Online travel agents make booking plane tickets and hotel reservations a breeze. But that's usually where the relationship ends. A new free service through Travelocity aims to help you plan all aspects of your vacation—and will even help if disaster strikes.
Here's how it works. After booking a vacation package that includes air and hotel through Travelocity, you will be emailed a phone number for a concierge that can help with everything from restaurant recommendations and theater tickets to tee times at local golf courses. Concierges can also assist with travel disasters like stolen luggage and lost passports.
Travelocity is the first OTA to introduce a concierge service, but if the program is successful, we bet more sites will follow suit.