house in the Times Square area. Discounts: playbill.com, TKTS booths, $15 student rush tickets two hours before show. Ushering: Yes, call a month in advance. Greatest Hits: Driving Miss Daisy (Pulitzer Prize), Sunday in the Park with George (Pulitzer Prize), The Heidi Chronicles (Pulitzer Prize), Falsettos. The Vineyard Theatre 108 East 15th Street, vineyardtheatre.org The Vineyard veers from top-notch plays and musicals to pieces that land firmly in the realm of performance art. A mixed bag, but always interesting and well performed. Discounts: TKTS booths, theatermania.com. $15 student rush tickets on the day of the show, sometimes $20 general rush tickets too (check Vineyard's Web site). Ushers: Three per performance, call three weeks ahead. Greatest Hits: Three Tall Women (Pulitzer Prize), Fully Committed, How I Learned to Drive (Pulitzer Prize), Goblin Market. The New Victory Theater 209 West 42nd Street, newvictory.org Innovative, fun performances for children and families right on no-longer-bawdy 42nd Street. The curators look for work both in the United States and abroad that will appeal to all ages. To that end, they book quality puppet shows, acrobatic and circus troupes, "new vaudeville" acts as well as theater pieces, all of which can be previewed with video-streaming at the theater's Web site. Discounts: None, but tickets are affordable at $10, $20, or $30. Ushering: No. Greatest Hits: Ain't Nothin' but the Blues, The Flaming Idiots. P.S. 122 150 First Avenue, ps122.org Set in an abandoned school, P.S. 122 is as downtown and edgy as theater gets. "We don't have many toilets, the seats are rough, we don't have a real lobby, but it's all about the work and most of our work is pretty entertaining. We do really interesting failures," joked Mark Russell, artistic director. "Over in Europe there are a lot of cultural centers where this type of small, funky theater happens. Here, it's just us." A true New York experience, and a place to see the big names of tomorrow while they're still experimenting. Shows at 7:30, 8:30, and 10:30 most nights. Discounts: None, but tickets cost just $12 to $20. Check Web site for free student and senior tix. Ushers: Three per show. Greatest Hits: Blue Man Group, works by Eric Bogosian, Spalding Gray, John Leguizamo, Meredith Monk. Adobe Theatre Company Various venues in SoHo, adobe.org A young, hip scene, Adobe serves drinks and plays dance music before and after shows for a party atmosphere. Its plays tend to focus on myths, urban and otherwise, which are wittily skewed before evening's end. Discounts: None, but tix are just $12. Ushering: No. Greatest Hits: The Handless Maiden, Duet!

Vietnam

In just a decade since opening its doors to the world, Vietnam has evolved from a Cold War backwater to one of Asia's most sought-after destinations. From business-seeking blue-suiters to penny-pinching backpackers to vacationing couples of all ages, more and more Americans are discovering that this adventure mecca ranks among the cheapest-and at the same time, most compelling - places on earth. It was always a low-cost country for the traveler, but with the lingering economic downturn in Asia, it has now become a dramatic bargain. The Vietnamese currency, the dong, withstood the initial brunt of the crisis that wreaked havoc on the Thai baht, Indonesian rupiah, and Korean won, but it has since been twice devalued, giving the U.S. dollar even more buying power. Some bargain examples Those intrepid pioneers, the backpackers, first began trickling into Vietnam in the late 1980s. They initially complained about overpriced accommodations. But with an improved tourist infrastructure and the 1994 lifting of the U.S. economic embargo came a sharp increase in new hotels, forcing room rates to swiftly decline. Today there is an abundant range of places to stay (some would call it a glut), whether you rough