Volunteer Vacations: A First-Person Account

July 18, 2008
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This spring, CNN.com Live anchor Melissa Long spent a week volunteering overseas. She recently shared with us her story—plus some helpful tips.

Q: When many people think of vacation, they think of sunning themselves on a beach. What prompted your interest in "voluntourism"?
A: I've been a mentor with Big Brothers Big Sisters of America since 2000, and philanthropy has always been a part of my life. But my volunteer experiences have all been in American cities I've called home. I've been curious about volunteering overseas, and since travel is my passion, it only seemed natural.

Q: How did you pick a placement organization?
A: I searched for volunteer opportunities online, but programs can be quite pricey. I was delighted to stumble upon an agency that had a small placement fee, and after corresponding by e-mail, we were able to arrange an opportunity in Asia. At first, the agency's representatives guided me to make sure I was able to navigate the buses and trains in Singapore and make it to the Chen Su Lan Methodist Children's Home on my own. And after that, we checked in daily and became fast friends over lunches before I went to volunteer in the afternoon and evening.

Q: Please share with us some of the memorable moments from your trip.
A: Singapore is one of the most developed nations in Asia, but an undercurrent of extreme hardship exists. Many of the children at this home had experienced terrible heartbreak. Some are orphans. Some have parents who are serving time in prison or are too poor to raise them. And some of the children are developmentally disadvantaged. While a few of the kids had an aura of sadness or frustration, others still had that sweetness all children deserve.

Q: Did you bond with any of the children during your week's stay?
A: There was a 15-year-old whom I bonded with the most. We started working together on the first day. Due to confidentiality, I'm unable to share his story; however, he has experienced more in his short life than any adult should have to endure. Despite the difficulties, he still possessed the kindest nature. On the very first day, after our daily "tuition," or homework, session, this young boy pulled out a chair for me and invited me to snack time. By the second day, I was greeted with a brilliant smile and a friendly wave to join him and work on math homework. By the end of my assignment, we exchanged email addresses, and he asked when I would be back to visit. It was so difficult not to have an answer.

Q: What is your fondest memory?
A: I have many positive and important memories that helped color my experience. One of them was a moment in which few words were exchanged. During a regular afternoon downpour before the brilliant sun came out, I was caught darting to the end of a dead-end street to the children's home. A young girl in her school uniform, whom I later learned was 13 and a resident of the home, spotted me and quickly scooped me up under her beige Snoopy umbrella. I tried to carry on a conversation with this teenager while we avoided the raindrops together, but she was too shy.

Q: Do you have any advice for others on how to evaluate the best program for them, and the best program for effectiveness locally?
A: I think you have to consider the same factors as when you research volunteer programs in your hometown. Do you want to work with kids, adults, animals, or the environment? Do you want to volunteer directly with the people who may benefit or at the administrative level? Ask yourself, "Do I want to teach my skills and share my experiences or work in an area outside my expertise?" Consider if you want to be in a city or a rural environment, and research which immunizations might be required. Once you tackle these topics, you'll find something that suits you.

Q: What about cost?
A: I did everything with a small budget in mind. Once I was in Singapore, I could have taken cabs, but I relied predominantly on trains and buses so I could cut costs. (In my experience, mass transit is the best way to get the real flavor for a community anyway.) So my biggest expense was the flight. Another suggestion is to check with your employer. Many companies will support employees as they take time to do volunteer work, which was the case with my opportunity.

Q: Do you have any practical advice for other travelers?
A: I did bring some academic goodies for the kids, which they very much appreciated. They started using everything immediately during homework time. I wrestled with bringing the children candy from the U.S. and opted not to. I thought the counselors might be irritated if I got the kids wired up on sugar! In hindsight, the candies would have been a hit after homework and during playtime. I know the kids would have cherished American candies since they were so curious about my life in the U.S.

One more tip: Remember your hosts as well! Whether you bring something from the U.S., purchase something small but thoughtful during your travels, or take them to lunch, it's an appreciated courtesy.

