Obese passengers on United flights may now need to buy a 2nd seat*

By Kate Appleton
October 3, 2012

Effective today, United Airlines has a new policy for obese travelers: they must buy a second seat on a subsequent flight if the plane is full, or agree to move to a pair of empty seats (at no additional charge) if the plane has ample space available.* United's new guidelines are similar to those already in place at Delta, Southwest, and other carriers, as reported by Bloomberg News.

Who are these "passengers requiring extra space"? United defines the obese as being unable to fit into a single seat in the ticketed cabin; unable to properly buckle the seatbelt using a single seatbelt extender; and/or unable to put the seat’s armrests down when seated.

Any obese person who refuses to comply will not be allowed to board the flight. The fare for the second seat will be the same as the fare paid for the original seat—even if the second ticket is purchased on the day of departure when, as United notes, fares are normally higher. Find out more about just how United's policy works by reading the FAQ section.

Robin Urbanski, a spokeswoman for United's parent company, told reporters that the Chicago-based airline decided to introduce this policy after receiving hundreds of complaints annually from passengers.

Sharing cramped coach quarters with the obese has been a touchy subject among Budget Travel readers—an earlier blog post asking whether obese passengers should pay more to fly generated 371 comments.

What do you have to say about United's new policy?

*UPDATE on 4/16: Differing news reports and reader Fat Flyer's comment prompted me to follow up via email with Robin Urbanski to clarify how the policy is being implemented. She outlined the following steps in response to an obese passenger:

1) Check to see if there are 2 adjacent available seats on the flight.

2) If there are no available coach seats, but there are empty business or first class seats, give the obese passenger the option to purchase an upgrade, or offer the upgrade to a frequent flier on the plane who has the status to be upgraded and would then make an additional seat in coach available for the obese person.

3) If the upgrade is not available/not desired, the passenger must deplane and will be bumped to a subsequent flight with 2 available adjacent seats—still at no additional cost.

4) Purchasing a second seat is required when there are no available adjacent seats on a subsequent flight and/or if the customer wants to guarantee that he/she will be on a flight.

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This weekend: New Orleans' other huge party

It's no understatement that this city knows how to party. (After all, there is nothing understated about Mardi Gras.) And this weekend is no exception, as the French Quarter Festival kicks off for the 26th time. The three-day festival boasts 150 live music performances, 450 musicians, 18 stages, and 60 booths for food and drink, all with a block-party atmosphere as people stroll around the French Quarter. New this year is the "Louis-Louis Pavilion Stage" along the riverfront, named for native sons Louis Armstrong and Louis Prima. (The Zydepunks, among other acts, will play there). Most of the performers are locals, and there's going to be a show for every taste—jass, salsa, gospel, Cajun, funk, and so on. Oh yeah, and there's food! Local vendors ranging from Abita beer to The Praline Connection will be serving food and drinks (see full list, with prices, here). New Orleans' art world will be represented, as well, with local artists selling their wares in the French Quarter and in area galleries. The festival attracted 435,000 visitors last year—that's quite the block party. The festival is free; most food items are between $5 and $7. For more information, call 504/522-5730 or go to fqfi.org.

What lies ahead for airport security this year

The TSA's goal is to lift the restrictions on carrying liquids, aerosols, and gels aboard aircraft. Toward that end, the TSA has been rolling out new luggage screening machines that can tell the difference between a harmless drink and a deadly explosive. Already, about 500 of these AT X-ray machines have been installed. That number should be doubled by year-end. By fall 2009, the TSA hopes to get rid of its rule that you must carry all of your liquids in a single clear bag. For a brief period, you'll probably still have to place all of your liquids in a plastic bin separate from your laptop and carry-on bag when passing through airport screening machines. By next winter, the TSA hopes to lift its size restrictions on liquids, which now limit the carry-on size to 3.4 liquid ounces. The timetable depends on how quickly software updates can be installed on all of the machines and how quickly TSA agents can be trained to use the machines correctly. Officials with the British counterpart to the TSA, the transport ministry, have made a similar pledge. Another change is to move the baggage screening machines from airport terminals, where they clutter the floor, and put them off-site. So-called "in-line" machines at the Las Vegas and Atlanta Hartsfield-Jackson airports can test bags for explosives without requiring the physical handling of each bag. Las Vegas airport, for once, has embraced the change because it can use the freed-up terminal space to add more slot machines for waiting passengers to use. (For a video explanation of the new baggage inspection system, see below.) A related change is to replace metal detectors with whole-body image scanners. This will add additional security, says the agency. In other news: This summer, online travel agencies, such as Expedia, and the online ticketing sites of major airlines will all require you to submit your birth date and gender when buying plane tickets. This is another measure to help identify passengers correctly. The TSA continues to test improved airport security procedures at Baltimore Washington International airport's terminal B (for primarily Southwest Airlines customers). If popular, the methods tested at BWI airport will be adopted elsewhere in the country. One of the interesting techniques is that the TSA officials are all equipped with wireless walkie-talkies and earpieces, like store clerks in some department stores and restaurants now have, to communicate with each other without having to shout loudly. Surveys have shown that passengers get stressed out by the noise of barking TSA officials, and travelers who have passed through BWI's terminal B say they appreciate its relative quiet. The airport has also introduced "soothing" ambient music and "mood" lighting to make the process feel less stressful. For details, visit the TSA's Checkpoint Evolution online tour of the security checkpoint. Small airports may not see the technology rolled out as quickly as major airports, and hand-held liquids scanners may be around for some time. Here's a video explanation of the in-line luggage screening system: