'A classy spa doesn't guarantee classy clients'
Our anonymous confessor has been a massage therapist for six years, including the past three at a spa inside a premier hotel in Las Vegas.
A spa is not a "massage parlor"
The most common question massage therapists get asked is whether we are propositioned. Being a professional, I usually give a vague answer and move on. The truth is, it happens all the time. Las Vegas is a place where people feel they can disregard boundaries, but if you get a massage in a spa at a major hotel, rest assured your therapist is not a prostitute. The insinuation is a huge insult. That hasn't stopped people from making offers ("I'll give you $100 to finish me off"), exposing or even touching themselves, or grabbing me. If you do anything along these lines, realize that everyone on the hotel staff will know about it before you've left the spa, that your massage will come to an abrupt, unhappy ending--and yes, you will pay for the full hour!
Hygiene, hygiene, hygiene
We are happy to massage you after you've spent two hours in the gym...once you've showered. If you have something contagious, such as athlete's foot, disclose it up front. Likewise, it is never OK to come in for a massage in the throes of the flu. Your body aches and a massage sounds heavenly, but it's wrong to expose your therapist and other guests to a disease. We are paid a commission for each massage, and when we're sick, we have no income. And FYI: Your flu symptoms will feel much worse in the hours following a massage.
You're sharing the facilities with others, so shut off your cell phone. And due to the revolting behavior we sometimes witness, it needs to be said: Don't be disgusting. I'll skip the graphic details, but suffice it to say guests have done things in the showers and the whirlpool that are so unsanitary it's necessary to shut them down. A classy spa doesn't guarantee classy clients.
Tips are not comped
Hotels offer high rollers complimentary gifts, or comps, in the form of casino credits, rides in hotel limos, meals, and spa treatments. The comp covers the service, not gratuities. Tips are a big part of our income, and it baffles us when comped guests fail to tip. What's $25 when you've just had a $120 massage at no cost? (The standard tip is around 20 percent, preferably in cash or casino chips, and you can put it in an envelope at check-out or hand it directly to us, whichever you prefer. Tipping with a credit card is typically fine, but some spas add tips to our paychecks and deduct taxes.) Beware that some spas automatically add a gratuity to non-comped guest bills. The spa should disclose this when your appointment is booked and again upon check-in. However, if you really appreciate the work (say, the migraine that's been plaguing you disappears) give a little extra. Only part of the automatic gratuity makes it into my hands; the rest is spread among changing room attendants and the concierge.
When we say deep...
Many guests, men in particular, don't think a woman can give a good deep-tissue massage. They'll even cause a stink when there's no male therapist available. Big mistake. That female therapist will likely go to the extreme and give you a painfully deep massage. (We know what hurts.) The guest usually whines that the pressure is too much-or is too macho to admit it, and spends what should be a blissful hour in wretched discomfort. For that matter, guests who try to direct their therapist's every move will likely end up disappointed. Have faith that your therapist is qualified to know what needs work and what doesn't.