One "STEP" Every American Can Take to Stay Safe Overseas

By Robert Firpo-Cappiello
November 25, 2015
Lonely Planet - Paris, Ile-de-France
Lonely Planet

For the second year in a row, The U.S. Department of State has issued a worldwide travel alert just as the holiday season is approaching. Last December, of course, it was in response to the hostage crisis in Sydney. This year the alert cites the threat of attacks from ISIS/Daesh, Boko Haram, and isolated terrorists in the wake of recent attacks in Paris, Beirut, and Mali, and the downing by ISIS/Daesh of a Russian plane over Egypt.

Besides general common-sense travel tips, such as avoiding public demonstrations and crowded hubs and staying up-to-date on local news and warnings from the country or municipality you’re visiting, the State Department recommends one very concrete "step" every American travel can easily take: Sign up for the Smart Traveler Enrollment Program (STEP) to receive travel alerts, find help in an emergency, and use the Smart Traveler app to access maps and the locations of U.S. embassies. We want you to continue traveling, and we urge all Budget Travelers to enroll.

TALK TO US! Has the State Department’s Smart Traveler Enrollment Program or Smart Travel App helped you in an emergency overseas?

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How to Save 30 Percent on Holiday Flights

Haven’t booked your Christmas or New Year’s travel yet? Don’t despair: There may still be bargains to be found. Our friends at Hopper.com, whose data science team analyzes trends to predict the best times to book and fly, tell us that flying on the Monday before Christmas, December 21, can save you up to 30 percent compared with flying later that week. (It’s also possible to save big by departing on Christmas Eve and either returning Christmas Day or on or after January 5.) New Year’s travelers can save up to 25 percent by flying on New Year’s Eve or New Year’s Day. TALK TO US! Have you found airfare savings by being flexible with your departure/arrival dates this holiday season?

Travel Tips

Resources for American Travelers in France

We stand in solidarity with the brave citizens of France and with those affected not only by acts of terror in Paris but also the unthinkable attacks in Beirut and with all those who continue to suffer in the ongoing conflict in Syria. In the firm belief that the world continues to move forward toward a more peaceful and just future for all, we offer safety tips from the U.S. State Department for U.S. travelers: The State Department urges U.S. citizens traveling abroad to maintain “a high level of vigilance,” which includes being aware of local events, monitoring media and local news sources, and when appropriate, limiting activities to the essentials. Airports and train stations in France are open, but travelers can expect delays because of heightened security measures. Contact transportation companies (airlines, railroads) to stay up to date. Some border points may also be subject to heightened security and restricted movement. If you’re planning on using public transportation such as buses, the metro, or trams, visit ratp.fr for the latest information. The State Department offers the following links for more information: * See the State Department's travel website for the Worldwide Caution, Travel Warnings, Travel Alerts, and France Country Specific Information. * Enroll in the Smart Traveler Enrollment Program (STEP) to receive security messages and make it easier to locate you in an emergency.  * Contact the U.S. Embassy in Paris, located at 2 Avenue Gabriel 75008 Paris, at +(33)(1) 43-12-22-22 or by email at Citizeninfo@state.gov. After-hours emergency number for U.S. citizens is +(33)(1) 43-12-22-22. * Call 1-888-407-4747 toll-free in the United States and Canada or 1-202-501-4444 from other countries from 8:00 a.m. to 8:00 p.m. Eastern Standard Time, Monday through Friday (except U.S. federal holidays). * Follow the State Department on Twitter and Facebook.