it in a few-dollars-a-day guesthouse, opt for hot showers and air conditioning for about $20/night per double room, or splurge on a really opulent hotel, many of which today offer topnotch accommodation for under $90. And Vietnam dishes up a banquet of low-cost culinary delights: fresh-baked baguettes for a dime, tasty spring rolls for 40¢, or a potent glass of Vietnamese drip coffee to awaken the senses for a quarter. Hot bowls of pho, Vietnam's ubiquitous beef noodle soup, are found everywhere and anywhere for about 35¢ a serving and go great washed down with a liter of bia hoi, local draft beer, for another 25¢. Domestic transport options can be found to suit any budget. Die-hard shoe-string travelers with the endurance to withstand the joys and jeopardy of Vietnam's public buses can move around the country for next to nothing. At the other extreme, chauffeured car charters for about $40 a day offer maximum comfort and flexibility. While self-drive rental cars are not yet available, adventurous souls will find low-cost motorbike rentals for about $8 a day (the Mekong Delta and rugged northwest are two popular areas for two-wheel touring). We'll be detailing all of these opportunities below. What you'll see The Vietnamese mosaic spans a 1,500-mile, S-shaped coastline along the Indochina peninsula, from the plush green paddies of the Mekong Delta to the breathtaking seascape of Halong Bay. Along the way are countless attractions -- exquisite temples and pagodas, bustling markets and white sand beaches. But perhaps the greatest allure is the people. From frolicsome children perched on water buffaloes to reserved women in conical hats and graceful ao dai (tunic tops over long pants), Vietnam is brimming with friendly faces. The cities are a sea of motor scooters, zigzagging between cyclos (pedicabs) loaded with produce, livestock, and human cargo. In striking contrast, colorful hill tribes in remote regions make up just some of the 54 distinct ethnic groups. Numerous highland minority groups, known as montagnards by the French, still live and dress today as they have for centuries. Getting around Exceedingly popular among independent travelers are Vietnam's "Open Tours" -- a unique concept offering a simple, safe, and comfortable way of getting around the country for peanuts. The tours are in fact flexible on-again, off-again private buses that can be used to reach points along the 800-mile passage between Saigon and Hanoi. Fierce competition among local tour operators has driven prices down, and tickets can be snapped up for pennies a mile. Individual legs such as Saigon-Dalat ($6), Dalat-Nha Trang ($8), and Nha Trang-Hoi An ($11) can be purchased as you go along, or you choose longer routes like Saigon-Hue ($28) or Hue-Hanoi ($19). With at least two weeks to spend, you can fly into Saigon or Hanoi and enjoy an Open Tour overland journey north or south, departing out of the other city. Open Tour tickets can be purchased in the Pham Ngu Lao area (the backpackers' "ghetto") of Saigon at either the Kim Cafe (272 De Tham Street, tel. 8/836-9859) or at the Sinh Cafe (248 De Tham Street, tel. 8/836-7338). In Hanoi, look for Love Planet (25 Hang Bac Street, tel. 4/828-4864), or the Sinh Cafe (52 Hang Bac Street, tel. 4/926-0038). Pickup spots for the buses themselves are in front of the cafes and at various destinations (such as Hue, Danang, Hoi An, Dalat, and others) along the route. Saigon/Ho Chi Minh City Nearly every visitor goes at some point to Ho Chi Minh City, still known to many by its former name, Saigon. The 300-year-old former capital of the south has an unmistakable edge to it, an unshackled air of cosmopolitan hustle and bustle. For about $1 an hour, one-passenger cyclos can be hired to tour the city, face-first into a heart-stopping maze of traffic. For the faint of heart, meter cabs can be hired to most parts of the city