Is shipping your bags the solution?

By John Rambow
October 3, 2012

Here’s one way to deal with all the new baggage fees: Have your luggage shipped to your destination ahead of time, by companies that promise door-to-door service. Last week, the Wall Street Journal tested out five of the services by shipping 40-pound suitcases from South Florida up to the WSJ's offices in New York.

The main drawback? "Prices were so steep, from $122.19 to $198.23, that the services can't really be considered practical for frequent fliers or families with lots of luggage." That's an understatement. And who exactly is getting your bags from A to B? Four of the five companies farmed out the pick-up to UPS or Fed Ex, either of which would have charged much less if approached directly.

There are times when it’s relatively easy and affordable to ship bags or souvenirs directly through companies like FedEx. We outlined how to tackle various shipping scenarios in this 2007 magazine article, Quit Lugging Your Luggage.

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Gear: For summer, a new family-friendly backpack

On a recent visit to the Briggs & Riley Travelware showroom, the Family Backpack caught my eye. The backpack, which hits stores this week, is tailored to parents on the go. It has a front compartment for a portable DVD player, a separate organizer for a cell phone or iPod, an outer side strap for a sippy cup or water bottle, and a side pocket with waterproof lining. A band in the back allows you to slip the entire bag over the handle of any carry-on rolling suitcase. The main compartment features a sleek insulated lunch bag that rests on a collapsible shelf and is held in place by Velcro. The shelf makes it easy to stuff diapers, books, and other items around the lunch bag, but you can also fold it up when you want to maximize the backpack’s interior. At $199, the Family Backpack isn’t cheap, but it is cheaper—and can get more day-to-day use—than the company’s current bestseller, the 22-inch Baseline rolling carry-on. Last year, I visited Mrs. Grossman’s Sticker Factory in Petaluma, Calif., with my then 5-year-old niece. I remember trying to hold my niece’s hand while juggling our picnic lunch and her sweatshirt. A backpack like this would’ve helped to streamline the chaos. If you have any gear recommendations, share them by posting a comment below.

What are travel agents good for?

Are travel agents still worth using? As Christopher Elliott (the Travel Troubleshooter) pointed out in a recent column, it's definitely not a growth industry. The number of travel agents in the U.S. is down 30 percent since 2000. Bucking the DIY trend in some respects, Elliot comes down firmly in favor of agents: They can be "your greatest asset when you're planning a trip." But that's only if they're competent and not fly-by-night. Among his four "secrets" for finding a good agent are looking for those certified by the American Society of Travel Agents, and opting for agents who work nearby and are easily accessible. Online agents, connected to you by little more than a web address and a phone line, may be hard to track down later, when and if there's a problem. (For simple flight and hotel bookings, of course, online agents such as Expedia and Travelocity work just fine.) I agree with Elliott that meeting an agent face to face is still hard to beat when you have something complicated in mind... Agents usually aren't worth it for my own bare-bones style of traveling. But for a long, complicated trip to Asia, for example, or for somewhere equally far-flung, an agent can be a great idea. The many time zones and linguistic and cultural differences you'll be confronting can make booking such trips on your own too time-consuming to be practical. When I was living in India, I booked most trips myself—but I didn't hesitate to call in an expert for trips with lots of stops, starts, and complications, such as a visit I was planning to Agra, Jaipur, and Delhi (the so-called Golden Triangle). In addition to streamlining my ambitious itinerary so that it made the most geographic sense, my agent got hotel upgrades whenever possible. And he also got us a good deal. I suppose, ultimately, it's a matter of personal taste: Some people find it rewarding to plan their entire itinerary, others are pressed for personal time and need someone else to step in and take care of the details. In the end, I think it's premature to talk about the demise of the travel agent. There's clearly a place for them, still, and with lives getting busier, I don't see that ending anytime soon.