You're Better Off Going Straight to Orbitz

By Andrea Sachs
August 5, 2005
Sidestep's "meta" searches are great, but its new air/hotel package tool still needs serious work.

The product SideStep, a "meta" search engine that scours all kinds of Internet sites for airline, hotel, or car rental rates, has become the first online company to compare air/hotel packages--which, as readers of our 40 Best section know, are often cheaper than booking flights and lodging separately. Currently in the beta (or trial) stage, SideStep's package-search tool covers an impressive 230 destinations, but only displays results from Orbitz, Pleasant Holidays, and National Leisure Group. Even though these are huge players in the package market, there's no way to know if you're getting the best price by shopping three sources. (SideStep says it expects to add more in the coming months.) We put SideStep's new tool to the test looking for vacations in August.

Trial One

Four nights in Vegas, leaving from New York's JFK airport. SideStep listed 15 options, all from NLG's Vacation Outlet and all with a dreadful red-eye return via Chicago. The lowest price was the downtown Lady Luck Casino Hotel for $323 (all rates listed are per person based on double occupancy, with taxes included); the highest, $870 for The Hotel at Mandalay Bay. SideStep didn't pull any offers from Orbitz, even though when we checked Orbitz directly we got dozens of possibilities, including ones with nonstop flights. And when we looked at America West Vacations, we found 48 options, from the off-Strip Fitzgeralds Casino Hotel ($338) to the Bellagio ($1,731). Even SideStep's Sponsored Links--advertisers on the right-hand side of the site's results page--offered more choices: TravelWorm found 69 packages; TripReservations.com dug up 77.

Trial Two

Seven nights in Honolulu departing from L.A. There were 35 options, the least expensive of which was Orbitz's Castle Island Colony for $773. (Castle Resorts and Hotels' own website, it's worth noting, featured the same package for $767.) For some reason, the flight times on SideStep were left blank. We had to click on "Customize" and were sent over to Orbitz to view the particulars.

Trial Three

Six nights in London flying out of Washington, D.C. The only London airport SideStep allowed us to search for was Gatwick, and there were no direct flights. For our first few sets of dates, in fact, SideStep wasn't able to retrieve any packages; strange, considering we quickly found dozens of options--for the same dates, many with nonstop flights--directly through Orbitz and Vacation Outlet. Finally, SideStep pulled up 20 trips from Orbitz in late August. The lowest price was $1,212, with a stay at the four-star Hilton London Euston--better than the cheapest package ($1,519) we located at Go-today, but $80 more than a deal that came with three-star accommodations from Virgin Vacations.

The Verdict

It's one thing to offer packages from three companies, but where SideStep proves most frustrating is that it doesn't even display their best packages. Also, SideStep presents each one with a single flight option, and if you don't like it you must click through to Orbitz or Pleasant Holidays to view alternatives. (Why not just go to these sites directly, we often wondered while shopping.) One feature we do like: A filter lets you narrow the options based on price and hotel star rating, distance from the airport, and amenities such as complimentary breakfast, pool, and fitness room. But for now, when it comes to packages, SideStep is a middleman that you should probably hurdle over.

Plan Your Next Getaway
Keep reading

Confessions Of... A Travel Agent

Valerie Schneider has worked in the travel industry since 1995 as a travel agent, marketing manager, and corporate travel consultant. Opening up The best agents ask a lot of questions. You, in turn, need to answer honestly concerning your personality and interests. If you're not into museums, say so. If you live for adventure, speak up! We're not mind readers, and there's nothing worse than a client who expects us to coordinate the perfect getaway without any input as to what, in his thinking, constitutes perfection. Airline tickets Most airlines don't pay commissions, so agents have little incentive to issue tickets unless it's part of a package or tour. Besides--let's be honest--if you're flying a simple round trip, you'll do just as well booking online. But if you're going off the beaten path or are booking a complicated itinerary, it's smart to use an agent. You'll usually pay a service fee (anywhere from $15 to $40), but that's money well spent. Remember, we have access to international consolidator airfares that aren't available online. Agents' self-interest Agencies sometimes pay staffers incentives of $5 or $10 for each booking made with preferred companies (ones that give the biggest commissions). Cash rewards work as a motivator--but do they serve the customer well? Not if the client winds up booking a more expensive, less convenient, and less enjoyable trip. So, if an agent recommends a cruise or tour, ask why it's right for you. If the response is just "Because this is a good company," take your business elsewhere. On the other hand, agencies receiving above-average commission percentages from certain suppliers are sometimes willing to give special discounts to customers. An agency receiving a 20 percent payout from a cruise line--12 or 13 percent is more typical--might hand a portion of that right back to you. Many cruise lines have cracked down on rebates--as these backdoor discounts are called--but agencies can always find some way to reward your business, including onboard credits, free transfers, free champagne, and cabin upgrades. Miss Know-It-All I don't know everything. No agent does. Even an agent who specializes in a destination can't be an expert on every resort, hotel, restaurant, pub, tour guide, and beach. We try to stay abreast of travel trends around the world, and many of my colleagues study for certifications such as Destination Specialist, but these are no substitutes for firsthand knowledge. Feel free to ask your agent if he or she's ever visited your desired destination, and how recently. As inconceivable as it seems, I know agents who rarely ever travel at all.