for under $3, or you can pick up a dollar-a-day rent-a-cycle to pedal to the cathedrals, museums, and exquisite temples and pagodas in Cholon, Saigon's very own Chinatown. Your lodgings For rock-bottom everything, head for the famous Pham Ngu Lao area. This backpackers' district of hotels, guesthouses, cafes, restaurants, shops, and tour operators has become a bargain hunter's paradise and offers a wide enough range of options that you need not sacrifice comfort for a cheap place to lay your head. Pham Ngu Lao is in the heart of District 1 -- easily found and immediately exciting, something on the order of Khao Sarn Road in Bangkok; despite the ever-present touts from cyclo drivers, counterfeit book sellers, and Juicy Fruit-peddling street children, it has evolved into "backpackers central" with the best prices in town for accommodations and tours. It's mainly on De Tham Street, between Pham Ngu Lao and Bui Vien streets, and the cheap hotels are all along these three thoroughfares and in the small alleys that crisscross them. Rooms at budget-end hotels, about 80 percent of the 100 or so lodgings in the area, cost an average of $7-$15. Rooms in the $7-$8 range are with fan only, but $10-$15 will get you air conditioning. There is also a growing number of nicer, slightly upmarket hotels that charge $15-$40; these offer amenities such as air conditioning, bathtubs, and satellite TV. You'll want to consider the family-style Guesthouse 127 (127 Cong Quyen Street; tel. 8/836-8761, fax 8/836-0658), a slightly aging, 15-room hotel of the typical concrete variety, which makes up in character what it lacks in decor. For $7-$20 a night (depending on the room), lovable owner Madam Cuc will put you up and feed you home-cooked meals that -- amazingly -- are included in the price. For luxuries like satellite TV and minibars, the shipshape Hanh Hoa Hotel (237 Pham Ngu Lao Street; tel. 8/836-0245; fax 8/836-1482) charges just $25 for deluxe rooms; and while the hotel is small (13 rooms), its units are large. Alternate choices nearby include the friendly Mini Hotel Cam (40/31 Bui Vien Street, tel. 8/836-7622), sitting dead center along a solid strip of about 20 tall and narrow concrete "mini-hotels." This 15-room, clean, quiet, five-story hotel costs $7/night with fan, or $10-$15 with air conditioning. An upmarket choice is the plush Giant Dragon Hotel (173 Pham Ngu Lao Street; tel. 8/836-4759, fax 8/836-7279), a shiny, neon-lit place with 34 well-appointed rooms for $15-$25/night. All have air conditioning and satellite TV. Nearby are excellent restaurants such as Zen (175/6 Pham Ngu Lao Street), where for under $2 you can fill up on fresh vegetarian spring rolls and the best guacamole this side of Mexico. The oddest sight: the famed Cu Chi tunnels, a vast underground network of secret passageways utilized by the Vietcong against French and American forces. Agencies like Kim Cafe or Sinh Cafe (see "Getting Around") in Saigon charge as little as $4 for a full-day excursion (add a $4 entry to the tunnels), including a stop at Tay Ninh for noontime mass at the striking Cao Dai Temple. The religion is a unique and colorful blend of Buddhism, Confucianism, Taoism, Christianity, and Islam. The Mekong Delta One excursion not to be missed is a journey into the Mekong Delta, the "rice basket" of Vietnam. Boating through the narrow canals offers an up-close glimpse of life on the Mekong River and its countless tributaries. Visit incredible "floating markets," snake farms, and quaint rural villages, or stop to chat about Buddhism with the friendly monks at one of the delta's abundant Khmer-style temples and pagodas. Nominal food costs aside, all-inclusive two-day/one-night programs cost as little as $18 per person, while more extensive three- and four-day trips cost from $27 and $50 respectively. Delta tours can be booked at one of countless travel agencies