Q: Can you offer any suggestions on what to pack?
A: I'm glad I had a travel journal to document my observations, hand sanitizer, running shoes for basketball and badminton matches during afternoon recess, and my favorite well-traveled, wide-brimmed straw hat to shield the sun. While in Asia, I was reminded that it's important to carry a small pack of tissues. You may need tissues in the ladies' room, to serve as napkins or even to save a seat! At many Singaporean open-air food stalls, called hawker centers, residents use the tissue packets to reserve seats.

Q: What are the chances you'll return to this place? Or if you opted to do voluntourism again, might you choose another location (for the sake of variety, perhaps)?
A: I would definitely consider volunteering at this children's home again and visiting the friends I've made through the volunteer agency. In addition to bonding with the children, I enjoyed getting to know other volunteers. One man in particular impressed me: a senior pilot, he was a longtime volunteer and brought the kids goodies from all over the globe. The children obviously looked forward to his visits. But I am also considering a volunteer experience elsewhere, and I've already started casually researching for 2009.

Q: Last question: Could you tell us a bit about yourself, for readers who aren't familiar with your background?
A: I'm a news anchor for CNN.com Live, CNN's cutting-edge, multi-stream live video service. With CNN.com Live, if you're at the office, at an airport or school, you can still get news from around the globe, via CNN.com! I also serve as a substitute anchor for CNN, CNN International TV, and CNN Headline News. I've always been fascinated by other cultures and my career allows me to learn about the world. Now, international volunteering is a perfect compliment and an adventure I look forward to next year!

