Valerie Schneider has worked in the travel industry since 1995 as a travel agent, marketing manager, and corporate travel consultant.
Opening up
The best agents ask a lot of questions. You, in turn, need to answer honestly concerning your personality and interests. If you're not into museums, say so. If you live for adventure, speak up! We're not mind readers, and there's nothing worse than a client who expects us to coordinate the perfect getaway without any input as to what, in his thinking, constitutes perfection.
Airline tickets
Most airlines don't pay commissions, so agents have little incentive to issue tickets unless it's part of a package or tour. Besides--let's be honest--if you're flying a simple round trip, you'll do just as well booking online. But if you're going off the beaten path or are booking a complicated itinerary, it's smart to use an agent. You'll usually pay a service fee (anywhere from $15 to $40), but that's money well spent. Remember, we have access to international consolidator airfares that aren't available online.
Agents' self-interest
Agencies sometimes pay staffers incentives of $5 or $10 for each booking made with preferred companies (ones that give the biggest commissions). Cash rewards work as a motivator--but do they serve the customer well? Not if the client winds up booking a more expensive, less convenient, and less enjoyable trip. So, if an agent recommends a cruise or tour, ask why it's right for you. If the response is just "Because this is a good company," take your business elsewhere. On the other hand, agencies receiving above-average commission percentages from certain suppliers are sometimes willing to give special discounts to customers. An agency receiving a 20 percent payout from a cruise line--12 or 13 percent is more typical--might hand a portion of that right back to you. Many cruise lines have cracked down on rebates--as these backdoor discounts are called--but agencies can always find some way to reward your business, including onboard credits, free transfers, free champagne, and cabin upgrades.
Miss Know-It-All
I don't know everything. No agent does. Even an agent who specializes in a destination can't be an expert on every resort, hotel, restaurant, pub, tour guide, and beach. We try to stay abreast of travel trends around the world, and many of my colleagues study for certifications such as Destination Specialist, but these are no substitutes for firsthand knowledge. Feel free to ask your agent if he or she's ever visited your desired destination, and how recently. As inconceivable as it seems, I know agents who rarely ever travel at all.
European River Cruises
What's the experience like? Because the boats rarely carry more than 200 people--10 times fewer passengers than the average ocean liner--river cruises are decidedly more intimate. They're also less frenzied; the main activities are relaxing on deck and low-impact sightseeing. "It's neat to sit and watch people fishing, kids playing, and other boats going by," says Shirley Linde, author of The World's Most Intimate Cruises. Some of the newer riverboats do have gyms or pools, but most are without the bells and whistles of ocean cruisers. Entertainment, such as it is, comes in the form of a piano bar, cultural lectures, or the crew doing cute song-and-dance routines from their homelands. You'll be fed well, but not constantly (no 24-hour buffets). Typically there's a single restaurant serving a buffet breakfast and lunch, and a multicourse dinner with a choice of entrées. Dress is almost always casual. Can a river cruise sub for a traditional tour? Whereas big-ship cruises in Europe often stop far from the actual destination--the port of Civitavecchia, for example, is an hour from Rome--the major plus of a riverboat is that it pulls right into the middle of preserved medieval towns such as Bamberg, Germany. The downside is that these aren't big-ticket destinations. If you have your mind set on seeing the Parthenon or Big Ben, then no, a river cruise doesn't work. River cruises explore smaller towns and villages, and give a terrific feel for the Old World. Like traditional guided tours, river cruises sometimes offer special-interest itineraries that focus on wine, gardens, or classical music. But on a boat you don't have to switch hotels every few days. "It's a great way to experience different cultures," says Eike Grabowski, a travel agent from Shallotte, N.C. "I'm not crazy about getting up at 6 a.m. and putting my luggage outside the door." Where are cruises offered? Popular options are the Danube, often combined with the Main and featuring visits to castles and gothic cathedrals in