in Saigon (about 30 or so in the Pham Ngu Lao area alone; see above). Dalat North from Ho Chi Minh City, many head for the cool mountain climate of Dalat. Prized as the "Jewel of the Central Highlands," Dalat boasts the outdoor beauty of the Adirondacks, with all the honeymoon kitsch of the Poconos or Niagara Falls. Visit the bizarre Valley of Love to catch Vietnamese cowboys decked out in chaps and spurs, or pay the 30¢ admission to visit the other-worldly Hang Nga Guesthouse & Art Gallery (3 Huynh Thuc Khang Street, tel. 63/822070). The architecture at this Disneyesque attraction features a giant wire spider's web in the courtyard and one building in the shape of an immense concrete giraffe! At the tranquil Lam Ty Ni Pagoda, share a cup of tea with Vien Thuc, an eccentric Zen monk who draws visitors from all corners of the globe. Possibly Vietnam's most prolific artist, his provocative "instant paintings" sell for a mere $2. Dalat has a treasure trove of hotels in the $5-$10 range and plenty of charming villas in the $20-$50 range from its days as a French hill station. A delightful family-run inn, the Hotel Chau Au Europa (76 Nguyen Chi Thanh Street, tel. 63/822870, fax 63/824488), offers comfy and charming doubles for $25-$35; it's close to the center of town but tucked away so you can sleep peacefully at night. For the bottom end of the budget hotels, try the 12-room Highland Hotel (90 Phan Dinh Phung Street, tel. 63/823738), a nondescript concrete building whose basic rooms are $4-$6 for singles, $7-$8 for twins. Rooms can also be booked at the bizarre Hang Nga Guesthouse (described above), whose funky little twin units rent for $29-$60 and are charming in their own way. But as the Hang Nga doubles as a tourist attraction, it lacks privacy. Dalat can be reached by the Open Tour buses discussed earlier, by private car, public bus, motorbike, or even bicycle; there is no train service. It takes about six hours to drive. Hoi An, Hue, and points north The charming, historic town of Hoi An is a place to linger amid quiet streets, a sixteenth-century Japanese covered bridge, and well-preserved examples of Chinese and French architecture. Incredibly, this little town has close to 100 expert tailor shops that can fit you in hours for anything from a silk kimono to a Chinese smoking jacket -- and for less than the material alone would cost in Hong Kong. Hoi An's local delicacy is cao lau, a delicious noodle dish prepared with fresh vegetables and sliced pork. Most local eateries serve it, but for ambiance, the soft-lit Yellow River Restaurant (38 Tran Phu Street, tel. 510/861053) cannot be beat. Another gem is the Faifoo Restaurant (104 Tran Phu Street, tel. 510/861548), which serves savory cao lau as part of a laudable $3 full-course dinner. After dark, stop in at the excellent Tam Tam Cafe & Bar (110 Nguyen Thai Hoc Street, tel. 510/862212) for a game of billiards in a restored tea warehouse. The delightful 12-room Vinh Hung Hotel (143 Tran Phu Street, tel. 510/861621, fax 510/861893), an atmospheric old Chinese trading house, has standard rooms for $20, or courtly suites furnished with classic Chinese antiques for $45. Or try the brand new and quite snazzy 24-room Pho Hoi 2 Hotel (Cam Nam Bridge, tel. 510/862628, fax 510/862626), which offers comfortable fan rooms from $8, or $18-$35 with air conditioning (ask for a river-view room). Stop by Danang to see the superb Cham Museum (entry $2), or travel out to the Marble Mountains on the way to China Beach, immortalized by the TV series. Not far from the extravagant Furama Resort ($160-$500 a night!), the Non Nuoc Seaside Resort (tel. 511/836215, fax 511/836335), right on the beach, is an excellent value at $10-$15, or $27 with sea views. North from Danang, over breathtaking Hai Van Pass, is the ancient capital of Hue, where an impressive complex of monuments is preserved as a