Bye-bye to blackout dates for Marriott's hotel rewards program

By Amy Chen
October 3, 2012

Here's yet one more reason why you should join a hotel's loyalty club whenever you reserve a hotel room, even if you're not a frequent traveler.

On January 15, Marriott will improve its Marriott Rewards program, making it easier to redeem points for hotel rooms. It is cutting in half the number of points you need to earn before you can reserve a room without blackout dates.

You can stay at any hotel that's owned by Marriott to earn the points, including Renaissance, Courtyard, Residence Inn, Fairfield Inn, TownePlace Suites, and SpringHill Suites—as well as Marriott and JW Marriott. For example, you only have to spend about $750 at the chains to earn enough points (7,500 points) for a free night's stay at a Fairfield Inn or TownePlace Suites. It would have taken $1,500 before.

But what does that really mean for leisure travelers?

You’ll still want to book early for the best dates. Each property can still limit the number of rooms available for reward redemption on certain days, such as New Year’s Eve at the Marriott Marquis in Times Square.

However, some of the most popular properties will continue to have blackout dates, such as Hawaii’s Waikoloa Beach Marriott Resort & Spa. (Here's the fine print for Marriott loyalty program geeks: After January 15, Stay Anytime Rewards will be eliminated and replaced by the No Blackout Dates category. Here are the FAQs on the program changes

So how does Marriott's competition measure up?

Hyatt Gold Passport members haven’t had to deal with blackout dates at its 370 hotels since 2002. But like Marriott, Hyatt also sets aside a small number of rooms for members, so you’ll want to book up to a year in advance to make sure you nab the room at the time and hotel you want. In Hyatt’s Faster Free Nights promotion, members can earn a free night after every two eligible stays between now and Dec. 30—as long you redeem the free night by February 28, 2009. One free night at a Hyatt Place or Summerfield Suites property usually requires at least 5,000 points ($1,000).

Since February 2008, Hilton has claimed that its rewards program has no blackout dates and no “capacity controls”—unlike Marriott, anytime a standard room is available for purchase at any of Hilton’s 3,000-plus hotels, a Hilton HHonors member can redeem points for that room. One free night at a Hampton Inn requires 7,500 points, or from $500.

The Starwood Preferred Guest program also has no blackout dates for free night redemptions at more than 860 hotels. The Starwood Preferred Guest program launched in 1999 with no blackout dates and no capacity controls. (So Hilton followed Starwood's model.)

We often tout the merits of joining loyalty programs, but it’s a good idea to check if your points expire. Hyatt points don’t expire, but Starwood’s Starpoints expire after 18 months of inactivity. Hilton points expire after 15 months of inactivity; Marriott can close your account after 24 months of inactivity.

Remember: you can earn points and keep your account active by renting a car, shopping at online retail partners (Gap, Barnes & Noble, Target), or using a credit card linked to a rewards program.

One more bit of hotel-points news: In September, Starwood became the first hotel loyalty program to allow point redemption for airline tickets with no blackout dates. In one example, a ticket that costs $345 equals 25,000 Starpoints. Search for flights at SPGflights.com. But, as Upgrade: Travel Better has pointed out, you'll usually get a better bang for your SPG Starpoints if you redeem them for a hotel stay.

Are you a point hoarder? What are some ways that you earn points? And have you been able to redeem your points when and where you want?

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Vacation Rentals: Lessons learned the hard way

If you’re considering a vacation rental in lieu of a hotel or other lodging option for an upcoming trip, you should definitely check out our new “Vacation Rental Handbook.” I recently took a family trip to Lake of the Ozarks in Missouri. There are a few things that happened that made me wish we’d asked a few more questions before the trip. BT's rental guide would've spared us some heartache! Let's start at the beginning. There were six members of my family heading to the resort area for a relative’s wedding, so our choice of accommodations was easily narrowed down by the list offered by the bride and groom with discounted rates. The condo we got gave us exactly what the website said it would and exactly what the pictures showed: two bedrooms, one with a king bed and one with a queen bed, and a pullout couch in the living room. The rooms were spacious and ideal for fitting the six of us—and the rate broke down to $60 per person total for a three-night stay. I’ll take a beautiful condo with a screened in porch by the lake for $20 a night any day. 1. We had to turn on the water. Luckily, my uncle and cousin arrived before the rest of us did, and they figured out that the water wasn’t working and figured out how to turn it on. However, they didn’t figure out that it involved a two-step process, namely that... 2. We had to turn on the hot water. Unfortunately, no one discovered this until after I’d submitted myself to an excruciatingly cold shower. 3. We couldn’t take advantage of the recreational opportunities the condo complex offered. There was a pool, tennis courts, and a basketball court, but our calls to the management company found out that no, they didn’t have any tennis rackets or balls or basketballs for guests to borrow or even rent—not even at the on-site “clubhouse.” And although it was still 80-plus degrees out, the pool was filled with about a foot of water and assorted leaves. We managed to get some physical activity in because my brother thought ahead to bring a football with him. To its credit, the management company did emphasize in the guest manual that it reserved the right to close the pool for maintenance at any time. And it was technically the start of the off-season. But it was still a shame, especially considering that all the pools at the upscale lodge where the wedding was held were open. But I guess if we had wanted hotel amenities we should’ve stayed in in a hotel, right? (Tell that to my uncle, who didn’t bring any shampoo. I have a feeling the nearby Wal-Mart gets a lot of business from uninformed guests.) One other plus was that our check-out “chores” only consisted of taking out the trash and washing any dishes that we’d used. I thought that was pretty nice, considering that my previous vacation rental experience consisted mostly of staying in a condo my aunt and uncle owned—we usually vacationed there with them and other family members, so we felt right at home—unfortunately, that also meant making sure the place was completely spick-and-span before we left so they wouldn’t have to hire a maid service. Now, I wouldn’t call this a “bad” experience by any means. I had a great time and actually wish we’d stayed longer. This experience just made it clear to me how important it is to ask specific questions about the property you’re going to stay in and to have realistic expectations going in. Budget Travel's new “Vacation Rental Handbook"