Travel Tips

Strikes, Glitches: What Airlines Owe You if Everything Goes Wrong

This article was written by Brittany Jones-Cooper and originally appeared on Yahoo Travel. Even novice travelers know that it’s smart to plan for delays and crowded planes when you’re flying. What you never think to plan for is your cabin crew going on strike. But that’s exactly what happened on Friday, when Lufthansa crew members walked out of work at airports in the German cities of Frankfurt, Duesseldorf, and Munich. As a result, the Associated Press reports that 929 flights were canceled, leaving nearly 113,000 Lufthansa passengers stranded at the airport. Surely the workers had their reasons for walking out, but it seems almost cruel to leave those travelers high and dry. Which got us thinking: What rights do passengers really have when everything that can go wrong does? For answers, we referred to the Department of Transportation (DOT), whose main job is to make U.S. travel safe and efficient. We also chatted with aviation consumer expert Christopher Elliott, who strongly believes that it’s important for passengers to have their guard up while traveling. “It’s always a good idea to know your rights before you fly,” he says. “That way you don’t end up paying for something that the airline should have taken care of.” Here are your rights in the following scenarios. The airline goes on strike If an airline goes on strike, prepare to face some obstacles. Once your flight is canceled, the airline is only obligated to get you to your final destination. According to the DOT, airlines are not required to put you up in a hotel, cover meals, arrange substitute transportation on other airlines, or refund the cost of other travel services. With all of the stuff they won’t do, there is one thing they can’t say no to. “If the airline isn’t operating flights, you are entitled to an immediate refund. Period,” says Elliott. If you’d rather be rebooked than refunded, most airlines will step up during these stressful times and attempt to help. If they can’t get you on a flight with their airline partners, they may endorse your ticket with another carrier. However, this is not required.   “Remember that in a strike situation, you might be dealing with an agent who is fearful for their job, or has a co-worker who walked out,” reminds Elliott. “Be kind to them, and they might be more likely to help you out.” Tip: Book flights with airlines that are part of an alliance. If they have partner airlines, it will increase the likelihood of you getting rebooked faster. The airline goes out of business This might sound like an unlikely scenario, but since 1998, 30 airlines have stopped operating or gone bankrupt. The good news here is that passengers are legally entitled to a refund for any flight that wasn’t taken. Additionally, partner airlines might step up to honor tickets from a bankrupt airline. For instance, Aloha Airlines ceased operation in 2008, but Hawaiian Airlines honored their passengers’ tickets on a standby basis at no additional charge. Even so, airlines are not obligated to do this, so don’t hold your breath. Tip: Purchase your plane tickets on a credit card. This way, if your airline goes kaput, the airfare will be refunded much quicker than if you purchased it with cash. The plane is diverted because another passenger has a meltdown Every week there seems to be a story about a passenger who freaks out in the air, causing the plane to be diverted before reaching its final destination. In many cases, the plane is delayed, which means anyone who has a connecting flight faces the risk of missing it. If your flight is diverted, how the airline reacts hinges on responsibility and comes down to the rules in its contract of carriage. Every airline has a contract of carriage that outlines its rules and regulations. Airfare Watchdog has compiled a list of contracts for most of the major domestic and international carriers. If it is a mechanical issue, most airlines will likely put you up in a hotel and give you a meal voucher until you can be rebooked on another flight. But if a flight is diverted because of weather or an unruly passenger, the airline deems that as beyond its control and is not required to provide alternative travel plans. Even so, Elliott says that many airlines will take care of passengers even if they aren’t obligated to. “As a practical manner, airlines will help passengers because it’s the right thing to do. But it’s not in the contract of carriage.” Related: 15 Passengers Kicked Off Planes in One Week—What’s Going On? You get stuck on the tarmac for hours This is every passenger’s nightmare. You board the plane with the assumption that takeoff is imminent. Instead, you spend the next couple of hours sitting on the tarmac while the airline deals with a mechanical problem, incomplete paperwork, or traffic on the runway. Luckily, it’s illegal for passengers to be kept waiting for too long. According to the DOT, an airline cannot keep you on a plane on a tarmac for more than three hours on a domestic flight (four hours on an international flight) without allowing you to get off if you wish. Additionally, after two hours, the airline has to give you food and water, provide updates every 30 minutes, and insure that the lavatories are in working order. As far as compensation is concerned, passengers don’t get anything if an airline violates tarmac rules. Instead, the DOT will fine the airline, and the payout can be hefty. “In January, the DOT fined Southwest Airlines $1.6 million for failing to let off passengers on 16 delayed flights,” says Elliott. “Since then, airlines have been following the rules very closely.” Tip: Fly-Rights is the DOT’s consumer guide for airline travel, and it is easily accessible if you need a quick reminder of your rights.  You’re bumped because of space The truth is, most airlines overbook their flights—it’s not illegal. But in the instance that a flight is overbooked and a passenger doesn’t volunteer to take a later flight, the airline has no choice but to involuntarily bump someone off. While being told you can’t board would certainly ruin your day, the DOT requires every airline to provide denied boarding compensation in the form of a check or cash. But there are rules. If the airline can get you to your destination within one hour of your scheduled arrival, it doesn’t owe you anything. However, if the alternative travel plans get you to your destination between one and two hours after your original scheduled arrival time (between one and four hours on international flights), the airline must pay you an amount equal to 200 percent of your one-way fare, with a $675 maximum. If the substitute transportation gets you to your destination more than two hours later than the original flight (four hours on international flights), or if the airline does not make any substitute arrangements, it must pay you an amount equal to 400 percent of your one-way fare, with a $1,350 maximum. While getting involuntarily bumped isn’t common, it does happen. According to the DOT’s Air Travel Consumer Report, 13,363 passengers were involuntarily bumped from their flights between April and June. The biggest offender was Southwest Airlines, which involuntarily denied boarding to 4,436 passengers during that period of time. Related: Is Your Luggage Lost? Here’s How to Get It Back—Fast! Your luggage is delayed No matter what the airline tells you, you have rights from the moment your luggage is misplaced. “I’ve seen an airline actually hand people cash for incidentals when their luggage was misplaced,” said Elliott. “They can’t leave you high and dry.” Each airline has different rules regarding baggage outlined in its contract of carriage, and it usually asserts a limit to the airline’s liability for delayed, lost, or damaged check baggage. Across the board, on domestic trips the airline can invoke a liability ceiling that is regulated by the DOT and adjusted for inflation every two years. That limit is currently $3,500 per passenger for lost baggage. On international round trips that originate in the United States, the liability limit is set by a treaty called the Montreal Convention. The international limit is worth about $1,675.

