While in Boston the weekend before last, my partner and I had a crummy hotel experience. It wasn't that the hotel was terrible, it just didn't live up to our expectations--and the fact that Boston hotel rates are high only raised the bar. I'm not naming the hotel for two reasons: 1) We may have just had bad luck; 2) The hotel emailed asking how our stay was, and Adam answered honestly (if more nicely than I would have). The hotel's front-office director responded by apologizing and refunding one night (of the two we stayed there!) to Adam's credit card. The moral: Don't be afraid to tell management how you feel. You may not get anything, but you may get something. P.S. They didn't know I'm affiliated with a travel magazine and website.