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Trip Coach: July 15, 2008

Robert Niles: Good morning (or afternoon) everyone! Greetings from Pasadena, California, where I am typing this morning. It's 9 am here, so please, type loudly to help wake me up! LOL. Let's talk theme parks! _______________________ Hemet, Calif.: We (2 adults and 2 children) are going to Universal Studios. What are the best choices to make food-wise? I'm taking a cooler with snacks and drinks for the ride home because it's expensive to go to a restaurant after everything we spend at the park. Thank you for your information, Dawn Robert Niles: From your location, I assume that you are going to Universal Studios Hollywood, and not Universal Orlando in Florida. In either case, though, I would check out Universal's All-You-Can-Eat pass, which gets you, well, all you can eat at five of Universal's restaurants all day. You can buy the pass online in advance for $22 for adults and $13 for kids: universalstudioshollywood.com/tic_ayce.html _______________________ Dallas, Tex.: When do special discount packages make sense? And which is smarter-- to book directly on a theme park's website, to arrive at the gate, to book with a third party like Expedia, to use coupons at a grocery store? How can I save money? Thanks! Robert Niles: You *always* want to have your tickets in hand when you get to the park. The biggest waste of value in your day is the time you spend at a ticket booth in the morning. You should be in the park, riding rides before the lines get too long. Plus, buying at home allows you to take the time you need to investigate all the options. I almost always buy through theme parks' websites. They tend to have the best deals, including last minute discounts not available elsewhere. In California, you often can buy discount tickets at grocery stores (not coupons redeemable at the gate, but actual ticket.) Those can be good deals, too. But always decide and buy before you get to the park. _______________________ New York, N.Y.: What's the most interesting "immersive" experience out there, where my kids can jump in and participate? Something more than playing with the dolphins. I hear that the Men in Black ride lets you shoot at some bad guys. Anything new or recent like that? A trend? Robert Niles: Well, under that description, I would say that Legoland California is the most immersive park out there for kids. I love attractions like Fun Town Fire Academy, where the entire family has to work together and cooperate. (My daughter described that ride as being like a tribal challenge on the TV show Survivor.) The Driving School there is another outstanding, hands-on experience that can be great fun. But, yes, more interactive attractions are the trend in the industry, as theme parks look to appeal to video game fans, who demand interactivity. Men in Black is, in my opinion, the best of these video game-inspired rides, with great scenery, theme and shooting action. _______________________ Washington, D.C.: Some parks offer "line-jumping" services; pay more to get to a shorter line. When does it make sense to take advantage of that? Any rough rule of thumb? Robert Niles: I just got back from Orlando, where we stayed at the Royal Pacific Hotel, on-site at Universal Orlando. One of the perks of staying at Universal's three on-site hotels is that you get unlimited "front of line" access to all (okay, all but one) the rides and shows at the two Universal Orlando theme parks, for no extra charge. I tell you, that was the best value I've ever had in a theme park vacation, and I'm going to have a hard time going back to Universal without that perk. The key, though, was that the perk was unlimited. With many paid line jumping services, including the one Universal offers to non-hotel guests, you get only a limited number times to skip lines. I'd try instead to visit the parks on a day when attendance is not that heavy, and to arrive first thing in the morning, when lines haven 't built up yet. That's a better deal than spending money on the skip pass. But If I were visiting on Fourth of July, or another busy weekend, I'd definitely consider buying one. _______________________ New York, N.Y.: I'm torn when I visit parks. On the one hand, there are more shores and street entertainment and parades, it seems like, but I always feel like, to max out my dollar, I should stand in line for the hottest, most expensive rides, because ticket prices feel so high. What are your thoughts about this, if any? Robert Niles: Once, you've bought your ticket, it is what economists call a "sunk cost." (Sorry, but I gotta throw those terms around now and then so I feel like I got something outta that 8 am college econ class.) In plain English, you've already paid, so quit worrying about it. Go have fun. Arrive before the park opens and do the "biggest" roller coasters and thrill rides first. Then move to the higher capacity dark rides and shows. Get the big stuff out of the way before lunch, they you can enjoy the rest of your day, wandering around doing whatever catches your eye. _______________________ Chicago, Ill.: Robert, You're a journalist as well as a theme park insider. Is there a common mistake that the media makes when it covers theme parks? Robert Niles: Most major news outlets don't pay theme park enough attention. (Which is great for me; it keeps my website's readership up! LOL!) This is a multibillion dollar industry, employing thousands of