A Kilt in Scotland

Traditions and Tartans A traditional Scottish kilt is made with eight yards of material--always 100 percent wool. It should sit high on the waist (a couple inches higher than a pants belt), with the bottom edge at the center of the knee. It'll cost $400 to $700. Eight-yard kilts weigh a heavy six pounds and swing rhythmically when marching or dancing. Four-yard, or casual, kilts use half the material and cost less, but they can look and feel flimsy. Even so, casual and traditional kilts are generally acceptable at both formal and informal events. The kilt's color and design are known as the tartan. It can represent a family name, sports team, university, or regional group known as a clan. You can search through more than 3,000 patterns at tartans.scotland.net. It's customary for people of Scottish ancestry to wear a related tartan; some families have several to choose from. Another option is to wear one of the many universal tartans, such as Brown Watch or the Great Scot. For that matter, it's OK for anyone to wear just about any tartan. No one will be offended if you're not a member of the clan. Whatever kilt you choose, be sure that the pattern of the tartan matches up perfectly across the pleats (always worn in the back). Accessories Kilts don't have pockets, so the sporran--a small bag that hangs at the waist in front of the groin--is used for keys, money, and often a flask. Leather sporrans are most common; prices start at $75. Any sporran goes with any tartan. Next up in importance are hose, which come up to three fingers below the kneecap; ribbons around the top of the hose known as garter flashes; and decorative daggers called sgian dubh (skee-in dooh). Traditional shirts, jackets, and shoes--expected only at formal events--can be rented, so think before buying. At black-tie galas, the choices are a tuxedo shirt, worn with a bow tie, jacket, and vest, or a fluffy shirt with a cravat (à la Austin Powers) that's also worn with a jacket. Ghillie brogues, the tongueless shoes that go with the outfit, have laces that wrap around the ankle and tie in front. At casual events, put on wool socks, hiking boots, and a rugby shirt, T-shirt, or sweater. To dress up a little, try a Jacobite shirt with baggy sleeves and tight cuffs. Kilt Makers For around $450, you can buy top-notch kilts from seamstresses who run stores, such as Rhoda Fraser (in Dingwall, near Inverness), or make kilts in their homes, like Pat Duffy (south of Edinburgh, in Peebles). Stores in Edinburgh sell packages: $875 and up buys a kilt, jacket, vest, sgian dubh, sporran, hose, and flashes.   Rhoda Fraser 5 Tulloch St., Dingwall, 011-44/134-986-4188   Pat Duffy Hayfield Pl., Cross Road, Peebles, 011-44/172-172-1506

