The Feds require better care for bumped passengers

By Sean O'Neill
October 3, 2012

Last summer we encouraged you to tell the Feds your views on the bumping game. The Department of Transportation sought comments from the public on its airline compensation rules for passengers who are involuntarily bumped from an oversold flight.

Yesterday, the agency issued its decision, doubling the compensation that airlines pay to travelers who buy tickets but wind up without a seat. The new rules go into effect next month.

How much compensation you will receive will depend on the cost of your fare, the size of your plane, and the length of your involuntary delay. In general, the airlines will be required to pay you double your one-way fare, up to a cap of $400 one-way for short delays for rebooking (meaning two hours) and a cap of $800 one-way for long delays (meaning more than four hours).

For example, if you bought a ticket whose one-way value is $250 and you are bumped from a domestic flight and delayed for more than two hours, you would receive $500 and be flown out on the next available flight.

If you're on another flight within an hour, you get nothing however.

The airlines can continue to offer incentives for travelers to voluntarily give up their seats, without any federal rules about the value of the compensation required.

According to the press release:

The new rule also covers more flights, including those operated with aircraft seating 30 people or more; the current rule covers flights with 60 seats or more. The amount of these payments are determined by the price of the ticket and the length of the delay, and are in addition to the value of the passenger’s ticket, which the flyer can use for alternate transportation or have refunded if not used.

EARLIER

Tell the Feds your views on the bumping game.

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China: Do-it-yourself travel

Tourism to China is at a record level. Last year, 350,600 Americans visited—a 10 percent jump over the previous year. And this summer China is hosting the Olympic Games, leading the country to spend billions to make itself more welcoming to foreign visitors. So we decided to publish a story in Budget Travel's May issue that gives tips on how you can book your own travel to the country instead of going on a tour ("Do-It-Yourself China"). I would like to add a few thoughts about the benefits of making your own travel arrangements, especially if you want to see more than the main cities. When I was living in China eight years ago, my most memorable trips were the ones that I planned on my own through the countryside—many times with a very loose itinerary. And I'm testament that anyone can do this, given that I spoke absolutely no Chinese when I got to the country. Travel in China has changed a lot in the past 10 years or so, too. With Western hotel chains opening up all over the country, the Chinese chains have been forced to compete, and many have improved their standards as a result. Check out Jin Jiang Hotels—the chain is an established, business-class chain. Chinese trip-planning sites like elong.com and ctrip.com also offer far better deals on airfare than what you'd find on U.S.-based search engines like Expedia and Kayak. You can book internal flights on the sites from the U.S. and pay with your credit card—and the sites are in English so there's no language barrier. Here are some other travel tips to get you started: → Search out unique travel destinations. This doesn't mean skip out on the traditional tourist centers of Beijing, Xi'an, or Shanghai. But try to incorporate travel to lesser-known places—you'll get a far greater sense of what the country is like. On the way to Shanghai to Xi'an by train, for example, are two incredible cities: Kaifeng and Luoyang. Luoyang, one of China’s ancient capitals, has an amazing mountainside carved with thousands of statues of Buddha dating back 1,500 years. The Longmen Grottoes are just as impressive as Xi'an's terracotta soldiers, but nowhere near as famous. Kaifeng is also an ancient capital of China. The city has one of the most beautiful pagodas I saw anywhere in China—the graceful Iron Pagoda, built in 1049. Kaifeng is also home to one of the oldest Jewish populations in China. → Pick up English-language city magazines in Shanghai and Beijing to get the most recent information on museums, galleries, restaurants, bars, music venues, sporting events—you name it. There's a thriving English-language press in both cities, mostly centered on the arts and nightlife. You can find the magazines in most Western-style restaurants or bars; a particularly thorough one is called that's. It's available in both cities. → Use Chinese travel agencies in the major cities—they’ll help you book air and train tickets for a nominal fee. Your hotel can help you find a good agency; we recommend Kingdom Travel in Beijing and Shanghai. The biggest agencies will have English-speaking sales assistants. → If you're curious about Beijing, you'll find a slide show of the newest architecture, an etiquette guide, and a video tour of one downtown neighborhood at budgettravel.com/beijing2008. If you have any tips on saving money, or just getting around, post them here. I'd love to know other ways tourists are finding to travel around China!