people in each community where theme parks exist. Tens of millions of people visit parks each year. I started my site because I think that people should be able to read reviews and get consumer news about theme parks. Fortunately, in no small part due to the success of such websites, the "Big Media" folks are coming around and paying more attention to parks. _______________________ Beaumont, Calif.: Now that Toy Story Mania has been opened at Disney's California Adventure to rave reviews, how do you feel about the upcoming changes to the park as well as the rest of the Disneyland Resort? Is there such thing as a scary roller coaster or thrill ride or it is just in the mind of the person? What is the most thrilling thrill ride ever concieved? Rock 'n' Roller Coaster simulates a wild ride through Southern California. What if all of the freeways were replaced with a system of roller coasters? Robert Niles: Ahhh! So many questions! First, I'm excited about the plans for Disney's California Adventure. Pixar's John Lasseter is calling the creative shots now at the Disney theme parks. He's a former Disneyland employee and a real theme park fan, which is what you want in a corporate boss! The plans are to revamp the look of much of the park, and to add a massive new land based on the movie "Cars." The plans look spectacular, and Toy Story Midway Mania is just the first step. Scary is in the mind of the rider, but c'mon, 70 mph and 200-foot sheer drops are... 70 mph and 200-foot sheer drops. If you can't get excited by that, well, then, you scare me.... Replace freeways with roller coasters? I'd be happy with more mass transit. But an optional track with a few twists and turns would be nice on a Friday night ride home. :-) _______________________ New Jersey: Six Flags seems to differentiate its parks by marketing their roller coasters and thrill rides. Is that accurate? And when you think children's rides--what park is best? For teens? For adults? For roller coaster lovers? Thanks! Robert Niles: Six Flags' management is trying very hard to move away from its old, thrill park image. At the same time, that's what their parks were built for, so the transition is going slow. Six Flags has added Thomas the Tank Engine and Wiggles attractions at many of its parks, and continues to promote its Bugs Bunny and Warner Bros. toons, too. But those appeal more to younger kids. There's still a gap there for families with older elementary kids, that Six Flags is not yet appealing to. From what my readers tell me, Six Flags' best park, overall and for families, is Great Adventure in New Jersey, though Magic Mountain here in LA has improved dramatically under the leadership of park president Jay Thomas. I'd pick Magic Mountain if all I wanted was coasters, too. _______________________ Stuart, Fla.: Expedition Everest was the "next big thing" in central Florida back in 2006. What's the next big thing in the area now? Robert Niles: Toy Story Midway Mania at Disney's Hollywood Studios (formerly Disney-MGM Studios) and The Simpsons Ride at Universal Studios Florida are this year's two new big attractions. Later this year, look for an American Idol attraction at Disney's Hollywood Studios, where park guests compete on stage. Next year, Universal will debut its Hollywood, Rip, Ride and Rockit roller coaster and Sea World will debut its Manta coaster. And, of course, the Big One arrives in 2010 in the Wizarding World of Harry Potter at Universal's Islands of Adventure. _______________________ Chicago, Ill.: How will the ongoing construction of "Harry Potter's Wizarding World" at Universal's Islands of Adventure affect attendance at the surrounding parks in Orlando? Will it really draw a lot of people away from Disney? Robert Niles: I think that a lot of people will put off visits to Orlando in late 2008 and 2009 to wait for Harry Potter in 2010. Especially with gas prices high and the economy weak now. Harry Potter's debut makes it easier for people to say, "hey, we can't afford it this year, but let' wait fir Harry Potter anyway." That's why I think you'll be seeing more deals coming from the parks as they try to keep attendance up in the meantime. I also think that there remains a lot of confusion in the marketplace about Harry Potter. Many theme park fans think that it is going in somewhere at Walt Disney World, which is not the case. Every time I've visited WDW over the past two years, I have overheard guests talking about Harry Potter. A lot of fans are awaiting Disney's response. _______________________ San Antonio, Tex.: I hope to be in Orlando in two months. Why do Universal Studios and Sea World close so early? (6 pm) Robert Niles: After Labor Day, it's the slow season for the Orlando theme parks, until Thanksgiving. Universal and Disney will have Halloween events in the evenings in late September and October, but those require separate tickets, and the parks close early to accommodate those events. Information about Universal's is at halloweenhorrornights.com. Disney's is Mickey's Not So Scary Halloween Party, and you can find info at DisneyWorld.com. _______________________ Memphis, Tenn.: We are going to Walt Disney World in September. Is Mickey's Not So Scary Halloween Party a fun event for couples? Thanks, Amanda Robert Niles: It's geared more toward families than singles and couple without kids, but it is still Disney, so it's still fun. If you are looking for a more "grown-up" alternative, with more scares (but a lot