Travel Tips

Are You An Expert Packer?

Think you know a thing or two about packing for a trip? Do you fold? Or roll? Do you plan your outfits in advance? Perhaps most importantly, how many pairs of underwear do you pack? A recent study by Cheapflights.com revealed some helpful (and sometimes entertaining!) details about the packing habits of American travelers. Do you recognize your own packing techniques among these findings? Getting organized. American travelers report some smart organizational thinking that will come as no surprise to experienced Budget Travelers: More than half of us make packing lists, 77 percent plan outfits in advance, and 42 percent start packing two or three days before leaving. On the other hand, 26 percent (including yours truly) tend to wait until the night before a trip. Fresh underwear. Congratulations, America. A whopping majority of you either pack a pair of underwear for every day of your trip plus a spare (45 percent), a pair for every day (26 percent), or two pairs for every day (17 percent). Ample footwear. Do you tend to pack two or three pairs of shoes? You may be surprised to learn that you’re among the 74 percent who reported doing the same. The footwear-obsessed are in the minority, with 7 percent packing four or five pairs and 2.5 percent packing more than five. And contrary to gender stereotypes, these trends were relatively consistent for male and female travelers. Packing techniques. While folding clothes remains the go-to method for 70 percent of travelers, 30 percent say they roll their clothes (a wrinkle-reducing, space-saving technique that has been gaining in popularity, thanks in part to coverage by Budget Travel). And if you consider yourself good at packing, it might interest you to know that 81 percent of Americans feel the same way about themselves, even though only 45 percent say they actually wear everything they pack. To carry-on or check? If you’re like me, you prefer not to check a bag, and 57 percent agree with me on this, so much so, in fact, that 39 percent say they try to push the limits of size and quantity of carry-on. We were impressed to learn that 42 percent weigh their luggage before going to the airport. Family planning. Whoa. 65 percent of travelers who pack for a spouse or significant other, and 73 percent of those who pack for young children, are women. Speaking as a father of two, I gotta say: Get with it, guys!