UNESCO World Heritage Site. A $3 boat trip along the scenic Perfume River will take you to the magnificent tombs of Vietnam's former emperors ($5 entry fee each). Military buffs will appreciate a day's sojourn from Hue out to the Vietnam War-era Demilitarized Zone, where $25 buys a full-day tour of the battlefields and relics. Hotels in Hue The popular Thai Binh is down a quiet street (10/9 Nguyen Tri Phuong; tel. 54/828058, fax 54/832867); it offers basic twins in a concrete structure for about $10-$15, or larger rooms with bathtubs for $20-$25. There are nice little balconies on each of the five stories to sit and eat or sip a coffee. Or try The Guesthouse (5 Le Loi Street, tel. 54/822155, fax 54/828816), a classic old French colonial villa right on the banks of the Perfume River. The grounds feature well-kept gardens, and rooms start at $25. Hanoi and the north Vietnam's capital and political center, Hanoi ranks among the most pleasant cities in Asia. It boasts a distinctly Parisian ambiance, yet along the 36 ancient streets of the picturesque Old Quarter you'll find a Chinese-flavored charm. After seeing the lakes, parks, museums, and impressive architecture, stop to visit one of Vietnam's best free tourist attractions, the embalmed body of Vietnam's beloved "Uncle Ho" at the massive Ho Chi Minh Mausoleum. Don't leave town without taking in a performance of Hanoi's extraordinary water puppets ($2) or sampling the delectable cha ca fish cakes at acclaimed local eatery Cha Ca La Vong. Guesthouse/cafe/tour operators like TF Handspan (116 Hang Bac Street, tel. 4/828-1996, fax 4/825-7171) and the Queen Cafe (65 Hang Bac Street, tel. 4/826-0860, fax 4/826-0300) offer lodging for less than $10, and are also excellent places to book day trips to the Perfume Pagoda ($17), a remarkable complex of Buddhist temples on the outskirts of Hanoi. One of the city's most unique lodgings is the Ho Tay Villas (West Lake, tel. 8/047-772, fax 8/823-2126), housed in an enormous former Communist party guesthouse about three miles north of downtown. Rates of $35-$40 are a relative bargain for the experience. More central is the 32-room Dong Xuan Hotel in the Old Quarter (26 Cao Thang Street, tel. 4/828-4474, fax 4/824-6475), popular with the backpacker set. Fan-equipped rooms cost just $4-$6; they're $7 with air conditioning. Nearby, the Van Xuan Hotel (15 Luong Ngoc Quyen Street, tel. 4/824-4743, fax 4/824-6475), also gets a steady stream of budget travelers. Basic doubles with air conditioning cost $10, and those with more space and a private balcony cost $15-$25. Cafes in Hanoi also offer tours to UNESCO-protected Halong Bay, one of the world's most spectacular natural monuments. Two- and three-day all-inclusive packages to tour the 3,000-plus islands and grottoes are attractive, costing from $24 and $38 respectively -- prices that are hard, if not impossible, to beat on your own. Vietnam offers so much for so little. Where else can you surf the net at cyber cafes for 6 per minute, find exquisite lacquerware boxes for $1, or stumble upon world-class paintings by undiscovered artists for less than $50? Those lucky enough to visit revitalized Vietnam will find it all, while discovering a vast and varied blend of traditional culture, strikingly beautiful landscapes, and some of the world's most hospitable hosts. Vital Numbers VISAS: Embassy of Vietnam, 1233 20th St. NW, Suite 400, Washington, D.C. 20036 (tel. 202/861-0737, fax 202/861-1297); 30-day tourist visas cost $65. Phone Numbers: Country code 84; city codes have two, three, or four numbers; local phone numbers have six or seven digits. Thus, to call Ho Chi Minh City (city code 8), dial 011-84-8 and seven digits. When calling from one city to another within Vietnam, dial O + city code + number. AIRFARE: Round-trip excursion: New York to Ho Chi Minh from $804. Los Angeles to Ho Chi Minh from $714.