of campy humor, too), Universal's event would be a better choice. _______________________ Los Angeles, Calif.: What's the biggest mistake that families make when they take kids to a park? Robert Niles: Expectations. Parents try to get "full value" from the tickets and march their kids through the park like they are Sherman headed through Georgia. Plan for a sit-down lunch, time in the afternoon back at the hotel pool or taking a nap and don't push the kids too hard during the day. Look for playgrounds (like Disney's Tom Sawyer Island) where kids can run around, too, instead of just waiting in line and line. _______________________ Miami, Fla.: The Wizarding World of Harry Potter is not too far away but Universal's 3 on-site hotels won't be able to handle half the prospective visitors who will want to stay on-site. Are they going to construct a new resort in time for the opening? Robert Niles: Not that I've heard. I suspect that prices will, uh, be going up at those hotels in 2010, though, in response to the demand. So late 2008 or 2009 will see some bargains available for people who want to visit Universal before HP, and get that front of the line pass. _______________________ Washington, D.C.: Disney passes are supposed to be good forever. Will there be any way to redeem Pleasure Island passes after Disney closes PI in September? Robert Niles: Disney will credit you the value of unused Pleasure Island tickets toward the purchase of some other Disney ticket. Bring them to any Guest Relations booth, or call Disney's guest relations number, (407) 939-6244, for details. If you have one of the Magic Your Way tickets with the Pleasure Island add-on, those still expire two weeks (I think) after first use. _______________________ Independence, Mo.: If Cedar Point were not located in Sandusky, Ohio, where it is closed half of the year due to the weather, but instead was located in the vicinity of Orlando, Florida, would it become the most frequented theme park in the world, taking the mantle from the Magic Kingdom? Why, or why not? What is it about that Magic Kingdom that keeps pulling the huge crowds every year? Robert Niles: I think that it would have higher attendance, but not much higher. A large part of Cedar Point's appeal is its connection with the Greater Cleveland community. My wife is a Cleveland native, and the last time we visited her family there, a great aunt (in her 80s!), went on about her love for Cedar Point. And I don't think she'd been on a ride there in years. Take Cedar Point away from Cleveland, and you break that connection. It'd still draw millions of roller coaster fans in Florida, but there are more people interested in the theme, the setting, the overall experience and the variety of rides and shows available at a park like the Magic Kingdom than in the line-up of roller coasters available at Cedar Point. _______________________ Independence, Mo.: The Wonders of Life Pavilion at EPCOT and the attractions inside, at least one of them (Cranium Command) considered a hidden gem, have been closed for some time. Except for the occasion flower show, Disney seems to be using this pavilion for storage, leaving a tragic hole in the park that once served the entertainment purposes of paying customers. What, if anything, is Disney doing to resurrect the Wonders of Life pavilion, and what can Disney do to prevent such atrophy at other pavilions within EPCOT? Robert Niles: That was a cost-cutting move by Disney, and yes, you are right, that's means less value for Disney customers. The rides in that pavilion, while nice, were not among the more popular at Epcot, and being a little tucked out of the way, made it an easy target for off-season closure. Then, "off-season" grew into "most of the time" and is now "almost all of the time." If attendance goes up significantly and the lines get too long throughout the park, then Disney will give a hard look at keeping Wonders of Life open more often. Or, to scuttling it and building something new in the space. _______________________ Palm Coast, Fla.: I'm of the opinion that Spiderman is one of the greatest attractions ever made, and I'm not alone, as TPI retired the award for best attraction because it kept winning year after year. My question is why it is that nothing has been able to come close to or surpass Spiderman, which was built back in 1999. Also, I'm wondering what kind of odds you would place on one of the new Harry Potter attractions taking the mantle from Spiderman ? Thanks for all you do. -Dan Robert Niles: The Amazing Adventure of Spider-Man at Universal's Islands of Adventure truly is a great ride. But Disney's Twilight Zone Tower of Terror won our Best Ride in America tournament earlier this year and a handful of other rides approach Spider-Man in rating popularity, including Expedition Everest and Disneyland's classic, Pirates of the Caribbean. Still, I know that many people are looking for a world-class ride from Harry Potter and I can't wait to see what Universal delivers. _______________________ Robert Niles: Okay, everyone, it's 1 o'clock Eastern and time to wrap this up. It's been great fun chatting with you, and I thank BudgetTravel.com for the opportunity. If I didn't get to your question, or if you have any other questions about theme parks and family vacations, you can find me online at themeparkinsider.com, where we are always taking, rating and reviewing theme parks. Thanks for reading, and... I'll see you in the parks!

