How to Decode an Airbnb Review

By Daniel Bortz
March 20, 2019
NYC Apartment Rental
Victorianl/Dreamstime
The good, the bad, the downright nasty... Airbnb reviews can range from sci-fi fantasies to dystopian nightmares. Here, a common-sense approach to actually getting the info you need before booking your next rental.

Vacation rentals such as Airbnb can save you money on lodging and provide a comfortable home base at your vacation destination. But it can be a challenge to navigate Airbnb reviews when the average Airbnb rating is a whopping 4.7 out of 5 stars, according to a recent study by Georgios Zervas, an assistant professor of marketing at Boston University’s Questrom School of Business. That’s a surprisingly high number when compared to hotel reviews on TripAdvisor, where the average rating is only 3.9 out of 5 stars for hotels with more than 100 reviews, a Cornell survey found.

Zervas suspects there’s a psychological component at play. “People might feel bad leaving a negative review because they know that many hosts are using Airbnb to supplement their income and help support their family,” says Zervas.

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Some Airbnb customers might also be hesitant to write a negative review because they fear repercussions. “Hosts also review guests, and future hosts can see every review you leave,” says Emily McNutt, an editor at ThePointsGuy.com. Translation: “if you write a scathing review, a future host might be less inclined to let you stay at their place,” McNutt says.

Another reason why Airbnb ratings are so high? For many people, it’s difficult to be critical of someone they’ve met and gotten to know—even if they had a bad experience. “If you’re reviewing a restaurant on Yelp, you’re not talking about the owner directly, but on Airbnb you’re essentially rating the host just as much as you’re rating the property,” says McNutt.

To Airbnb’s credit, a recent Consumer Reports survey found that 92% of Americans that have booked a home-sharing service say they are likely or very likely to do it again, and fans said homestays make traveling more authentic and affordable.

If you’re planning to stay at an Airbnb, you’ll want to check out guest reviews before booking a trip. But since ratings on the website are so high, it’s important to have a critical eye when reading reviews.

Take these steps to accurately interpret guest reviews and find a great Airbnb.

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1. READ THE PROPERTY DESCRIPTION

Before reading what guests have to say, look at the property description (under “about this listing”) to see what the host promised to provide. “If a guest complains about the noise level but the host said the home was located in a busy neighborhood, it’s not the host’s fault that the guest was unhappy,” says Evelyn Badia, a short-term vacation rental coach and founder of TheHostingJourney.com.

2. TAKE GLOWING REVIEWS WITH A GRAIN OF SALT

Reviews that simply lap praise on the property or the host aren’t very useful when evaluating where you should stay. In other words, you should be looking for reviews that talk about specific aspects of the property, like cleanliness, not gushing reviews that tout generic compliments, like “great place!” or “perfect apartment!”

3. FOCUS ON OBJECTIVE PROBLEMS

Some complaints from guests point out valid issues with a property, but some things just boil down to personal preference. For example, “if a guest says the Internet broke and the host was notified and didn’t try to fix it, that’s an issue,” says Badia. However, negative comments about the home’s décor, per say, shouldn’t matter all that much to you. (After all, you’re not buying the place.)

4. AVOID AGGRESSIVE HOSTS

Airbnb’s website enables hosts to post public replies to guest reviews, and how hosts communicate with guests is indicative of how the host might behave during your stay. You want to find a host that’s respectful—someone who thanks guests for writing suggestions instead of attacking the person for pointing out areas for improvement.

While checking out a 1-bedroom listing in Washington, D.C. with 4 stars, I found that the host wrote hostile replies when guests offered constructive criticism; that’s certainly not someone you’d want to rent from.

5. GIVE AN OWNER CREDIT WHERE IT'S DUE

Problems can arise that are outside the host’s control; say, the power goes out in the building, the dishwasher breaks, or the dryer won’t start. In those instances, what really matters is how the owner handled the situation, says McNutt. For instance, if a guest says in a review that the Internet shut down but the landlord responded immediately and contacted the cable company to fix it, there’s no harm done; in fact, that’s the sign of a good host. So, when reading guest reviews, try to assess whether the host is accessible and responsive when issues crop up.

