Continental Airlines said today that it will allow customers to change flights online if their flight is affected by disruptions, such as severe weather. Until now, passengers had to rebook themselves either by waiting on hold at 800/523-3273 to speak with an agent or wait in line at the airport. You can even waive change fees or handle other complex situations online, says the airline.
At airports where wireless Internet is available, or for travelers who have Web-enabled phones and PDAs, this announcement is great news--and will hopefully inspire copycat moves by other airlines. In a summer of delays, it's nice to hear an airline actually do something--even something small--to improve the situation.
Earlier: Kudos to Continental from Budget Travel editor Erik Torkells.