This month,Omni Mandalay Hotel at Las Colinas, near Dallas (Irving), is testing an online room service feature that's an industry first. Guests can use their laptops to log onto a webpage where they can place room service orders, fill out electronic comment cards, and request that a housekeeper clean their room. In future tests, the online service will become also available through the guest room TV and remote control. If the test goes well, Omni will expand the service to its 44 other high-end properties in North America. GBCblue is providing the technology.
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