Hotels: Bedtime stories as a new perk?

By Liz Ozaist
October 3, 2012

I don't know about you, but I can't remember the last time someone read me a bedtime story. It used to be one of my favorite things as a kid, particularly when I could talk my grandfather into doing it—almost every night.

Recently, big kids got the chance to relive the childhood pastime at the Andaz Liverpool Street, a Hyatt hotel that just opened in London. For a couple of weeks, they had a "Reader in Residence" (journalist Damian Barr) who read to guests free of charge.

Hotels are always trying to dream up some new quirky amenity. For example, The Benjamin—a luxury hotel in New York City—has a sleep concierge whose job it is to pick the perfect pillow for you. Will it be buckwheat or water-filled tonight?

I generally find these offerings a little too gimmicky, but I have to admit that even I was intrigued by the reader-in-residence program. What do you think? Would you sit by the fireside and let a total stranger read stories to you? For that matter, what would you like to see offered at a hotel?

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Test Drive: In-flight IM-ing on Virgin America

If its ad campaigns are any indication, Virgin America has big plans for its in-flight instant messaging service. The airline is apparently convinced that passengers will while away the hours gossiping, discussing breaking news, sharing musical recommendations—and, of course, finding true love only a few (previously inaccessible) aisles away. On a recent cross-country flight, it didn't happen that way. The IM service actually worked really well: It was instantaneous and easy to use, though the keypad was a little awkward for thumbing out your messages with the expected lightning speed. But ease-of-use is only half the battle. It turns out that the attractive woman sitting only two seats away from me wasn't the least bit interested in IMing—and didn't believe for a second that I was just trying to test the service. She was on to me. Rejected, I joined the jet-wide chat room, but there was no one there. For hours. So I toggled over to the TV chat rooms, where you can post comments about the channel you're watching and start a real-time conversation with your fellow travelers. When I saw that every TV chat room was empty, well...I decided to take drastic measures. Over the course of an hour in the CNN chat room, I took pot shots at Hillary Clinton, then George Bush, then Barack Obama—making sure to raise ire on all sides. While watching MTV, I first flamed Led Zeppelin, and then posted some truly heretical comments about the Beatles. The kind of stuff that makes rock fans of the male persuasion, especially, spew indignant best-band-ever trivia for hours. But no one said a word in defense of anybody. There was virtual silence. I finally tested the speed and reliability of the service by holding a long IM discussion with the empty seat next to me. I IM'd to myself for what must have been a half hour, picking up one keypad as I put down the other. At some point, I imagine, the attractive woman two seats away felt that she'd made a really wise decision. The technology on Virgin America is great stuff—the touch screen interface of the airlines' seatback consoles allowed me to order food when I wanted it, for example. I touch-selected a drink and a snack, swept my credit card through the slot at my seat, and the items were delivered in minutes. The airline didn't accept any cash on the flight. On-demand movie service apparently worked with the same cash-less ease, if the passengers around me were any indication. But I don't think the IM service can get a lot better—and right now, despite all the buzz and the great performance, it looks like people simply don't want it.

Airlines: Fresh hope for Alitalia

Italian national airline Alitalia received fresh hope for survival over the weekend. The European Union has announced that it will allow airlines to put on the auction block takeoff and landing slots that they don't use or that they can't turn a profit on. The new rules could help out Alitalia by allowing it to sell its airport slots—and perhaps even receive money for slots it has been forced to sell off in recent weeks. The Italian government attempted to save the airline with a 300 million euro "loan." But officials from the European Union say that the loan is unfair and in violation of international agreements. Meanwhile, there are reports that German airline Lufthansa might make an offer to buy about 49 percent of the airline. It might do so in partnership with at least one other airline, such as private Italian airline Air One. But, as of this weekend, officials from Lufthansa were saying "no comment." While this news is promising for Alitalia, I would remain nervous about booking with them until they actually receive cash. However, officials from the airline have a different view: Alitalia not only continues to operate normally, but, as of June 1st June, we will reintroduce a new non stop flight Los Angeles to Rome. In the meantime, the privatization process continues at Alitalia. [The airline] employs more than 17,000 people and involves many other businesses and workers in Italy. It's a strategic asset for Italy with a strong social relevance. And Italy itself remains one of the top destinations, worldwide. That explains all the talks surrounding us. Anyway, all parties involved (Unions, Board Members and Politicians) are fully committed to the success of the privatization process. Alitalia now is still controlled by the Minister of Economy of the Italian Government. It's realistic that the privatization process will be completed as soon the new Government is in place, meanwhile please continue to book and buy Alitalia. You'll find what some of our readers had to say about Alitalia in the comments on our recent blog post about the airline.