6. IF YOU SEE A SCATHING REVIEW, DIG DEEPER

Some guests are impossible to please, and many of these people will write negative reviews regardless of their experience. Therefore, if someone leaves an overly harsh review on a property that has relatively high ratings, click on the person’s profile to see what reviews the guest has received from hosts in the past. If someone has consistently bad reviews from hosts, it’s best to disregard that person’s opinion when deciding where you want to stay.

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9 Ways to Plan an Affordable (and Amazing) Honeymoon

Honeymoons are romantic, but they can also be expensive. On average, couples are shelling out $5,342 on their honeymoon, according to a recent report from The Knot, an online registry and wedding planning site. That’s on top of what they’re spending on their wedding, which costs, on average, $33,931 nationally. But, there are ways to trim your honeymoon budget without taking away from the romance of this special trip. Here are nine things you can do to plan a budget-friendly honeymoon. 1. Book Flights Early Do a Google search for “best time to book a flight” and you’ll find a seemingly endless number of studies claiming what the best day is to hit the “buy” button. Don’t fret, though—we’ve sifted through the research and found there’s a consensus: travelers typically get the best prices by booking flights at least three weeks in advance. 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Travel Tips

Hotel Concierges Tell All: The Good, the Bad, and the Wacky

Hotel guests can be very particular, and nobody knows that better than a concierge. They are a cornerstone of any hotel's daily operation. If the check-in desk and administrative departments are the brain, keeping logistics and operations functioning, then concierges are the heart, minding the rhythm and energy of the lobby and, perhaps more importantly, infusing the property with the soul that comes from hands-on, face-to-face attention and care. Over the course of their career, a concierge can meet tens of thousands of individuals, if not more. 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Travel Tips