Inspiration

Amsterdam's Eastern Docklands

Not too long ago, Amsterdam's Eastern Docklands was the turf of squatters, prostitutes, and drug dealers. Today, the loosely defined region also known as the New East, the New Amsterdam, or Eastern Islands has become more of a destination for modern-design junkies. The area's man-made islands and peninsulas--named Java-eiland, KNSM-eiland, Sporenburg, Borneo-eiland, Veemarktterrein, Abattoirterrein, and the Oostelijke Handelskade--were constructed in the late 19th century and thrived up until the 1970s, when shipping was diverted to the west of the city. But in the late '80s, Amsterdam hatched an ambitious plan for the region, primarily in response to its chronic housing shortage. Consider it a success: In the past decade the Docklands has blossomed into what's now a colorful, densely built mishmash of gentrified warehouses, modern canal houses, and quirky, eye-catching bridges. Each of the smaller islands and peninsulas has a unique character. For example, the Oostelijke Handelskade is filled with spruced-up warehouses. The narrow Java-eiland feels like a mini-Venice, with four waterways that transect it. And the KNSM-eiland features classic buildings with a twist: One highlight includes a massive, rounded wrought-iron gate designed by Antwerp artist Narcisse Tordoir that's considered a triumph of public art. The gate scales the entire height of an eight-story building that resembles an Italian opera house in the island's Barcelona Square. The best way to get a sense of the place is to take a tour. Rederij Lovers has two-and-a-half-hour architecture tours, via boat, which are currently only offered in English for groups over 20 and depart every Sunday afternoon. Alternately, Arttra and Bakker & Bakker both lead English-language walking tours for smaller groups. However, it's far cheaper--and more fun--to go off on your own: ARCAM, the Amsterdam Center for Architecture, sells a helpful map with noteworthy sites on it. Architecture is definitely the main draw. Check out the Scheepstimmermanstraat (Shipwright Street) on Borneo-eiland. Nine years ago, 60 narrow plots of land were parceled out to buyers, each of whom was encouraged to use a different, innovative architect. Though each home is on the water, measures exactly the same width, and incorporates tall windows, the designs are remarkably varied. From afar they come off like a standing row of deconstructed dominoes. On the nearby Eastern Dock, be sure to visit the copper-clad NEMO National Center for Science and Technology, a museum that is a large-scale approximation of a ship's bow, and Muziekgebouw aan 't IJ, Amsterdam's newest concert hall. Opening this summer, the hall will feature a mix of opera, classical, contemporary, jazz, and electronic music. As one would expect in a neighborhood with a lot of cutting-edge architecture, there are a number of design-centric boutiques. Many of them are in one small stretch of the KNSM-eiland, so it's possible to spend an hour or two window shopping. Pol's Potten sells bright and functional home and garden accessories; Dominio has a whimsical collection of Italian clothes, furniture, and housewares. The five-month-old Lloyd Hotel allows travelers to make the Docklands more than a day trip. Built in 1921 to house Eastern Europeans as they awaited ships to emigrate to South America, the Lloyd was converted into a juvenile prison in 1964. Now the 116 uniquely designed rooms--some of which used to be former cells--showcase Dutch furniture and cost between $100 to $380 (though only 14 are at the lowest price). And the Lloyd's bright, modern Snel Restaurant has long hours, from 7 a.m. to 1 a.m. The area's most famous new restaurant is Fifteen, an outpost of celebrity chef Jamie Oliver's London flagship. Open since December, the restaurant (which is located in a huge warehouse on the waterfront) isn't cheap, but the adjoining trattoria has a similar style and decently priced pasta and risotto à la carte. Given the Docklands' seafaring roots, a more fitting place to eat is in one of the several restaurants housed in boats. Once a Ukrainian vessel used for shipping, Odessa is now a French/international restaurant. Sip an Odessa Special cocktail ($8; vodka, crème fraîche, champagne) in the low-ceilinged below-deck lounge, or, if weather permits, dine outside. Also in a ship--a barge, to be precise--Einde van de Wereld (End of the World) serves humble food cooked by former squatters, on Wednesdays and Fridays from 6 p.m. For a picnic in one of the Docklands' many parks, stop by Roos en Noor, a deli in De Walvis, an office building that resembles a beached whale. Dishes like goat cheese quiche, Vietnamese salad with peanuts, and Thai curry are priced by weight. A day of high-design hopping is best finished by revisiting