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You'll never call the hotel front desk again

By Sean O'Neill
October 3, 2012

This month, Omni Mandalay Hotel at Las Colinas, near Dallas (Irving), is testing an online room service feature that's an industry first. Guests can use their laptops to log onto a webpage where they can place room service orders, fill out electronic comment cards, and request that a housekeeper clean their room. In future tests, the online service will become also available through the guest room TV and remote control. If the test goes well, Omni will expand the service to its 44 other high-end properties in North America. GBCblue is providing the technology.

For comprehensive Omni Hotels coverage, see HotelChatter.

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Theme Parks

Lawsuit over Segway use at Disney

The case: Three disabled people who like to use Segways are suing Walt Disney World in federal court. Disney has denied the travelers permission to bring their upright, two-wheeled, motorized scooters into Disney theme parks. The background: Disney allows hand-powered and motorized wheelchairs in its parks. But the company bans the use of Segways during regular park hours because it says that the machines are faster than wheelchairs and are more likely to cause accidents. As for the plaintiffs, each of them cannot walk far because of different reasons: multiple sclerosis, Lou Gehrig's disease, and an amputated foot. The larger issue: Between 4,000 and 7,000 people with disabilities move about on Segways. And several of these people with disabilities believe that Segways are more dignified to use than wheelchairs. [via the Orlando Sentinel] EARLIER Too disabled to fly?

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