Cruises

European River Cruises

What's the experience like? Because the boats rarely carry more than 200 people--10 times fewer passengers than the average ocean liner--river cruises are decidedly more intimate. They're also less frenzied; the main activities are relaxing on deck and low-impact sightseeing. "It's neat to sit and watch people fishing, kids playing, and other boats going by," says Shirley Linde, author of The World's Most Intimate Cruises. Some of the newer riverboats do have gyms or pools, but most are without the bells and whistles of ocean cruisers. Entertainment, such as it is, comes in the form of a piano bar, cultural lectures, or the crew doing cute song-and-dance routines from their homelands. You'll be fed well, but not constantly (no 24-hour buffets). Typically there's a single restaurant serving a buffet breakfast and lunch, and a multicourse dinner with a choice of entrées. Dress is almost always casual. Can a river cruise sub for a traditional tour? Whereas big-ship cruises in Europe often stop far from the actual destination--the port of Civitavecchia, for example, is an hour from Rome--the major plus of a riverboat is that it pulls right into the middle of preserved medieval towns such as Bamberg, Germany. The downside is that these aren't big-ticket destinations. If you have your mind set on seeing the Parthenon or Big Ben, then no, a river cruise doesn't work. River cruises explore smaller towns and villages, and give a terrific feel for the Old World. Like traditional guided tours, river cruises sometimes offer special-interest itineraries that focus on wine, gardens, or classical music. But on a boat you don't have to switch hotels every few days. "It's a great way to experience different cultures," says Eike Grabowski, a travel agent from Shallotte, N.C. "I'm not crazy about getting up at 6 a.m. and putting my luggage outside the door." Where are cruises offered? Popular options are the Danube, often combined with the Main and featuring visits to castles and gothic cathedrals in Hungary, Austria, and Germany; the Elbe, which meanders through Germany and the Czech Republic and stops at Dresden, completely rebuilt from the notorious bombing in World War II; France's Rhône and Saône, taking clients through the scenic regions of Provence and Burgundy; the Seine, for Paris as well as Claude Monet's hometown of Giverny; the Po in northern Italy, frequently themed around opera; and Russia's Volga River, connecting Moscow and St. Petersburg. A more unusual choice is Portugal's Douro River, where vineyards and wild, undeveloped landscapes are the backdrop. What about barges? Barges are smaller (6 to 50 passengers), slower (max of around 5 mph vs. 12 mph on a river cruise), and are usually seen on narrow waterways, notably in France. Private groups often rent an entire barge, and because the vessels are so easy to navigate, self-drives are possible. Brokers such as The Barge Connection book self-drives starting at around $2,000 a week for a six-berth barge, as well as crewed voyages that, depending on cabin sizes, amenities, menu, and staff, cost $1,600 to $5,000 per person per week. Who's onboard? For journeys lasting 10 days or longer, the average passenger is educated, well-traveled, and over 60. Weeklong cruises attract more folks in their 40s and 50s, as well as occasional young couples. Families with children are uncommon, and some lines don't even allow anyone under 12 onboard. Will everyone speak English? Crews on all ships will speak some English, and the staff on lines such as Viking River Cruises, Uniworld, and Avalon Waterways, all of which cater to the North American market, will be fluent. Operators based on the Continent, such as CroisiEurope, attract mostly European passengers, so you may not be able to communicate with everyone. What are cabins like? Standard cabins on ships built in the 1980s can be as small as 90 square feet, while the average room on many new boats is 200 square feet. Nearly all lines offer only outside cabins, so you can expect a window and a view. The cheapest rooms are just above water level, where the scenery isn't as good. Riverboats are narrow, so they rarely have room to provide balconies. It's standard for cabins to come with a hair dryer, air-conditioning, and TV. When should I go? The peak seasons are late spring and early fall, when temperatures are neither too hot nor too cold. You'll find the cheapest prices during the iffy periods of early spring and late autumn, and some lines have discounts during the hottest weeks of July and August. (The savings might be negated because that's when airfare costs the most.) Many passengers plan their cruises according to the agricultural cycle. "If you're interested in wine, you may want to go when the grapes are being harvested in the fall," says author Linde. "And if you want to see tulips in Holland, go in April." How much? It depends on the cruise line and the season. Avalon, a middle-of-the-pack line, has a seven-night "Tulip Time" cruise through Holland and Belgium starting at $1,600 per person. Viking, which offers a similar level of luxury, lists promotions on its website, sometimes bringing rates down to less than $1,000 for a week. Grand Circle Travel, a general tour operator that markets to Americans 50 and older, offers nine different river cruises in Europe, sometimes for as little as $1,000 with airfare from New York. The international clientele of Sea Cloud Cruises are used to paying over $3,000 a week for outstanding food, sophisticated atmosphere, and huge cabins with marble floors in the bathrooms. What costs extra? The cruise price covers three meals per day, and oftentimes afternoon tea, wine at dinner, and guided excursions. Tips are not included. There'll be an envelope in your cabin for gratuities; the standard is for each passenger to leave around $10 per day--preferably in the local currency.   The Barge Connection 888/550-8580, bargeconnection.com   Viking River Cruises 877/668-4546, vikingrivercruises.com   Uniworld 800/360-9550, uniworld.com   Avalon Waterways 877/797-8791, avalonwaterways.com   CroisiEurope 888/863-1212, croisieurope.com   Grand Circle Travel 800/248-3737, gct.com   Sea Cloud Cruises 888/732-2568, seacloud.com   Peter Deilmann Cruises 800/348-8287, deilmann-cruises.com