the Docklands' wild roots. For that, head to Azart, an eccentric, Felliniesque cabaret boat--also known as the Ship of Fools. A man named August Dirks is the unlikely captain of a motley crew of performers. The boat, only open on Fridays from 11 p.m., has burlesque theater and cheap drinks. If only the boat would take you back to your hotel.... Getting to the Eastern Docklands Amsterdam's main train depot, Centraal Station, is practically on the doorstep of the Eastern Docklands, so it's feasible to walk to where the neighborhood starts--though the wind can be relentless. Beginning in June, a tram (#26) will start running from Centraal Station to the area. Another option is to arrive by water; two ferries run a route every 20 minutes from Steiger 8 (Pier 8) behind the station and drop you off at Java-eiland. It's a 10-minute trip and costs $1.30. Alternately, bus 42 heads from the station to the Oostelijke Handelskade, then Java-eiland and KNSM-eiland; night bus 359 takes over running the route from midnight to dawn. You'll need to buy a strippenkaart, a card priced according to how far you travel. For more information, consult the transit authority (gvb.nl, 011-31/20-460-0606). Operators   Rederij Lovers 011-31/20-530-1090, $25 including coffee, tea, and cake   Arttra 011-31/20-625-9303, $144 per hour per group   Bakker & Bakker 011-31/20-683-6359, $102 per hour per group Lodgings   Lloyd Hotel Oostelijke Handelskade 34, 011-31/20-561- 3636, lloydhotel.nl Food   Odessa Veemkade 259, 011-31/20-419-3010, three courses $35   Einde van de Wereld next to Javakade 2, 011-31/20-419-0222, cash only, dishes from $7   Roos en Noor Baron G. A. Tindalstraat 148, 011-31/20-419- 1440, dishes $2-$3 per 3.5 oz.   Fifteen Jollemanhof 9, 011-31/20-509-5011, à la carte plates average about $26   Azart Azartplein 117, no phone, azart.org, beer $1.90, no cover Attractions   NEMO National Center for Science and Technology 011-31/20-531-3233, e-nemo.nl   Muziekgebouw aan 't IJ Piet Heinkade 1, 011-31/20-788-2010 muziekgebouw.nl   Po's Potten KNSM-laan 39, 011-31/20-419-3541   Dominio KNSM-laan 301, 011-31/20-419-0546   ARCAM Prins Hendrikkade 600, 011-31/20-620-4878, Tues.-Sat., 1 p.m.-5 p.m., maps $9.60

"No-Name" Car Rentals

Why do the big names so dominate the rental car industry? One reason: When people are investing their safety in a used car they've never driven before, they want to be reassured of the maintenance and quality standards of a trusted national brand. These brands therefore charge a certain premium for such peace of mind. But in many markets, better deals are frequently available at hundreds of small, no-brand-name independents--away from the airports--that are regulated and consistently provide dependable vehicles. No-names can offer cheaper rentals in part because they don't pay the heavy government fees and taxes imposed at airports. They also recognize that the public comes to them for one reason - discounts. If they don't deliver, most can't stay in business. With a little bit of knowledge, you can steer clear of the shysters and choose a money-saving auto rental for those trips when an independent firm will meet your needs--and it will do so much of the time. "There are top-of-the-line, world-class companies and there are dogs-companies you wouldn't want your daughter, wife, or parents to be renting from, just like in any business," says Neil Abrams, founder of Abrams Consulting Group, which advises auto rental operators around the globe. "But just because it's not a household name, one can't infer it's an inferior product. Many independents have late-model, low-mileage cars." Even now, word about these no-name agencies isn't widespread; all of them combined still handle only a small fraction of the business raked in by just one of the majors; still, during 2001, Auto Rental News reported 7,820 independent car rental locations in the United States, with 107,192 cars in service and estimated revenues of $1 billion. Prices at some of the majors have been climbing even as post-September 11 travel declined. Hertz hiked its weekly rates by approximately 26 percent last December, and other companies such as Avis also increased rates. Not long after, the Chicago Tribune quoted an Avis spokesman as saying prices had been "irrationally low" for months. The message seemed clear: People who rent cars from the largest firms should expect to pay more. Our own findings We compared prices in Chicago as well as in opposite corners of the country, Fort Lauderdale and Seattle. Our Internet research focused on booking an economy car from March 7 to 13, more than a month in advance. This lead time should have helped ensure bargains at the major agencies, which use a computer pricing system known as "yield management" (altering rates automatically based on