How Important Are Toiletries When You Choose A Hotel?

By Kaeli Conforti
January 12, 2022
June Jacobs Spa Collection
Courtesy June Jacobs

In an effort to help attract more guests, hotel chains across the globe have begun changing the quality of their toiletries, upgrading their shampoos, conditioners, body lotions, and soaps to top-shelf brands like Paul Mitchell and other high-end products typically found in pricey salons. An article by USA Today recently reported that Ritz-Carlton, InterContinental, and other Marriott brands like Courtyard, SpringHill Suites, TownPlace Suites, and Residence Inn are also getting on board. The folks at Hyatt have taken this one step further—in addition to upgrading their toiletries to high-quality bath and skin products from KenetMD Skin Care, Le Labo, June Jacobs, and Aromapothecary, they've also updated their in-room menus with healthier options that include smoothies, fresh juices, and well-balanced portions. Their new service, Hyatt Has It, also allows guests access to essential-but-often-forgotten items like makeup remover wipes, slippers, and shower caps (complimentary) as well as larger items like phone chargers, curling irons, yoga mats, and steamers (available to borrow or buy).

I recently stayed at the Marriott Residence Inn Mont-Tremblant where I was given small bottles of Paul Mitchell shampoo and conditioner. Did I love those little luxury touches and the way my hair looked? Yes. Would I purposely book my next hotel stay at a Marriott Residence Inn because of it? Probably not. But maybe that's just me.

What do you think? Do the types of toiletries offered by a hotel factor into where you book or do other, larger details like hotel location and overall price matter more in your final decision? Would a certain brand of shampoos or soaps be enough to ensure your loyalty to a specific hotel chain? Sound off below!


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