The Next Big Thing

CYBERTECTURE EGG Where: Mumbai, India See it in: 2010 The Cybertecture Egg is an office building with a mind of its own. It's designed as an interactive space that learns from its occupants. The egg's cutting-edge bathrooms, for example, can monitor a person's vital signs, such as blood pressure and weight—and forward the info to a physician if the numbers don't look good. The egg cares about conservation, too: The 13-floor, ovoid building with one flat side will gather some of its energy from solar panels and wind turbines; an indoor garden will provide natural cooling. DALLAS COWBOYS STADIUM Where: Arlington, Tex. See it in: 2010 Finally, a truly Texas-size stadium for Texas. Cowboys' owner Jerry Jones asked architects for a modern-day Roman Colosseum; architecture firm HKS obliged with this massive structure. The $1 billion project takes "more is better" as its creed: The finished stadium will be home to more than 280 concession stands and should seat 80,000 fans on game day. The playing surface will be bracketed by the tallest retractable glass doors in the world, which will open like massive garages onto two outdoor pavilions. Suspended above it all like an omniscient football god, the largest video screen in the world will command spectators' attention, replaying game highlights in images 180 feet long and 50 feet high. BURJ DUBAI Where: Dubai, United Arab Emirates See it in: 2009 Leave it to ambitious, ever-expanding Dubai to take a quantum leap in the building of skyscrapers. The Burj Dubai will soar to the almost unimaginable height of about a half mile; the precise dimensions have been a closely guarded secret since construction began in 2004. The architectural community expects the building to top out at 160 floors and roughly 2,600 feet—almost 1,000 feet higher than the current tallest building in the world, Taipei 101 in Taiwan. For a view of Dubai and its surroundings, the 124th floor is your best bet: Architects plan a public observation deck at the breathtaking height of 1,450 feet. BEIJING GREAT WHEEL Where: Beijing, China See it in: 2009 At 682 feet high, the Beijing Great Wheel will be the world's tallest observation wheel—239 feet taller than the London Eye. Rides will last about 30 minutes, and each bus-size capsule will carry up to 40 passengers, a good size for private events or parties. The 48 capsules will remain horizontal as the wheel completes its revolution, turning slowly enough that passengers can board while the wheel's in motion. At the pinnacle of this spectacular new attraction, riders will be able to peer into the distant past: The Great Wall of China will be visible from over 40 miles away. RUSSIA TOWER Where: Moscow, Russia See it in: 2012 Moscow's Russia Tower will soon be the tallest building in Europe. When completed, the sleek, tapered structure is projected to stand 2,009 feet tall. In comparison, Chicago's Sears Tower, the tallest building in the U.S., seems underwhelming at 1,451 feet. This massive new building on Moscow's outskirts, designed around an open "green" spine, will be the largest naturally ventilated building in the world. OASIS OF THE SEAS Where: On the waters See it in: 2009 This 220,000-ton cruise ship won't set sail until December 12, 2009, but it's already garnering lots of attention. The 16-deck Oasis of the Seas is big enough to support seven distinct neighborhoods—and to still find room for the largest freshwater pool at sea, two rock-climbing walls, and a zip line suspended nine decks (about 67 feet) above the ship's boardwalk. One neighborhood, called Central Park, is a living, breathing space on the high seas: The park's grass and trees are the real thing, and visitors can stop and smell the flowers on their way to the sculpture garden. Bring a Frisbee. FREEDOM TOWER Where: New York, N.Y. See it in: Around 2012 When you're trying to reimagine the world's most recognized skyline—and memorialize the terrorist attacks of 9/11—change can be slow. The 69-floor Freedom Tower, which will anchor Lower Manhattan, has no definitive opening date. When completed, it will measure a symbolic 1,776 feet (with antennae). The 16-acre site will be home to three other skyscrapers and a much-debated 9/11 memorial dominated by two huge, recessed pools in the footprints of the original Twin Towers. The names of all 2,980 victims of the 9/11 attacks in New York, Washington, D.C., and Somerset County, Penn., will be etched around the pools' edges. VIRGIN GALACTIC Where: Space (or close to it) See it in: 2010 Richard Branson's new brainchild, Virgin Galactic, will blast regular tourists into suborbital space. Despite the steep $200,000 price tag for the two-and-a-half hour flight, 65,000 prospective passengers from over 125 countries have already registered. The six-seat commercial spacecraft will take off from an airfield in California until 2012, and then shift its base of operations to the world's first custom-designed private spaceport, Spaceport America, in Sierra County, N.M. If you take the trip, be sure to bring your camera. You'll be able to see 1,000 miles in any direction when you get to the cruising altitude of more than 360,000 feet—that's about 55 miles higher than today's commercial flights.