existing reservations - meaning the earlier, the cheaper). Still, the best-known names had a hard time competing with the small independents. In Fort Lauderdale, the base price for an economy car was $244 at Hertz, $199 at Dollar, and $196 at Enterprise. But a single-location, 150-car operation called Bay Auto Rental, near the airport, charged only $134. Another independent, Sunshine Rent-A-Car, asked even less-$119. And the lowest price we found was at InterAmerican Car Rental, a larger independent with locations in several major Florida cities. InterAmerican's base rate: $104, a savings of $140 over Hertz. The story was similar in the other cities. In Seattle, Hertz wanted $294 for its economy cars and Dollar asked $217. Enterprise was more competitive, quoting $124. But the rock-bottom prices we found were still at the small off-airport firms. Express Rent-A-Car gave rates between $99 and $119 and Ace Extra Car Discount Rentals charged just $116. The difference between Hertz and Ace Extra: $178, or more than 60 percent. And in Chicago, Hertz, Avis, and National all quoted rates at or above $200. Two small agencies called Rent-Rite and Ace Rent-A-Car asked $129 and $139, respectively. Payless, a prominent international brand, offered $132. What you get The vehicles we saw during unannounced lot inspections appeared clean, well maintained, and surprisingly new. At Bay Auto Center in Fort Lauderdale, for instance, customers mostly drive 1999-2001 model-year cars, and the fleet even has 2002 editions mixed in, says owner Jeff Burruano. The average odometer reading is 15,000 to 40,000 miles. "The market requires that independents have brand-new to one-or-two-year-old cars," says Mickey Vergillo, the owner of Seattle's Ace Extra Car Discount Rentals. "Ours have very low mileage. And we usually sell them before they reach 30,000 miles. Of course, you don't have quite the selection or the high-end cars you do with the major brands." The owners of both Bay and Ace Extra say they take pride in offering good customer service. "We have three operators on the phones 24 hours a day, seven days a week. We just had a woman call to say she had broken a key in the car door lock," Vergillo explains. "I paid to have it fixed. It cost me $204 and it was a $230 rental. So I lost money on that one." With small fleets, the no-names operate much closer than large companies to the edge of financial disaster. "A few bad incidents with rentals can put them out of business, or even a lawsuit. They're gone," points out Abrams, the consultant. "The smaller you are, the more protective you have to be of your assets." For consumers, that protectiveness means a few more restrictions at the no-names. The most frequent of them is distance limitations. In an example typical (but not universal) among no-names, Bay Auto Rental allows customers to take its cars only a limited distance from Fort Lauderdale - as far south as the Florida Keys and as far north as Orlando, with 200 free miles a day. Those who go beyond these limits pay a steep price: 25: a mile. Then, of course, there's the issue of one-way rentals, which are out of the question with single-location no-names. Finally, there are plenty of horror stories about people who got stuck with lemons after they left the rental lots - which can happen to anyone who doesn't exercise a bit of caution. Overall, though, consultant Neil Abrams believes customers are shielded against the rip-off artists. "The independents have to be licensed," he says. "It varies by state, but in general the states do regulate the car rental industry." State regulations usually include minimum insurance requirements and statutes mandating full disclosure of restrictions on travel and mileage. The best protection: Ask about restrictions, inspect the car before leaving the lot, and read the contract carefully before signing it. Finding the no-names One of the best Web sites for finding a no-name is BreezeNet (bnm.com), which lists rental car firms at and around 65 major U.S. airports, including some of the small off-airport companies. BreezeNet also has car rental information for 37 smaller airports, from Burlington, Vermont, to Omaha, Nebraska, to Lihue, Hawaii. It also includes a listing of last-minute specials from big-names such as Hertz and Alamo, special pages devoted to cars in Florida, California, and Canada, as well as for college-age consumers, van and SUV rentals, and ski-area vehicles--with discounts provided. And many firms, large and small, offer discounts of up to 25 percent simply for booking through BreezeNet. Another Web approach is TravelNow (travelnow.com). By clicking on the "drive" tab at this site, travelers can find auto rentals in more than 20 major cities, including options at many independents. And, don't forget the Yellow Pages!