Hungary, Austria, and Germany; the Elbe, which meanders through Germany and the Czech Republic and stops at Dresden, completely rebuilt from the notorious bombing in World War II; France's Rhône and Saône, taking clients through the scenic regions of Provence and Burgundy; the Seine, for Paris as well as Claude Monet's hometown of Giverny; the Po in northern Italy, frequently themed around opera; and Russia's Volga River, connecting Moscow and St. Petersburg. A more unusual choice is Portugal's Douro River, where vineyards and wild, undeveloped landscapes are the backdrop. What about barges? Barges are smaller (6 to 50 passengers), slower (max of around 5 mph vs. 12 mph on a river cruise), and are usually seen on narrow waterways, notably in France. Private groups often rent an entire barge, and because the vessels are so easy to navigate, self-drives are possible. Brokers such as The Barge Connection book self-drives starting at around $2,000 a week for a six-berth barge, as well as crewed voyages that, depending on cabin sizes, amenities, menu, and staff, cost $1,600 to $5,000 per person per week. Who's onboard? For journeys lasting 10 days or longer, the average passenger is educated, well-traveled, and over 60. Weeklong cruises attract more folks in their 40s and 50s, as well as occasional young couples. Families with children are uncommon, and some lines don't even allow anyone under 12 onboard. Will everyone speak English? Crews on all ships will speak some English, and the staff on lines such as Viking River Cruises, Uniworld, and Avalon Waterways, all of which cater to the North American market, will be fluent. Operators based on the Continent, such as CroisiEurope, attract mostly European passengers, so you may not be able to communicate with everyone. What are cabins like? Standard cabins on ships built in the 1980s can be as small as 90 square feet, while the average room on many new boats is 200 square feet. Nearly all lines offer only outside cabins, so you can expect a window and a view. The cheapest rooms are just above water level, where the scenery isn't as good. Riverboats are narrow, so they rarely have room to provide balconies. It's standard for cabins to come with a hair dryer, air-conditioning, and TV. When should I go? The peak seasons are late spring and early fall, when temperatures are neither too hot nor too cold. You'll find the cheapest prices during the iffy periods of early spring and late autumn, and some lines have discounts during the hottest weeks of July and August. (The savings might be negated because that's when airfare costs the most.) Many passengers plan their cruises according to the agricultural cycle. "If you're interested in wine, you may want to go when the grapes are being harvested in the fall," says author Linde. "And if you want to see tulips in Holland, go in April." How much? It depends on the cruise line and the season. Avalon, a middle-of-the-pack line, has a seven-night "Tulip Time" cruise through Holland and Belgium starting at $1,600 per person. Viking, which offers a similar level of luxury, lists promotions on its website, sometimes bringing rates down to less than $1,000 for a week. Grand Circle Travel, a general tour operator that markets to Americans 50 and older, offers nine different river cruises in Europe, sometimes for as little as $1,000 with airfare from New York. The international clientele of Sea Cloud Cruises are used to paying over $3,000 a week for outstanding food, sophisticated atmosphere, and huge cabins with marble floors in the bathrooms. What costs extra? The cruise price covers three meals per day, and oftentimes afternoon tea, wine at dinner, and guided excursions. Tips are not included. There'll be an envelope in your cabin for gratuities; the standard is for each passenger to leave around $10 per day--preferably in the local currency. The Barge Connection 888/550-8580, bargeconnection.com Viking River Cruises 877/668-4546, vikingrivercruises.com Uniworld 800/360-9550, uniworld.com Avalon Waterways 877/797-8791, avalonwaterways.com CroisiEurope 888/863-1212, croisieurope.com Grand Circle Travel 800/248-3737, gct.com Sea Cloud Cruises 888/732-2568, seacloud.com Peter Deilmann Cruises 800/348-8287, deilmann-cruises.com
More From the Disney Dweebs
