Delta's baggage fees in the spotlight

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Numbers released this week show that the airlines are set to double the fees they earn from passengers this year to nearly $4 billion. The Economist has pointed out this detail:

"One airline stands above all the others for collecting the most from its customers to transport luggage and in complaints that those bags have been mishandled. This year Delta Air Lines has taken around $7.60 a passenger and received over five complaints from every 1,000 passengers."


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