Is Disney's New Disability Policy Fair?

By Robert Firpo-Cappiello
October 1, 2013
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Courtesy <a href="http://mybt.budgettravel.com/_Disneyland-Anaheim-Ca/photo/9389988/21864.html" target="_blank"> kego520/myBudgetTravel</a>

Remember being outraged at the news that some wealthy vacationers were taking advantage of Disney World and Disneyland's disability program? Back in May, it was revealed that some deep-pocketed parents were ponying up five figures to hire disabled guides to get their kids to the head of the lines at popular Disney attractions. (At the time, Budget Travel responded to the nasty news by offering The Right Way to Cut in Line at Disney World and Other Theme Parks.

This fall, Disney is rolling out a new program intended to continue helping guests with disabilities enjoy the parks, but hopefully limiting the opportunities for abuse. In a statement last week, Meg Crofton, president of Disney's parks and resorts, said, "Unfortunately, our current program for providing access to attractions for Guests with disabilities has been abused and exploited to such an extent that we are no longer able to effectively sustain it in its present form."

Back in May, when the "scandal" broke, I pointed out here that Disney's FastPass program already offered great line-skipping access—for free—to any guest who wanted it. Turns out Disney's new program for guests with disabilities is quite similar to its current FastPass program: Guests with disabilities will be issued a Disability Access Card, allowing them to obtain tickets marked with a "return time" when they can enjoy an attraction with a shorter waiting period.

TALK TO US! We want to know what you think of Disney's new disability policy. Will it provide guests with disabilities with the same TLC they once had? Or have a few bad apples spoiled the program for everyone?

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The Right Way to Cut in Line at Disney World and Other Theme Parks

We here at Budget Travel were pretty disgusted by the recent New York Post's story about wealthy Manhattanites hiring disabled "black market tour guides" to pose as family members at Disney World. The benefit? For $130 per hour—or more than $1,000 per day—up to six of the disabled guide's "family members" can cut in line at popular rides such as It's a Small World and Pirates of the Caribbean, while the less fortunate wait, sometimes more than two hours, for their turn. The practice is, of course, not endorsed by Disney, and takes advantage of the park's sensitive policy toward disabled guests. While we share the revulsion just about everyone else feels about this illicit scheme, we're also a little puzzled. For one thing, major theme parks handle long lines really well, and increasingly keep them moving along briskly or keep folks entertained while they wait. Some of my friends have even told me that the whole line-wait experience is, for them, part of the fun. Not sold on that idea? Well, theme parks like Disney, Universal, Six Flags, and Busch Gardens offer express pass programs that can get you to the head of the line for free, or for a (relatively) modest fee. Here, details about the pass programs at some of the most popular parks. Think of this as your theme park cheat sheet (or, make that your NOT-cheat-sheet): Walt Disney World Magic Kingdom. FastPass is free, but distributed only on a first come, first served basis at machines around the park. You get to skip the line within specified times printed on the pass. Six Flags Great Adventure. Flash Pass starts at $43. A beeper alerts you when it's your turn to board select rides. Universal Studios Florida. Express Plus Pass starts at $20 but is free if you stay at an on-site hotel. It lets you skip lines at select rides. Busch Gardens Tampa Bay. Quick Queue starts at $20 and lets you skip lines at select rides. TALK TO US! Do you have favorite strategies for beating the lines at theme parks? We'd love to hear them, and might share them in an upcoming Budget Travel story!

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