David Koenig Date of birth: October 4, 1962 Residence: Aliso Viejo, Calif. Profession: Author of books on Disney history, including Mouse Tales: A Behind-the-Ears Look at Disneyland; staff writer at MousePlanet.com; senior editor at business journal The Merchant Magazine Earliest Disney memory: Listening to the LP of Babes in Toyland His first time: "Sometime in the late 1960s. I don't know if it was the music or the fantastic rides or all the smiling people, but I remember that Disneyland somehow felt different--safer, happier." Favorite ride: "Jungle Cruise, the only ride that's different every time you're on it, and the only place in Disneyland that wiseguy cast members are allowed to be themselves." Number of visits: About 150 to Disneyland, 75 to Walt Disney World Why the fascination? "Disney has the finest in family entertainment, and Disneyland is the only place in the world that my children can join me in reliving the best moments of my childhood. But I'm not your typical obsessive fan. I love Disney theme parks and write about them for a living, but I don't stalk characters or anything." Most exciting Disney moment: "Taking my son Zachary, then 1, for his first ride on the Autopia, and sharing his wide-eyed delight at driving his own car." Favorite piece of Disney memorabilia: "Photos from my family's trips to Disneyland and Walt Disney World that I keep in a scrapbook. I don't stockpile souvenirs." Jim Hill Date of birth: March 12, 1959 Residence: New Boston, N.H. Profession: Founder, owner, and editor-in-chief of JimHillMedia.com, covering everything Disney: new annual pass policies, rumors about upcoming films, tributes to artists behind the scenes, and so forth Earliest Disney memory: "Being sprawled out on the floor at my parents' house on some Sunday night, watching The Wonderful World of Color--on our black-and-white TV--as Walt introduced that week's episode." His first time: "July 1970. My family was on a cross-country trip, with seven of us crammed in a Dodge van. The day we finally visited Disneyland it was brutally hot, but I remember we still had a wonderful time. I didn't get to ride or see every single thing that day, and that might have been the start of my obsession--that I need to see it all." Favorite ride: "Probably Star Tours in Tomorrowland. I especially like the clever storytelling in its queue area." Number of visits: More than 50 to Disneyland, more than 100 to Walt Disney World (Hill lived in Orlando during the mid-1990s) Why the fascination? "I enjoy the way you're surrounded by detail, and all the care and planning that's gone into creating this seemingly carefree atmosphere." Most exciting Disney moment: "In 1985, I was working as a reporter for the U.S. Army, and scored an invite to Disneyland's 30th-anniversary party. I totally took advantage of the backstage access I had as a member of the press, and wandered across the rooftops of Main Street, U.S.A., looking down at the crowds." Favorite piece of Disney memorabilia: "The souvenir map of Disneyland that I purchased with my allowance money back in 1970." Take it from the Dweebs Disneyland Looking for cheap souvenirs? For 50¢, penny press machines create mementos emblazoned with one of 51 different events in park history. Get the most popular one--marking opening day in 1955--in the Penny Arcade. Boost your score on the new Buzz Lightyear ride by shooting the moving targets with the laser gun. Triangle targets are worth the most, then diamonds, squares, and circles. If it's not past your bedtime, the second performance of Fantasmic--a live show with music, special effects, and characters from Disney films--is far less crowded than the earlier one. (Showtimes vary depending on season.) The best time to grab a seat is as people are exiting the first showing. Though unadvertised, Disneyland offers a few unexpected extras. There's a baby care center off Main Street with changing tables, rocking chairs, and nursing stations. And, if it's your birthday, swing by City Hall, where you can get a call from Goofy and an It's My Birthday! sticker. Waiters at park restaurants may even sing to you or give you a dessert when they see the sticker. On busy days, Splash Mountain quickly runs out of its allotted number of Fastpasses. Snag a Fastpass in the morning, even though you won't want to get soaked on the ride until the sun comes out. Like using Fastpass anywhere else, you won't be allowed on earlier than your assigned time, but you can board late. Walt Disney World Keep an eye out for the spooky new addition to the Haunted Mansion's graveyard: a headstone with a figurehead that winks and blinks. The best viewing place for the nightly extravaganza Wishes is at the hub in between Cinderella Castle and the Partners statue. The fireworks explode directly overhead and the images projected on the castle are right in front of you. After a rehab, It's a Small World is better than ever, with a brand-new sound system and state-of-the-art lighting. Now if they'd only change that theme song!