A flight attendant sounds off about "rude" passengers

Many—if not most—of the insights on this blog come from its readers, who post terrific comments. For example, see our readers' tips on "Cheap tips for traveling now" and "How to brew better hotel coffee in your hotel room." I'd like to give a special shout out to Toni Vitanza, a flight attendant in Texas with more than 10 years for a major airline, as well as a wife, mom, teacher, and former reporter. For years, Toni has had to put up with some outrageous behavior from passengers. Here's a re-print of a comment she posted a while ago on a blog elsewhere that may be of interest to you, too. (The views expressed do not necessarily reflect those of Budget Travel. Feel feel to share your own responses by posting a comment of your own.) Toni's (excerpted) opinions start here: How do flight attendants do it? That was the question posed by a passenger participant in USAToday's forum on the Today In The Skies page. Well, I saw the question seconds after it was posted and I HAD to answer. Things that drive me bonkers: 1. Woman walking dirty, yappy little dog in airport—and the dog was wearing a diaper. No carrier in sight. Must be for her "emotional support." Another dog set on tray, allowed to roam cabin despite repeated entreaties to put it in the carrier. Nearly ran over dog with bev cart. Have hardly had a pet carrier on board that is not opened and doesn't become trouble. Pet owners REFUSE to obey the rules, meanwhile telling me how well-trained their "baby" is. Want to compare their pet to human babies. 2. A 400-pound (no kidding) woman who paraded through the plane loudly proclaiming to everyone aboard the 757: "I dint buy no TWO seats!" Person of similar size prevents lav use or bev service because NOTHING can fit down aisle around him. NOTHING. Endangers everyone in potential evac. Similar size man wants exit row seat, where he will completely block evac. I say no. They get mad. 3. Graffiti. Carved. Into a tray table. In first class. 4. A woman sitting next to me (when I was traveling myself, out of uniform, in coach) who was smacking her gum so loudly I could hear it through my IPod earbuds, with music ON, for a 4-hour flight. And this from a woman who has suffered real hearing loss working around jet engines! … 7. Passengers in first, business, and coach bulkhead seats—often nicely dressed and otherwise well-behaved—who put their feet on the bulkhead. I have actually had a pilot come on my plane, see pax [passengers] doing this and chewed them out for it. (Turned out the plane had just come from a deep-cleaning, and he'd had his fill with passenger behavior in general.) I've had pax tell me this is WHY they want the bulkhead. Would I put my feet on the walls in your office? I've had pax pull down my jumpseat and use it as a footstool. I've also had a pax with his feet on the bulkhead smash his own nose with his own knee during an aborted take-off. Next flight cancelled due to blood contamination all over seats. Man with bloody nose gets mad. … 10. Body parts exposed that I don't want to see, even on ATTRACTIVE people. Body hair exposed. Tank tops, flip-flops, "doo-rags," biker bandanas, basketball uniforms. (I've seen all this on an international flight to Europe.) If they don't wear clothes, WHAT'S IN ALL THOSE CARRYONS? 14. Used diapers stuffed in seatback pocket. Baby changed on seat or on tray. Diaper handed to flight attendant pushing cart. She doesn't take it. Mom gets mad. 15. Pax [Passengers] taking pet out of carrier, encouraging it to pee and poop on the floor of the plane. Arguing with flight attendant about why they can't do this, or why they can't sit in exit or bulkhead w pet carrier. Also arguing about why they can't take it out of carrier. Taking it out anyway. Dog gets diarrhea and airsickness. Pax wants me to clean up. Same pax wonder why plane is delayed or canceled due to tick infestation or need for cleaning. Demand compensation. Wonder why they have to pay an extra fee extra for a pet. Get outraged. Equates dog to human babies. 16. Pax puts (oversized) bag into first bin in first class, then proceeds to his seat on last row. Never mind the fairness/etiquette issue…this is a security issue. Gets mad when it's returned to him. Gets madder when it's too close to departure time to go find him and bag has to sent to cargo. 17. Pax show up late to the gate, realize their seats are or were about to be given away, yell at the agent that they were held up in security. Do this with a steaming-hot, smelly bag of McDonald's in their hand. Accused the airline of lying to them. Get irate. … 23. Seen on every single plane I'm on: Pax put bag(s) under the seat in front of them, just as instructed, then wrap strap around their feet. Just about the craziest/goofiest/stupidest/most dangerous thing I see people routinely do on a plane. Not between me and the aisle or the door, you don't! I've seen moms do this to the kids, as if the kids are the anchor for the bags. I've seen one mom braid the strap of her purse in an intricate knot around the seatbelt of her mentally retarded adult son. It took her five full minutes to undo it when I told her she couldn't do that. She argued with me the whole time. In an evac, he and his mom would have been toast. Saying this in the nicest, least alarming way possible made her mad. "We're not planning an emergency, are we?" Well, in fact, we are. By the time it was undone, my point was made. …and the list goes on… EARLIER X-rated fare