8 Ways Travelers Waste Money

Sure, vacation is supposed to be your time to relax, to recharge your batteries. But there’s a big difference between going with the flow and allowing yourself to be ripped off simply because you’re not paying attention. From your choice of restaurant to the kind of bank card you carry, the way you pack your bags, and your willingness to do a little bit of homework before leaving home, here are some of the most common ways you may be wasting money when you travel - and, most importantly, how not to waste money next time. 1. EATING LIKE A TOURIST We would never suggest that every well-trod touristy restaurant serves sub-par, overpriced meals. But we will say that eating at the most obvious open-air establishment in, say, an Italian piazza or the eatery with the biggest neon sign in Times Square may increase your chances of paying top dollar for food you probably could have made better at home. The reason is good old supply and demand: The public spaces that attract the biggest crowds are often the most expensive places to open a restaurant, and the temptation to cut corners when you sense your clientele can't tell the difference is, well, y'know... Do this instead: Use guidebooks, local tourism boards, reliable travel media (yup, that’s us), and word of mouth to find authentic joints that cook local favorites with good quality ingredients. We’re also fond of our parent company Lonely Planet’s inspiring @LonelyPlanetFood account on Instagram, delivering a world of great food suggestions each day. 2. PAYING FOREIGN TRANSACTION FEES If you don’t check with your bank or credit card company before heading overseas, you may be in for an unpleasant surprise: Foreign transaction fees whenever you use your U.S.-based card to make a purchase. And while 3 percent, a common transaction fee, may not sound like a lot while you’re living it up on vacation, it can sure add up by the time you get your next bank statement. Do this instead: Before you travel anywhere (even domestically), it’s a good idea to stop by the local branch of your bank and tell them where you’re headed. You’ll not only learn about foreign transaction fees (and how to avoid them), but also any concerns the bank may have about your using the card in your travel destination. If you plan to use a credit card overseas, make sure to get one that doesn’t charge foreign transaction fees. 3. GETTING A BAD EXCHANGE RATE One of the biggest money-wasting mistakes travelers make is waiting to exchange dollars for foreign currency until they arrive at the airport or at their destination. Airport kiosks, hotel desks, street vendors, and shops make extra money by charging an undesirable rate of exchange. Do this instead: Before you leave the U.S., research exchange rates online and obtain currency from your bank or a currency exchange. If you don’t already have a debit card from your bank, get one so that you can withdraw cash from most foreign ATMs at a favorable exchange rate. (And remember that some destinations, including Cuba, do not honor U.S.-based bank or credit cards at all and you’ll have to arrive with cash.) 4. CHECKING TOO MUCH BAGGAGE This one’s an easy one to brush off a few weeks or even a few days before your trip: You’ll “pack light,” you swear. But in the heat of the moment, especially if you’ll be away from home for a week or more, it becomes easy to pack a rolling suitcase so that it exceeds the weight limit, incurring extra fees, or to decide that although your airline allows you one or two complementary checked bags (of course, not all airlines do), you’re going to have to check just one more. 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If you're a savvy traveler, it’s easy to turn up your nose at passes and discounts that require a fee - the more experienced you are, the more you may assume that offers like that are just another rip-off. Think again. Do this instead: Programs like CityPASS and similar offers in Europe may seem pricey, but if you spend some time comparing the discounts offered at the attractions you most want to visit against the price of the pass, you may discover that ponying up for the pass may actually save you big in the long run. 8. BOOKING HOTEL & AIRFARE TOO SOON "Booking a vacation is a well-researched, steely-eyed, analytical affair," said no passionate traveler ever. We know it's all about dreams, aspirations, and a bit of denial. You want booking to be easy, and especially when you find a decent hotel rate or airfare on a trip you’re really looking forward to, it’s easy to convince yourself to hit that “purchase” button. But we've seen over and over again, and now more than ever, that sticking with the tried-and-true domestic U.S. travel booking sites can mean you’re overlooking potential savings elsewhere. Do this instead: Repeat after us: Take a deep breath and shop around. Sure, use Expedia, Kayak, and others sites to start your research. But branch out to Skyscanner, Hopper, and others to see what else is out there. Be flexible: Being open to a range of departure and return dates, a range of airports, a range of hotels and neighborhoods, can yield big savings.

Travel TipsProduct Reviews

11 In-Flight Essentials to Pack for Your Next Trip TEST

While we can’t do anything about the seatmate who takes over your shared armrest, or the drink cart that bumps your elbow with every trip down the aisle, or the lack of legroom in coach, we’ve put our frequent-flier miles to good use and collected the gear to make your time in transit as enjoyable as possible. From pillows and earplugs to blankets and socks, here’s what you should stash in your carry-on for a smooth, no-friction travel day. 1. Charge Up Yes, most planes have in-seat outlets these days, but if you’re on a short hopper flight, your aircraft probably won’t have a plug. Avoid outages with Anker’s tiny power bank—at just four inches long and weighing less than five ounces, it’ll keep your devices humming along until you’re back on the ground. Anker PowerCore 5000, $22; amazon.com. TES TO DISPLAY A TEXT 2. Get Some Rest When it comes to long-haul travel, catching those Zs is critical, and Travelrest’s memory-foam neck pillow is one of our most highly rated nap-time tools. Between the under-chin support that keeps your head from dropping, an angled back that cradles your neck just-so, and a velour cover that feels extra-cozy against your cheeks, you’ll be nodding off in no time. Travelrest Ultimate Memory Foam Travel Pillow, $40; amazon.com. SHOP CARD HERE 3. Avoid the Noise Whether you’re blocking out your seatmate’s snoring or trying to catch every last word of your favorite podcast, a solid set of headphones is non-negotiable. These Bluetooth earbuds from ISOtunes come with a noise-reduction rating of 27 dB and a selection of foam tips—much more comfortable than, say, Apple’s hard-plastic AirPods. Plus, with 10 hours of playback time, they’ll take you from check-in to deplaning in one go.ISOtunes Audio Professional Noise Isolating Earbuds, $90; thegrommet.com.