Theme Parks

More From the Disney Dweebs

David Koenig Date of birth: October 4, 1962 Residence: Aliso Viejo, Calif. Profession: Author of books on Disney history, including Mouse Tales: A Behind-the-Ears Look at Disneyland; staff writer at MousePlanet.com; senior editor at business journal The Merchant Magazine Earliest Disney memory: Listening to the LP of Babes in Toyland His first time: "Sometime in the late 1960s. I don't know if it was the music or the fantastic rides or all the smiling people, but I remember that Disneyland somehow felt different--safer, happier." Favorite ride: "Jungle Cruise, the only ride that's different every time you're on it, and the only place in Disneyland that wiseguy cast members are allowed to be themselves." Number of visits: About 150 to Disneyland, 75 to Walt Disney World Why the fascination? "Disney has the finest in family entertainment, and Disneyland is the only place in the world that my children can join me in reliving the best moments of my childhood. But I'm not your typical obsessive fan. I love Disney theme parks and write about them for a living, but I don't stalk characters or anything." Most exciting Disney moment: "Taking my son Zachary, then 1, for his first ride on the Autopia, and sharing his wide-eyed delight at driving his own car." Favorite piece of Disney memorabilia: "Photos from my family's trips to Disneyland and Walt Disney World that I keep in a scrapbook. I don't stockpile souvenirs." Jim Hill Date of birth: March 12, 1959 Residence: New Boston, N.H. Profession: Founder, owner, and editor-in-chief of JimHillMedia.com, covering everything Disney: new annual pass policies, rumors about upcoming films, tributes to artists behind the scenes, and so forth Earliest Disney memory: "Being sprawled out on the floor at my parents' house on some Sunday night, watching The Wonderful World of Color--on our black-and-white TV--as Walt introduced that week's episode." His first time: "July 1970. My family was on a cross-country trip, with seven of us crammed in a Dodge van. The day we finally visited Disneyland it was brutally hot, but I remember we still had a wonderful time. I didn't get to ride or see every single thing that day, and that might have been the start of my obsession--that I need to see it all." Favorite ride: "Probably Star Tours in Tomorrowland. I especially like the clever storytelling in its queue area." Number of visits: More than 50 to Disneyland, more than 100 to Walt Disney World (Hill lived in Orlando during the mid-1990s) Why the fascination? "I enjoy the way you're surrounded by detail, and all the care and planning that's gone into creating this seemingly carefree atmosphere." Most exciting Disney moment: "In 1985, I was working as a reporter for the U.S. Army, and scored an invite to Disneyland's 30th-anniversary party. I totally took advantage of the backstage access I had as a member of the press, and wandered across the rooftops of Main Street, U.S.A., looking down at the crowds." Favorite piece of Disney memorabilia: "The souvenir map of Disneyland that I purchased with my allowance money back in 1970." Take it from the Dweebs Disneyland   Looking for cheap souvenirs? For 50¢, penny press machines create mementos emblazoned with one of 51 different events in park history. Get the most popular one--marking opening day in 1955--in the Penny Arcade.   Boost your score on the new Buzz Lightyear ride by shooting the moving targets with the laser gun. Triangle targets are worth the most, then diamonds, squares, and circles.   If it's not past your bedtime, the second performance of Fantasmic--a live show with music, special effects, and characters from Disney films--is far less crowded than the earlier one. (Showtimes vary depending on season.) The best time to grab a seat is as people are exiting the first showing.   Though unadvertised, Disneyland offers a few unexpected extras. There's a baby care center off Main Street with changing tables, rocking chairs, and nursing stations. And, if it's your birthday, swing by City Hall, where you can get a call from Goofy and an It's My Birthday! sticker. Waiters at park restaurants may even sing to you or give you a dessert when they see the sticker.   On busy days, Splash Mountain quickly runs out of its allotted number of Fastpasses. Snag a Fastpass in the morning, even though you won't want to get soaked on the ride until the sun comes out. Like using Fastpass anywhere else, you won't be allowed on earlier than your assigned time, but you can board late. Walt Disney World   Keep an eye out for the spooky new addition to the Haunted Mansion's graveyard: a headstone with a figurehead that winks and blinks.   The best viewing place for the nightly extravaganza Wishes is at the hub in between Cinderella Castle and the Partners statue. The fireworks explode directly overhead and the images projected on the castle are right in front of you.   After a rehab, It's a Small World is better than ever, with a brand-new sound system and state-of-the-art lighting. Now if they'd only change that theme song!