As the Icelandic budget carrier cancels all upcoming flights, we share some tips for stranded passengers and WOW ticket holders.
As our colleagues at Lonely Planet reported earlier this morning, Icelandic super-bargain transatlantic carrier WOW Air has canceled all of its flights as the company appears to be in financial collapse. WOW's website announces that the company has ceased operations and suggests that stranded passengers contact other airlines in hopes of receiving a discounted "rescue" fare. (Aer Lingus, the flagship airline of Ireland, announced that it would provide rescue fares to WOW passengers with tickets to fly between today and April 11, subject to availability.)
With WOW passengers stranded at airports and prospective European vacationers holding WOW tickets for upcoming trips asking, “What do I do now?” we offer some tips from the air-passenger-rights company AirHelp.
Claim a Refund
If you’ve booked using a travel agency or partner airline or package tour company, the company that booked your trip may be responsible for refunding some or all of the cost of your canceled flight(s).
If you’ve booked directly with WOW using a credit card, the credit card company may be able to stop the payment to the airline and refund your fare. If WOW files for bankruptcy protection, there is also the chance that the airline would repay debited cash to customers.
AirHelp CEO Henrik Zillmer cautions, "Customers who have booked their tickets directly with the airline do unfortunately have narrow chances of reimbursement of their costs and must address their claims directly to the bankruptcy trustee of the airline."